We performed a comparison between Oracle OBIEE and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scalability-wise, I rate the solution a nine out of ten...The solution's initial setup was straightforward."
"I have not personally used any such products related to this service, however based on the popular opinion, Microsoft Power BI is more popular. We have never switched from this software due to infrastructure and license related costs. However, my team acknowledges that the Power BI is much more enhanced and includes features that are easier to use, including its drag and drop features. I am not sure, if OBIEE has these features, due to lack of updated versions."
"Both the vertical and horizontal scalability of the solution is good. In terms of scalability, I would rate this solution a nine out of ten."
"It is easy to use...I rate the scalability of the solution a nine out of ten."
"The most valuable feature of Oracle OBIEE is its ease of use."
"Oracle OBIEE is very easy to use. Looking at analytics, I think they have come a long way by adding new features like visualization, which is really cool."
"It provides excellent stability."
"The most valuable feature is the ability to set up the automated delivery of reports."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"Zendesk Support has a lot of good APIs."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"An area for improvement is that Oracle pushes more users to Oracle BI Publisher rather than emphasizing Oracle OBIEE for reporting. The pricing for Oracle OBIEE could be improved."
"It crashes when many people login simultaneously."
"It is very biased towards Oracle infrastructure. One of the major red flags we have at the moment against Oracle is that it doesn't support deployment on other cloud providers. We're quite heavily vested in AWS as our infrastructure, and Oracle is yet to formally support deploying on those virtual infrastructure instances. That's quite disappointing, and it also cuts them out of over 70% of the market."
"Essbase integration needs to be worked on."
"It should have more self-service capabilities."
"There should be more integration in the solution. For example, there should be one solution with multiple functionalities so that other solutions are not needed. Having one solution with all the needed functionality would be helpful."
"I would like to see enhancements in tracking, debugging, and flexibility."
"They should develop greater visualization because their visualization isn't industry leading at the moment. The way you pull the data and see the data compared to other platforms, they're lagging a little bit behind. Also, their cost. I've got Oracle account managers trying to persuade me every day to purchase these licenses. Once you purchase OBIEE, then you have to purchase the virtualization and then you have to purchase the mobile license to operate on the mobile. It's really expensive."
"It wasn't easy to set up so we're only using a third of all of the features,"
"You couldn't give administrative access to new hires."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The price of the solution should be reduced."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
Oracle OBIEE is ranked 3rd in Reporting with 154 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Oracle OBIEE is rated 7.8, while Zendesk is rated 8.2. The top reviewer of Oracle OBIEE writes "A solution that is easily accessible, scalable and requires a straightforward initial setup process to get started". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Oracle OBIEE is most compared with Microsoft Power BI, SAP BusinessObjects Business Intelligence Platform, IBM Cognos, Tableau and Oracle Analytics Cloud, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Oracle OBIEE vs. Zendesk report.
See our list of best Reporting vendors.
We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
