We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"Very easy to implement and to respond to my clients' needs."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It's actually easy to understand."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"The Workflow feature is the most valuable."
"Can access information from other Zoho packages and you can write custom scripts."
"It is a very, very scalable tool."
"The solution's flexibility and quick turnaround are valuable."
"I just like the simplicity of it."
"The deployment process is quite straightforward."
"We can create multiple applications simultaneously with it."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"The interface can be a bit more intuitive."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"The solution could improve by being more stable."
"Compared to other products that I have been using, it is not as user-friendly."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"Its stability and pricing need improvement."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"They still don't have a PDF conversion feature."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"Zoho Creator's UX design needs to be improved."
"The platform's technical support services need improvement."
"I would rate the scalability a seven out of ten. So some room for improvement as well for scalability."
"The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms."
"The product needs to improve stability and scalability. We faced issues with bugs."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 18 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.
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