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Most Helpful Review
Find out what your peers are saying about ServiceNow IT Business Management vs. Smartsheet and other solutions. Updated: July 2021.
521,690 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We've brought our portfolio altogether. We have had multiple ways of reporting out what our portfolio is, whether it's in Excel, Word, or in different places. We brought all of our projects together in one place. That has worked out well for us. We've been able to manage the work on Gantt charts and our resources better. The big thing for us on research and development is around managing people's time, on which projects they are working on, and how much effort does it take to launch our projects.""With the lifecycles, it helps us step through our processes easier. We'll take a process and create it in Visio, then we'll go and implemented in Planview. Anytime that we have to do a new process, this is what we use. We just step it through the lifecycles and the configure screens are very easy to use. The fields that you need are easy to use.""Planview has helped connect funding and strategic outcomes with work execution. That is the key use that we have for it. We use it to validate the work that we're doing and the funding that we need. The difference between the previous version and current version for us would be the ICPM and the way it gives us different scenarios. We can go in and build that out.""I like that everyone is able to see the same data. All of our users who aren't just time reporters have read access to all the data that is out there. So, it is one source of truth where everybody can go in and see the exact same data that everybody else sees. It is transparent.""The portfolio management gives you a view of all the projects as well as all the information about the total amount of effort, time, and cost being spent on the projects. It gives the organization how much money and effort should be spent towards projects so they can budget and do better capacity planning in the next fiscal year. It gives them visibility into their resources and if they have capacity.""The biggest impact for using Planview currently would be to understand the true costs of projects. We are trying to get to a point where not only do we take into account technical costs, but what the business cost is. Trying to integrate our business right now into Planview is helping us identify the true cost of the investments that we make so we can try and understand their value.""We have a fairly good picture of time tracking.""The look and feel of it is pretty clean."

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"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The program is stable.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The interface is extremely user-friendly.""Stable and scalable solution."

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"It's very user friendly.""Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful.""The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools."

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Cons
"Recently, we have gotten on a newer version. We're currently on version 15. Some of the things that we've been running into roadblocks on, it looks like the solutions will be coming out in versions 17 or 18. So, we have to upgrade before somethings can get completed.""I would suggest for the request module that they open up the fields and columns so it's like we are doing our work in the work module. You can't do that with today. We also have to make sure that the fields can go both ways with the request and work modules. Including fields in the column sets would be helpful, because today they only use attributes.""We have required more time from our resource managers to spend time in the tool. The adoption has been slower than we would have hoped. So, I would think from a rollout perspective, if Planview could help us with material which gets non-Planview users or previously light Planview users to become more heavy users of the system, then this would help us with the rollout.""There can be improvement on the sense of urgency because a lot of times we've exhausted everything that we can, and now, we're reaching out. So, it isn't a, "Well, have you tried to reboot this?" We've already done everything. Once we put in a ticket, there should be more of a sense of urgency on it.""I would like to see more documentation pieces. Right now, they do have the content repository. I would like to see more out-of-the-box features with document repository capabilities.""I would like to be able to copy and paste from Excel into work and assignments along with roles and hours, as opposed to having to type it out one by one.""There's still a lot of reluctance within the organization. We're not using all of the capabilities that we have today. We're still doing our strategic and capital investment planning on spreadsheets rather than using the capabilities that exist within Enterprise One. I definitely need to leverage the experts here at Planview to help drive a culture change. There's just a lot of reluctance on behalf of people within the company to put data into the tool.""Our version is definitely set up a bit more waterfall world. It would be better if some of the agile features were more in the standard product."

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"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""The cost could be improved. The solution is quite pricey.""The interface isn't user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions.""Dashboard interface is limited functionally and not very user friendly"

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"The dashboard is not user-friendly, it needs improvement.""The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets.""It already has a really powerful Export to Excel feature, but it can have an Excel add-on. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO. Smartsheet's customer service also definitely needs to be improved."

More Smartsheet Cons »

Pricing and Cost Advice
"We are on the Flex licenses.""We have unlimited licenses for all of our functionalities. Since we went global, we went with that model.""The cost of other pieces and integrating them in needs improvement.""We have portfolio managers, resource managers, project managers, and time reporting licenses. These are the licenses that we have.""I don't think we have necessarily purchased everything that I would have liked to have seen.""We have several hundred licenses. It costs us several hundred thousand dollars a year.""We overbought our licenses. We looked at our needs three to four years down the road and tried based our contract on that. However, we were over aggressive. We use about a third of the licenses that we have. We're looking to adjust the makeup so we can start utilizing the amount of money that we are spending. Right now, we're overspending, and my organization is not seeing the value in Planview because we are paying so much for licenses that we're not using.""Our licensing costs are probably $150,000 to $180,000 a year with 270 licenses total."

More Planview Enterprise One Pricing and Cost Advice »

Information Not Available
"This licensing is straightforward and they charge per user.""Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't remember what the price was. Its standard license probably was around 5,000 to 6,000 a year. The enterprise version is significantly more expensive."

More Smartsheet Pricing and Cost Advice »

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Questions from the Community
Top Answer: Enterprise One provides a variety of types of resource assignments for assigning work to people. It's very easy and… more »
Top Answer: It would be nice if all of the licenses were FLEX. They've been fairly stable with their pricing over the years.
Top Answer: The resource area needs improvement. The improvements that have been made recently in the later versions have been good… more »
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Top Answer: Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful.
Top Answer: Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't… more »
Top Answer: The downside of Smartsheet is that there are some security concerns. Security is quite good with the enterprise version… more »
Popular Comparisons
Also Known As
Troux
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
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Smartsheet
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Overview
Planview Enterprise, Planview's performance management platform, combines project and portfolio management software with adaptive best practices. By integrating the business process management of strategies, services, and projects within a single, Web-based solution, Planview empowers organizations to achieve greater levels of control over their ever-changing environment by dynamically managing money, resources, and capacities.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.

Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.

Offer
Learn more about Planview Enterprise One
Learn more about ServiceNow IT Business Management
Learn more about Smartsheet
Sample Customers
Zurich Insurance Group, Zumbotel Group, Carphone Warehouse
Proximus, UNT SYSTEM, SAP SuccessFactors
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Top Industries
REVIEWERS
Insurance Company24%
Financial Services Firm24%
Pharma/Biotech Company11%
Healthcare Company11%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider13%
Government9%
Financial Services Firm8%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider13%
Financial Services Firm11%
Government8%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider15%
Retailer9%
Educational Organization7%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise2%
Large Enterprise92%
VISITORS READING REVIEWS
Small Business7%
Midsize Enterprise24%
Large Enterprise69%
REVIEWERS
Small Business43%
Midsize Enterprise29%
Large Enterprise29%
No Data Available
Find out what your peers are saying about ServiceNow IT Business Management vs. Smartsheet and other solutions. Updated: July 2021.
521,690 professionals have used our research since 2012.

ServiceNow IT Business Management is ranked 5th in Project Portfolio Management with 6 reviews while Smartsheet is ranked 8th in Project Portfolio Management with 2 reviews. ServiceNow IT Business Management is rated 8.6, while Smartsheet is rated 7.6. The top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". On the other hand, the top reviewer of Smartsheet writes "Powerful, integrates with a lot of tools, and does a really good job of creating Gantt charts". ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management and Rally Software, whereas Smartsheet is most compared with JIRA Portfolio, monday.com, Microsoft Project, Asana and Microsoft Project Server. See our ServiceNow IT Business Management vs. Smartsheet report.

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