We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is perfect for Linux users."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"A feature that they could add is chat with sound to talk."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"TeamViewer is $600 or $700 per port per year..."
"The cost is in the thousands of dollars per year."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
Exceed TurboX Remote Access Software Features High performance remote graphics: Finding a fast and high-quality remote access solution for graphical applications is a top priority for many businesses. Engineers, doctors and designers are among the list of professionals that require extremely accurate display of applications over the WAN. An incorrect diagnosis or a misplaced wire in a CAD model could result in a mistake that costs millions of dollars and affects lives. Exceed TurboX offers unrivaled pixel-perfect drawing and precise color rendering, increasing productivity and the quality of work.
Suspend and resume: With ETX, users can manually suspend their sessions at any time and resume them on any computer. By giving users the ability to suspend sessions at will, ETX grants user’s freedom of movement and unties them from physical computers.
Software crash protection: ETX helps companies stay productive by shielding their users from the frustration of lost work due to network failures. ETX detects network connection disruption and automatically suspends sessions. ETX keeps applications in the user session running even if the user is disconnected from their application servers.
Ultra-low bandwidth usage: Exceed TurboX is up to 90 percent more bandwidth efficient than traditional X servers, thanks to the highly efficient ThinX Protocol. ETX adapts to a variety of network conditions while ensuring high quality remote display.
Supercharged sharing: In a globalized economy, projects require collaborative work from a team of international members. With Exceed TurboX, users from around the globe can share projects and ideas in real time over the internet, by taking advantage of desktop and application sharing for both Windows and X Window sessions.
Centralized administration and user management: Administrators can monitor and manage Exceed TurboX from any location using a web browser on any computing device. Exceed TurboX keeps users and access management in a centralized database. It reduces the administrative headaches of managing disparate user communities and empowers administrators to control application access on the user and group levels.
OpenText Exceed TurboX (ETX) is ranked 14th in Remote Access with 1 review while TeamViewer is ranked 1st in Remote Access with 12 reviews. OpenText Exceed TurboX (ETX) is rated 8.0, while TeamViewer is rated 9.4. The top reviewer of OpenText Exceed TurboX (ETX) writes "Easy to use, perfect for Linux, and great for remote workers". On the other hand, the top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". OpenText Exceed TurboX (ETX) is most compared with VNC Connect, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services, Check Point Remote Access VPN and Amazon WorkLink, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and GoToMyPC.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.