We performed a comparison between Appian and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"Form building capabilities and well thought out process modelling are key points to this product."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."
"The most valuable feature is business automation."
"It reduces development time in half making us more efficient."
"Scalability to configure and integrate."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"We use this solution to track customer activities, opportunities and contact information."
"The solution provides a preferred method of backing up data."
"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"The tool's most valuable feature is the CRM. Salesforce Platform comes with out-of-the-box capabilities."
"We haven't had any issues with stability so far."
"The scalability of the Salesforce Platform is good."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"It is difficult to set up the on-premise version."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"I wouldn't say their response time is long, but it could be quicker."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"Appian is easy to set up, but JBoss is complex. JBoss is the application server for running Appian."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"Technical support could be a bit faster."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"The reporting functionality is not very intuitive."
"They have some limitations as a cloud solution."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"The initial setup process was a complex thing to do because four different organizations were working together."
Appian is ranked 6th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews. Appian is rated 8.4, while Salesforce Platform is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and IBM BPM, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, ServiceNow and Amazon AWS. See our Appian vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
