We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management."Ease of use is the most valuable feature. From an enterprise architecture perspective, it's not too cumbersome with too many functionalities, yet it has a lot of attributes for the content it covers."
"The most valuable feature would be application portfolio management, which is where they came from, but over time, they have got artificial intelligence. They built up a very good repository. If I identify a system by name, from historical information, oftentimes, they can tell me that this is deployed with this number of CPUs and they can give me a really good profile of the application for me to put it into a change management database with very little effort."
"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."
"The most valuable features are that it's user-friendly and the user experience. It's easy to map the fact sheets."
"The ability to import data and generate reports from it. That's where its power lies."
"LeanIX has a great application information architecture."
"Interfaces well with downstream systems of data."
"The solution provides a single window view of business, application, data, and technology views of the IT ecosystem."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Everything about the schema, including the design of ServiceNow, is great."
"We have found change management and CMDB to be very useful."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"It would be beneficial to have additional features and capabilities to enhance mapping between applications, especially across domains where the relationships may not be direct."
"The solution uses Gartner's time-based framework for application rationalization. One more thing that you can consider is having some add-on frameworks for the same, not just Gartner."
"Another area for improvement is that when you're starting to look into more advanced information, using the solution's APIs and its customizations, documentation for that specific aspect is not very good. There is not too much support built into the offering for that aspect, for a developer."
"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."
"The solution’s API integration needs to improve. I would like to see a digital screen watch feature also in the solution."
"Not a ten because you always have that gap between complexity and easy to use. And the more complex the tool becomes, the more difficult it is to get the usability."
"Does a poor job of being able to allocate detailed costings to components within the network."
"Report generation could be more detailed. There are some shortcomings when creating reports. We can't create tag-based reports or go beyond basic technical reports."
"Making a mobile version would be helpful."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"There is room for improvement in price."
"Transparency in the pricing model needs to be improved."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The high price is a huge barrier in Portugal."
"There should be fewer clicks and faster integrations between solutions."
LeanIX is ranked 1st in Enterprise Architecture Management with 16 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. LeanIX is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of LeanIX writes "Streamlines the process of identifying apps nearing end-of-life or requiring retirement and facilitates informed decisions about app retention". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". LeanIX is most compared with Sparx Systems Enterprise Architect, MEGA HOPEX, ADOIT, iServer and Avolution ABACUS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and PagerDuty Operations Cloud.
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LeanIX has a ServiceNow connector for easy integration, that comes as add-on to the price of product.
Yes, there are number of use cases that such integration can be valuable. One example is identifying “crown jewels” asserts for the Risk Management. LeanIX can have application and data making plus application criticality, while SN can have an Application-to Asset mapping. Those together will provide critical assets that can be managed in a specific way in SN.
ServiceNow is an ITSM tool but does not enable development and operationalization of business/enterprise (process, capability, strategy) and IT architectures (it does handle physical structures but does not integrate with the models that describe the business as a whole which ideally should be the driver for IT decision making).
Architectures should be developed and managed in an architecture tool (i.e. QualiWare) that spans your organization which then feeds your IT operations area information as to application lifecycle, system valid to/from dates, etc. Your operational systems (i.e. Cherwell/Ivanti, ServiceNow) should feed performance and issues stats back to the architecture tool to provide a more comprehensive picture of the organization enabling management to make better strategic, business and technology investment decisions.
That is why a bidirectional link is required...
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.
For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.