We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The interface is extremely user-friendly."
"The solution is scalable."
"We like the status report feature. It is something really valuable."
"You don't need a lot of plugins."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The resource manager is useful."
"The performance is good."
"The solution has subtasks and a rollup."
"This solution provides easy collaboration and allows non-building users to use the system without requiring a license."
"The most valuable feature of Smartsheet is it can be highly customized."
"The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity."
"Smartsheet is stable."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that these dashboards can be shared with our clients without a license."
"Enables coordination and sharing of information that is relatively inexpensive."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"It could be more user-friendly."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The cost could be improved. The solution is quite pricey."
"Dashboard interface is limited functionally and not very user friendly"
"I would like to see some artificial intelligence incorporated into the management functions."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that."
"You were forced to create a new tab rather than add another sheet."
"Smartsheet should continue to expand the spreadsheet-type functionality because it's limited currently. Most business users are familiar with Excel and Office, so Smartsheet should adopt a similar way of navigating the program."
"I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate."
"I'd like to see them add more features to their automation."
"I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas."
"Lacks the ability to edit attachments within the solution."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 33 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.2. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, monday.com and Planisware. See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
See our list of best Project Portfolio Management vendors.
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