We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions."
"I find the vulnerability assessment and asset prioritization feature valuable."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"I would like it if they could put in some patch deployments and compliances."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"The support mechanism can be improved."
"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
"Symantec Control Compliance Suite was the cheaper option for us. But the main reason why we're still using it is that we purchased the complete suite back in 2011."
Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Symantec Control Compliance Suite (CCS) delivers the core assessment technologies to enable security and compliance programs, as well as support IT operations in the data center. Control Compliance Suite delivers asset autodiscovery, automates security assessments across procedural, technical, and third-party controls, and calculates and aggregates risk scores according to business-defined threshholds. Customers use this information for operational- and mandate-based reporting, as well as to prioritize remediation and risk reduction in the data center.
Each of the five Control Compliance Suite Modules is available independently or as part of a broader suite. The Control Compliance Suite Control Studio and Infrastructure combines evidence from the multiple modules as well as third party systems; and maps assets and evidence to control statements, standards, and policies and regulations to enable mandate- based and operational reporting. Role-based, customizable Web-based dashboards and reports enable the organization to measure risk and track the performance of its security and compliance programs. Workflow integration with ticketing systems and Symantec server hardening solutions automates remediation and facilitates the hardening of the data center infrastructure.
Nexthink is ranked 2nd in Digital Experience Monitoring with 3 reviews while Symantec Control Compliance Suite is ranked 3rd in IT Governance with 1 review. Nexthink is rated 9.0, while Symantec Control Compliance Suite is rated 8.0. The top reviewer of Nexthink writes "Provides analytics for detailed event data, giving us the ability to really drill-down and find defects". On the other hand, the top reviewer of Symantec Control Compliance Suite writes "A good security tool for vulnerability assessment and asset prioritization". Nexthink is most compared with SysTrack, Aternity, Liquidware Stratusphere UX, ConnectWise Automate and DX SaaS, whereas Symantec Control Compliance Suite is most compared with QualysGuard Policy Compliance.
We monitor all Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.