We had to connect with the Dundas BI team when working with the previous client. We connected with the Dundas BI team to understand the performance criteria and how we can improve the performance of the Dundas BI. We were connecting to multiple sources, and during that time, a particular dashboard was taking a lot of time to load requests. The client's expectation was that it should load within a certain number of seconds. So, we connected with the Dundas BI team to understand what can be done in terms of improving the performance further. We worked on the optimization on the database side and the Dundas side.

We contacted them multiple times. When we had the references overlap issue, from a developer's perspective, it was not easy to understand what should be done in such a case. Also, for getting the data to Dundas BI, there were multiple ways. One option was through stored procedures, which was a little bit complicated. A lot of times, we had to contact them to debug if a stored procedure was being used in the background.

Technical support is pretty good, but it requires scheduling a meeting and the process is time consuming.  But they're pretty good and helpful, doing their best to provide an optimal solution. 

Customer service and support are great. Their support responds fast and is very knowledgeable. Issues get escalated quickly and you don't spend weeks being sent from one person to another. 

They have a customer success program that meets with us on a monthly basis to ensure everything is running smoothly on our end. We have a great relationship with them.

They are all great. I have had nothing but the highest respect for Dundas support.

Customer service is excellent.

Excellent technical support.

Support is amazing. Response times are low, and they are always willing to help.  

Their costumer service and technical support are great. First of all, they have free training lessons on YouTube. They also have huge community, including many experts. They are always very helpful.

In the five years we have been working with Dundas using first Dundas Dashboards and now Dundas BI their customer service has always been some of the best I have ever experienced.  They are responsive, courteous, and genuinely interested in helping us find solutions.

I would give it a nine out of 10. Their support is very good and responsive.

Fantastic!

Very good.

Professional.

They are brilliant! They will get back to you within a few hours usually and have a custom solution for your particular issue or requirement.

The support answers very fast. Unfortunately, there is only support from Canada, and with the time difference of 6 hours from my location, it can be difficult to arrange online support.

Pretty decent but the timezone difference can be annoying as they are in Canada and us in NZ.

9/10

9/10

Perfect.