We performed a comparison between ServiceNow IT Operations Management and Zenoss Cloud based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is easy to use and simple to learn."
"You can improve integrations of the operation with the solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Has service mapping, impact management, metric intelligence and health of analytics."
"Their Event Management is very good."
"The most valuable feature is the flexible discovery mechanism."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"It's easy to use."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"The product offers good documentation that helps with initial training."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The initial setup phase was hard and could be made easier."
"The pricing is high."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"I would like more manual issues to have automated report-facing options."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The tool can be improved by including more detailed information to assist new users."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"There was a problem with Zenoss and storage monitoring."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"The AI aspect needs to improve."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"It would be ideal if the product offered sound alerts."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews while Zenoss Cloud is ranked 10th in Event Monitoring with 8 reviews. ServiceNow IT Operations Management is rated 8.2, while Zenoss Cloud is rated 8.4. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zenoss Cloud writes "Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zenoss Cloud is most compared with Zabbix, Nagios XI, Splunk Enterprise Security, ScienceLogic and Amazon CloudWatch. See our ServiceNow IT Operations Management vs. Zenoss Cloud report.
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