We performed a comparison between SCSM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."This solution is easy to use."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"Many more features than other comparable products."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"It is quite scalable."
"The most requested feature from our customers is the helpdesk ticketing system."
"It is one of the most stable solutions in the market."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The configuration could be easier."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"I have found SCSM not adequate enough to carry out some functions."
"Resources for understanding compliance and relative compliance need to be made available."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"Mobile application integration would be an improvement."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
SCSM is ranked 14th in Help Desk Software with 23 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. SCSM is rated 7.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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