Compare Micro Focus Service Manager vs. SCSM

Micro Focus Service Manager is ranked 16th in IT Service Management (ITSM) with 2 reviews while SCSM is ranked 10th in IT Service Management (ITSM) with 6 reviews. Micro Focus Service Manager is rated 7.0, while SCSM is rated 6.4. The top reviewer of Micro Focus Service Manager writes "Well-structured in modules but needs a lot of customization for ops management". On the other hand, the top reviewer of SCSM writes "A solution that allows for easy remote upgrading of systems that's scalable". Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM and IBM Maximo, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk. See our Micro Focus Service Manager vs. SCSM report.
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Read 6 SCSM reviews.
3,179 views|2,236 comparisons
Most Helpful Review
Find out what your peers are saying about Micro Focus Service Manager vs. SCSM and other solutions. Updated: November 2019.
377,029 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It gives us better understanding and control of service management.It's pretty well-structured in modules.

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The solution is quite easy to integrate with other Microsoft products.The call logging is the solution's most valuable feature. It's very easy to use.This solution is easy to use.The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.This product has helped our organization by allowing people to connect with each other.

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Cons
Pure cloud-based native functionality is lacking.It needs good integration with the configuration database, that's lacking at the moment, It's not that good.

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It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management.The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports.Mobile application integration would be an improvement.It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow.The price of this solution is high and it needs to be cheaper.Once we had an issue with a desktop download that would not open.

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Pricing and Cost Advice
Information Not Available
It is an expensive solution.It is a lower price vs. other things on the market.

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Ranking
Views
2,698
Comparisons
1,478
Reviews
2
Average Words per Review
205
Avg. Rating
7.0
Views
3,179
Comparisons
2,236
Reviews
6
Average Words per Review
290
Avg. Rating
6.3
Top Comparisons
Compared 45% of the time.
Compared 16% of the time.
Also Known As
HPE ITSM, HPE Service ManagerSystem Center Service Manager
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Micro Focus
Microsoft
Overview

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Offer
Learn more about Micro Focus Service Manager
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Sample Customers
resultspositive, GlobiconFibabanka, UMC Health System
Find out what your peers are saying about Micro Focus Service Manager vs. SCSM and other solutions. Updated: November 2019.
377,029 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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