We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations for Applications based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is flexible. You can tune it, more or less, as you want."
"ServiceNow IT Operations Management is a stable product."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is easy to use and simple to learn."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is a product that is familiar for a lot of users."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The most valuable aspects of the solution are its ease of use and its ease of implementation."
"The features I find most valuable is the querying and alerting capabilities."
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."
"People are very pleased with the implementation."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."
"No issues with stability."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"The security policies could be increased."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The tool can be improved by including more detailed information to assist new users."
"There is room for improvement in the stability of ServiceNow."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The setup and deployment could be simplified, and the pricing could improve."
"I advise others not to customize a lot while using the solution."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The documentation and integration with Kubernetes could be improved."
"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."
"The implementation is a long process that should be improved."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
"The main problem I have is that the license cost is very high."
"The initial setup should be easier and more seamless."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while VMware Aria Operations for Applications is ranked 35th in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations for Applications is rated 7.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations for Applications writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Operations for Applications is most compared with Grafana, Dynatrace, Datadog, Zabbix and New Relic. See our ServiceNow IT Operations Management vs. VMware Aria Operations for Applications report.
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