2018-07-23T06:38:00Z

What needs improvement with Microsoft Dynamics CRM?

3

Please share with the community what you think needs improvement with Microsoft Dynamics CRM.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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22 Answers

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Top 20LeaderboardMSP

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it. If there was a bit more automation, specifically for marketing tasks, that would be ideal.

2020-09-27T04:10:06Z
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LeaderboardReal User

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers. The social listening feature is not embedded in the current version. We have to buy a separate license in order for it to be implemented. This feature should be embedded in the next release.

2018-07-23T06:38:00Z