Compare Pega Robotic Process Automation vs. Siebel Contact Center

Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 4 reviews while Siebel Contact Center is ranked 15th in CRM Customer Engagement Centers. Pega Robotic Process Automation is rated 7.4, while Siebel Contact Center is rated 0. The top reviewer of Pega Robotic Process Automation writes "Good lookup tables and configuration tables, and can be easily updated on other machines". On the other hand, Pega Robotic Process Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA), whereas Siebel Contact Center is most compared with Pega Robotic Process Automation and Oracle Service Cloud.
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Most Helpful Review
Use Siebel Contact Center? Share your opinion.
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: January 2020.
398,050 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.We have seen ROI on one of the process, but not on the other processes yet.The licensing cost is approximately $4,000 USD, which is a seed license.The certifications are free of cost.There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.We are interested in saving manual engineer man-hours. So far, we have saved $100,000.

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​I was not involved in licensing and pricing, but it is worth the cost​.

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Top Comparisons
Compared 59% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterprisePega RPA, OpenSpan
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Automation Anywhere
Pega
Oracle
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Offer
Learn more about Automation Anywhere (AA)
Learn more about Pega Robotic Process Automation
Learn more about Siebel Contact Center
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticseBay Enterprise, M&I BankSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
REVIEWERS
Financial Services Firm29%
Manufacturing Company14%
Software R&D Company11%
Pharma/Biotech Company10%
VISITORS READING REVIEWS
Software R&D Company35%
Financial Services Firm11%
Comms Service Provider11%
Manufacturing Company5%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider15%
Insurance Company8%
Financial Services Firm8%
No Data Available
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise10%
Large Enterprise80%
VISITORS READING REVIEWS
Small Business9%
Midsize Enterprise20%
Large Enterprise71%
No Data Available
No Data Available
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: January 2020.
398,050 professionals have used our research since 2012.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.