Most Helpful Review
Use Microsoft Remote Desktop Services? Share your opinion.
Use Parallels Access? Share your opinion.
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Parallels Access and other solutions. Updated: September 2020.
438,944 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The most valuable feature is the ease of use."
"The most valuable feature is the remote application access."
"In terms of the valuable features, I like the profile, the new version is really good."
"The most valuable features are the desktop session and desktop virtualization."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable features are availability and security."
"I like that it works. In most cases, it's predictable. You know what you get."
"It's almost an out of the box function once you have installed the other components."
"It's great that the total deployment can happen completely remotely."
"We don't have problems with stability. Everything is good."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"Security in the connection between us and our clients' servers is something that can be improved."
"We are searching for a product with better remote access and remote sessions."
"Microsoft still has some really bad remote desktop appliance for Mac."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"They could improve the reporting."
Pricing and Cost Advice
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"Although not an expensive product, pricing is always something that can be improved."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The solution has a perpetual license and it is purchased upfront."
"The pricing is moderate."
"The licensing costs are about $100 per user."
Questions from the Community
Top Answer: Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
Top Answer: While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing… more »
Top Answer: The most valuable feature is the remote application access.
Question: What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
Top Answer: It will probably cost about $500 USD to get the resources set up in the cloud.
Top Answer: There are problems with using Microsoft Teams within a virtual desktop on a mobile device. Specifically, if you are… more »
Top Answer: We don't have problems with stability. Everything is good.
Top Answer: There are no additional costs to standard licensing.
Top Answer: They could improve the reporting.
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Also Known As
|Remote Desktop Services|
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
|Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.||Parallels Access is a fast, simple, and reliable remote access software that allows you to connect to your computer from anywhere. Parallels Access can access all your applications, files, and computers.|
Learn more about LogMeIn Rescue
Learn more about Microsoft Remote Desktop Services
Learn more about Parallels Access
|Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.||Bank Alfalah Ltd.||Gilt Groupe K.K.|
Computer Software Company31%
Comms Service Provider11%
K 12 Educational Company Or School6%
Computer Software Company32%
Comms Service Provider13%
K 12 Educational Company Or School9%
No Data Available
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