We performed a comparison between Salesforce Platform and SAP Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the reports and the dashboards. Since I'm a managing partner, I use the reports and dashboards to understand my team's contact management, opportunity management, and account management activities. We use Pardot for marketing campaigns."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"They are already beginning to implement generative AI."
"The solution is easy to use."
"The product is pretty responsive."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"Features they are integrating to the other services."
"The solution has plenty of features that are useful."
"It's suitable for various sizes of companies. I have used it with big companies and with small ones as well."
"The ability to build custom applications on the BTP platform, reducing customization on the SAP HANA system and improving performance and management."
"I found flexibility most valuable in the SAP Cloud Platform. It's a simple tool that's good even for first-time users."
"The most valuable feature is the data synchronization, or the push and pull of the data."
"To be able to define multiple sub accounts in order to accommodate and separate development, test, and productive environments."
"The product is very stable."
"One of the best features of this solution is that it is web-based and you can log in and work on it from anywhere."
"The features I found most valuable are the integration options."
"Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau."
"Salesforce's mobile app could be better. Also, it could integrate more seamlessly with Gmail."
"UI needs to be more intuitive and user friendly."
"Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
"The initial setup is rather complex."
"An expensive solution requiring a lot of configuration."
"The reporting functionality is not very intuitive."
"The product's price is an area of concern where improvements are required."
"The current pricing model is credit-based. We would like to have more information about the usage of the existing applications."
"I'd like to see more local integration."
"The areas I think this solution should improve are monitoring and adapting."
"The solution requires more flexibility overall."
"The product needs improvement for serverless native integrations. They should opt for serverless features as all the customers worldwide choose cloud-based products."
"What I would like to see improved is the learning curve."
"I would like to see more and better support for data transformations."
Salesforce Platform is ranked 8th in PaaS Clouds with 80 reviews while SAP Cloud Platform is ranked 6th in PaaS Clouds with 38 reviews. Salesforce Platform is rated 8.2, while SAP Cloud Platform is rated 7.8. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of SAP Cloud Platform writes "Provides seamless integration with CTI for streamlined data synchronization but complexity and challenges in migrating existing applications to the low-code model for custom application development". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and OutSystems, whereas SAP Cloud Platform is most compared with Amazon AWS, Microsoft Azure, Google Cloud, Mule Anypoint Platform and Mendix. See our SAP Cloud Platform vs. Salesforce Platform report.
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