We performed a comparison between vRealize Business for Cloud and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, Microsoft, VMware and others in Cloud Cost Management."The product provides excellent daily reports."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The flexibility is the product's most valuable feature."
"The most valuable feature is the metering capability."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"I like the integration with other applications or vendors."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"Zendesk Support has a lot of good APIs."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"Better integration with other VMware toolsets would be beneficial."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The pricing model is complicated and would be more predictable if it were simplified."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"You couldn't give administrative access to new hires."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The support team is time-consuming, and they don't find the answer to our problem."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The price of the solution should be reduced."
"The solution could integrate better with QR codes from some websites such as Facebook."
vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews while Zendesk is ranked 5th in CRM Customer Engagement Centers with 57 reviews. vRealize Business for Cloud is rated 8.4, while Zendesk is rated 8.2. The top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all Cloud Cost Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
