Dundas BI Review

Allows easy multitenancy across our different customers but has a steep learning curve


What is our primary use case?

  • Providing template BI reports for our customers with their databases
  • Creating different dashboards and PDF exports as well as Excel data dumps where needed.

How has it helped my organization?

Allows easy multitenancy across our different customers. Makes it easy for them to just log in and go.

What needs improvement?

Matrix tables. Add them in !!! Currently, they don't do that, and it's hard to create some BI reports due to this.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Pretty average, buggy here and there.

What do I think about the scalability of the solution?

Good.

How is customer service and technical support?

Pretty decent but the timezone difference can be annoying as they are in Canada and us in NZ.

Which solutions did we use previously?

Yes, Power BI. Lack of multitenancy support and too simple.

How was the initial setup?

It was OK, big process.

What about the implementation team?

Pretty much in-house.

What was our ROI?

It's hard to measure.

What's my experience with pricing, setup cost, and licensing?

It's too different to tell.

Which other solutions did I evaluate?

Yeah, a few, but none really had the multitenancy setup.

What other advice do I have?

Great software, it has a steep learning curve compared to the rest but so much more powerful because of it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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