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453 views|325 comparisons
SysAid Logo
1,157 views|647 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
534,299 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"SysAid is a good solution, especially from a pricing perspective.""We saw our investment back at the end of year one.""Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.""Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

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Top Answer: The simplicity of the solution is excellent.
Top Answer: The pricing is very good. It's an affordable tool in comparison to other market leaders.
Top Answer: In terms of the main ITSM tool, the product is not good at automation which is the main reason we are looking for a different option and migrating away from it. Monitoring in our organization needs… more »
Ranking
34th
out of 55 in Help Desk Software
Views
453
Comparisons
325
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 55 in Help Desk Software
Views
1,157
Comparisons
647
Reviews
7
Average Words per Review
1,907
Rating
8.1
Comparisons
Also Known As
chat.io
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Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

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Sample Customers
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider23%
Government13%
Insurance Company4%
VISITORS READING REVIEWS
Comms Service Provider24%
Computer Software Company21%
Retailer13%
Government6%
Company Size
REVIEWERS
Small Business88%
Midsize Enterprise13%
REVIEWERS
Small Business38%
Midsize Enterprise13%
Large Enterprise50%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
534,299 professionals have used our research since 2012.

LiveChat is ranked 34th in Help Desk Software while SysAid is ranked 5th in Help Desk Software with 7 reviews. LiveChat is rated 0.0, while SysAid is rated 8.2. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". LiveChat is most compared with ChatX Live Assist 365, LivePerson , iAdvize, Bold360 and TOPdesk, whereas SysAid is most compared with ServiceNow, Spiceworks, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.