We performed a comparison between Odoo and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution...The product's initial setup phase was easy."
"It's convenient that we have an all-in-one holistic solution."
"We like how the solution is integrated."
"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"The product is stable...The product is scalable."
"The solution is easy to use."
"The most valuable feature of Odoo is its payroll localization."
"It's a very stable tool, very powerful."
"It is a scalable solution."
"The product offers very good management. It has a great ability to assign tickets based on content."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The stability has been very good."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The price of the solution could be reduced to improve the overall offering."
"The authorization management needs to be improved."
"The performance can be slightly improved for the customization interface."
"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."
"There are features that cannot be opened in the community edition and from a user perspective."
"The reporting and the interface could definitely be better."
"They could add more features and details regarding the business details and some extra modules for business features."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"The support team is time-consuming, and they don't find the answer to our problem."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The price of the solution should be reduced."
"The solution could integrate better with QR codes from some websites such as Facebook."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
Odoo is ranked 10th in CRM with 30 reviews while Zendesk is ranked 16th in CRM with 57 reviews. Odoo is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Odoo is most compared with SAP S/4HANA, SAP ERP, Microsoft Dynamics 365 Business Central, Epicor ERP and Bigin by Zoho CRM, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence and Freshservice. See our Odoo vs. Zendesk report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
