We performed a comparison between Microsoft Dynamics CRM and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in CRM. Microsoft Dynamics CRM is rated 7.6, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas salesforce.com Desk.com [EOL] is most compared with .
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