Anonymous UserTechnology Manager at a transportation company
Anonymous UserTechnical Project Manager at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market."
"The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports."
"If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects."
"The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms."
"It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful."
"The most valuable feature is the design studio and its ease of use."
"The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced."
"This solution has increased the speed, accuracy, and happiness of staff involved in the activities for which RPA has been deployed."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"The most valuable features are the loops to lookup tables to read the data."
"The solution's ability to create adapters quickly is its most valuable feature."
"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."
"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."
"Using the tool actually ends up teaching you about making workflows more efficient."
"The tech support is highly available and there is plenty of online training available."
"It is really flexible in what it can do."
"Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism."
"In the next release of this solution, I would like to see support for attended robots."
"I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support."
"I would like to see wider integration with other products."
"This solution is lacking attended automation, which is the worst thing about this solution."
"A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room."
"We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction."
"We would like to see intelligent process automation that integrates RPA and machine learning."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"You cannot use a two-dimensional array to read the data."
"The OCR capabilities of the solution could be improved."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"The ease-of-use could be improved."
"I would like to see an enhanced auditing feature included."
"We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We normally budget around $30,000 for the first year for the hardware, setup, and people cost."
"Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees."
"Compared to other tools on the market, it is one of the most expensive."
"The pricing is really good for an enterprise-level solution. It's quite scalable and it's quite comparable with the market."
"Our licensing fees are approximately $5,000 USD per year."
"The licensing fees are low compared to other tools."
"Blue Prism is less expensive than some of the other RPA solutions."
"We have a three-year contract that is paid on a yearly basis."
In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.
More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
Blue Prism is ranked 3rd in Robotic Process Automation (RPA) with 38 reviews while Pega Robotic Process Automation is ranked 11th in Robotic Process Automation (RPA) with 7 reviews. Blue Prism is rated 7.8, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Blue Prism writes "Helps us with quality-control, compliance, error-avoidance, and time-savings". On the other hand, the top reviewer of Pega Robotic Process Automation writes "A very flexible solution with broad capabilities that gets easy to use with time". Blue Prism is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Kryon RPA and Kofax RPA, whereas Pega Robotic Process Automation is most compared with UiPath, Automation Anywhere (AA), Salesforce Sales Cloud, Microsoft Power Automate and Pega CRM. See our Blue Prism vs. Pega Robotic Process Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.