We performed a comparison between Trend Micro Web Security and Zscaler Internet Access based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"I feel that it is a user-friendly product that provides quick response to users."
"The most valuable feature is machine learning, which automatically monitors the activity on the machine."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"The solution's scalability is good and we have more than 90 users for it."
"The solution is stable."
"The solution's technical support team is responsive."
"The most valuable feature of Trend Micro Web Security stems from the fact that it is neither a cheap nor an expensive tool."
"The security of Trend Micro Web Security is good."
"One on the main benefits is protection all time from anywhere."
"The most valuable feature of the solution is SWG traffic."
"The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go."
"Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality."
"The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users."
"In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."
"SSL inspection is a valuable feature."
"Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The product should be more secure and stable. It is also not flexible."
"Setup isn't very straightforward. You must have a certified technical engineer."
"The system should generate reports when an attack has been stopped, contained, or removed."
"I would like to see better scalability and better performance."
"The costs are a bit high in terms of licensing."
"This solution has a lot of restrictions on what non-administrator users can do, including generating comparative code. We would like to see this changed as the product is developed."
"The installation is a little bit complex."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
"Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this."
"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."
"Zscaler Internet Access could improve by adding a VPN feature."
"Technical support could be better."
"They block Zscaler IPs when the traffic origin is from Zscaler IPs. They've been blocked by certain government organizations so the end users are not able to visit those websites unless we ask them to unblock those IP. This is a bit problematic."
"The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments."
"Sometimes it's not easy to use during large deployments of workstations."
"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."
Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 13 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Trend Micro Web Security is rated 7.8, while Zscaler Internet Access is rated 8.2. The top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Trend Micro Web Security is most compared with Symantec Proxy, Cisco Umbrella, Forcepoint Secure Web Gateway, Fortinet FortiProxy and Infoblox Advanced DNS Protection, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and FortiSASE . See our Trend Micro Web Security vs. Zscaler Internet Access report.
See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.
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