Compare N-able MSP Manager vs. SolarWinds Web Help Desk

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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"They charge by the technician. It costs $117 per technician per year."

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Top Answer: It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching… more »
Top Answer: The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I… more »
Top Answer: We use this for our ticketing system, both in IT as well as the data team. The data team provides application support. It's used in HR and by Facilities. It's used for tickets for purchases. It's used… more »
Ranking
32nd
out of 56 in Help Desk Software
Views
876
Comparisons
556
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 56 in Help Desk Software
Views
950
Comparisons
786
Reviews
2
Average Words per Review
595
Rating
6.5
Popular Comparisons
Also Known As
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Offer
Learn more about N-able MSP Manager
Learn more about SolarWinds Web Help Desk
Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Instacart
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider25%
Manufacturing Company9%
Government6%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company25%
Manufacturing Company10%
Government8%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
510,204 professionals have used our research since 2012.

N-able MSP Manager is ranked 32nd in Help Desk Software while SolarWinds Web Help Desk is ranked 28th in Help Desk Software with 2 reviews. N-able MSP Manager is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management and Device42, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Management, ServiceNow, Zendesk Guide and Freshservice.

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