Compare Pega Robotic Process Automation vs. Siebel Contact Center

Pega Robotic Process Automation is ranked 8th in Robotic Process Automation (RPA) with 2 reviews while Siebel Contact Center is ranked 16th in CRM Customer Engagement Centers. Pega Robotic Process Automation is rated 7.0, while Siebel Contact Center is rated 0. The top reviewer of Pega Robotic Process Automation writes "It helped cut short the release cycle by almost 40% compared to the previous solution. It is still a niche skill and resources are scarce in the market". On the other hand, Pega Robotic Process Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA), whereas Siebel Contact Center is most compared with Oracle Service Cloud and Pega Robotic Process Automation.
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Most Helpful Review
Anonymous User
Use Siebel Contact Center? Share your opinion.
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: September 2019.
366,756 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
The licensing fees are approximately $10,000 USD for between five and ten users.Our pricing a year ago was $600 per license.Additional costs will be for the machines and the number of machines that you are using. You can deploy virtually as well as on physical machines. In both the situations, you do need to allocate a certain budget for securing the machines and where the software will be installed and running. The machines cannot be used for anything else, because only a certain bot can run at a certain time. You need to be very particular about your scheduling of running the bots, and while the bot is running nobody can use the machine. You cannot have an agent working on a machine and the bot running in the background. It has to be completely dedicated. Then there are the network bandwidth requirements and space requirements, which are additional costs apart from the licensing and software costs. The developer is also going to charge you for their coding time too.The licensing needs to be made simpler or shortened.Their licensing processes are in par with most industry standards.We have established a CoE and we take our bot opportunities based on their ROIs. The best ROI opportunity goes to development first. Our ROI opportunities are compliance, profitable growth, productivity enhancements, productivity gains, number of hours the productivity saved, and resources not available that the work can be done by the bot. However, the single most important criteria that we use to measure ROI is how much time does the bot cut down from an analyst's work, as this has the best ROI. E.g., if an analyst is spending a 100 hours of work that a bot can do in one hour, we calculate the 99 hours saved as ROI.The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose.Our costs are approximately between $5,000 to $10,000 per license.

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​I was not involved in licensing and pricing, but it is worth the cost​.

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Top Comparisons
Compared 60% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterprisePega RPA, OpenSpan
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Automation Anywhere
Pega
Oracle
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
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Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticseBay Enterprise, M&I BankSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
REVIEWERS
Financial Services Firm29%
Manufacturing Company15%
Pharma/Biotech Company11%
Software R&D Company10%
VISITORS READING REVIEWS
Software R&D Company24%
Financial Services Firm16%
Comms Service Provider9%
Manufacturing Company7%
VISITORS READING REVIEWS
Software R&D Company21%
Comms Service Provider19%
Financial Services Firm13%
Manufacturing Company10%
No Data Available
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise10%
Large Enterprise81%
VISITORS READING REVIEWS
Small Business11%
Midsize Enterprise20%
Large Enterprise69%
No Data Available
No Data Available
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: September 2019.
366,756 professionals have used our research since 2012.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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