it_user558648 - PeerSpot reviewer
Engineer at a construction company with 501-1,000 employees
Vendor
Configuration is simple. We can do root cause analysis to correlate events.

What is most valuable?

The most valuable feature is that after setup, using it is very straightforward. Configuration was very simple, and the technical support was also good.

How has it helped my organization?

The greatest benefit is the kind of alerts that we get. We can do root cause analysis to correlate events. Instead of getting 100 emails when the core is down we get an alert.

What needs improvement?

I would say integration between performance monitoring and CA Spectrum, as well as improved graphing capabilities.

What do I think about the stability of the solution?

We have not had any issues with stability.

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What do I think about the scalability of the solution?

I think the scalability is good. Right now, we have about 1,000 devices. The good part about Spectrum is that you don't have to worry when you want to expand.

How are customer service and support?

Technical support is very good.

Which solution did I use previously and why did I switch?

Previously, we were using open-source solutions.

How was the initial setup?

With the help of the support and the documentation, setup was straightforward.

Which other solutions did I evaluate?

We also evaluated SolarWinds before going with CA Spectrum.

What other advice do I have?

Stability and support are important to us. We want to have the confidence that the vendor is investing in their product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user415401 - PeerSpot reviewer
Systems Software Programmer III at a financial services firm with 1,001-5,000 employees
Vendor
It provides several valuable features, including Spectrum Core, Report Manager, and VM Manager.

Valuable Features:

It provides several valuable features, including Spectrum Core, Report Manager, and VM Manager.

Improvements to My Organization:

Our team has been able to maintain over 99% availability across the enterprise. 

We've also been able to proactively detect four major client-impacting outages over the past nine months.

Room for Improvement:

I would like to see improvement in the ability of the user to configure the maintenance mode more efficiently.

Deployment Issues:

We haven't had issues with deployment.

Stability Issues:

We haven't had issues with stability.

Scalability Issues:

We haven't had issues with scalability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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May 2024
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it_user202551 - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Consultant
Few issues with stability. Overall it's very stable and effective.

What is most valuable?

It is an excellent product. It is probably one of the best we have seen in terms of being able to do mass configurations in the network.

How has it helped my organization?

Timing is always important when a network loses connectivity. It has allowed minimal downtime with the ease of being able to quickly isolate and resolve any outages.

What needs improvement?

I really can't say there are any at this time. We are happy with the product.

For how long have I used the solution?

We have used this product for seven years. We were looking for a tool that could both monitor and provide additional tools for configuration updates.

What was my experience with deployment of the solution?

Deployment was not an issue. Support was fairly good.

What do I think about the stability of the solution?

There have been few issues with stability and overall it's very stable and effective.

What do I think about the scalability of the solution?

We are not a large corporation. Yet the product was able to scale very well.

How are customer service and technical support?

Customer Service:

The customer service was quick in response and thorough. No complaints.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Creating the infrastructure did not prove extremely difficult. It was organized and detailed. It fully represented out network on all levels.

What other advice do I have?

Definitely recommend it. It's a good investment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user202602 - PeerSpot reviewer
Network Engineer at a tech services company with 10,001+ employees
Consultant
It has a simple GUI but occasionally it looks like your infrastructure has gone dark.

Valuable Features

The ability to monitor your WAN and LAN infrastructure in a simple GUI.

Improvements to My Organization

We keep this product up and monitoring 24x7 for fast and simple availability.

Room for Improvement

Really unsure of any, quite pleased with product.

Use of Solution

Going on two years.

Stability Issues

There are a very few occasions when the system "barfs" and it looks like your infrastructure has gone dark, but it bounces back quickly (the system).

Scalability Issues

None so far. We are one of the largest networks in America and it hasn't so far.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

9/10.

Implementation Team

I believe it was done in-house.

ROI

Not sure of the exact number, but our clients charge $50,000 a minute so every second counts.

Other Advice

This is a good product, just be sure to train the ones who are setting it up because this is based on manual data entry and/or SNMP.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user198924 - PeerSpot reviewer
Engineer at a comms service provider with 1,001-5,000 employees
Vendor
The tool fails to launch sometimes but we can act immediately on alarms.

What is most valuable?

Alarm Monitoring

How has it helped my organization?

It was used as a tool to observe critical alarms on network nodes and act immediately.

What needs improvement?

The tool fails to launch sometimes, and this was a frequent occurrence.

For how long have I used the solution?

Seven months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Latency in access at times.

What do I think about the scalability of the solution?

Never attempted scaling.

How are customer service and technical support?

Customer Service:

6/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No I haven't.

How was the initial setup?

Straightforward setup.

What about the implementation team?

We used a vendor team.

Which other solutions did I evaluate?

Not many others.

What other advice do I have?

We also use CA eHealth tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user204822 - PeerSpot reviewer
System Administrator at a government with 501-1,000 employees
Vendor
I used to use it but switched to Nimsoft for server monitoring. The network admins still uses Spectrum.

Valuable Features

I used to use it for the server but switched to Nimsoft because it's much better for servers.

Room for Improvement

It's deployment tool is horrible.

Use of Solution

2 years

Deployment Issues

Yes, there are issues - detecting servers is impossible.

Stability Issues

We've had stability issues with the database and clients not working.

Scalability Issues

Not that I've experienced.

Customer Service and Technical Support

Customer Service:

7 out of 10

Technical Support:

7 out of 10

Implementation Team

We used an external vendor team.

Other Advice

I switched from Spectrum to Nimsoft because it's a better product for me. The network admin still uses Spectrum.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Telecommunications Engineer at a tech services company with 501-1,000 employees
Consultant
The most valuable features start with the core feature fault management. I like the fact that it is fully customizable.

What is most valuable?

The most valuable features start with the core feature fault management and then the Configuration Manager; Service Manager; Watches; event management and event correlation; MIB tools; and the fact that it is fully customizable.

How has it helped my organization?

CA Spectrum as a fault management tool from a service provider perspective, turns your network management team from reactive to proactive, minimizes the network management staff number requisite, and gives you a centralized view of all your network faults. From a customer perspective, it assures you about your network health and availability. The configuration management feature relieves you the burden of manually saving all yours devices configurations. It allows you to massively upload standard configurations to a group or to all your network devices. The service manager feature allows you to look at your network devices as a collection of assets that plays a role on a service instead of looking at them as an individual network asset. I could give you much more examples.

What needs improvement?

There's always room for improvement! In order of importance, I would say that CA should start to get rid of Java on the OneClick console. They could highly improve the Configuration Management feature, the schedule manager and the watch's allowed types and formulas.

For how long have I used the solution?

I have used CA Spectrum for eight years.

What do I think about the stability of the solution?

The most stable version I've worked with was the 8.1 and the 9.1.3 running on Windows Server 2003. Every versions running on Windows Server 2008 (R2) that I've worked after that (versions 9.2, 9.3 and 9.4) have had some issues either with OneClick/Spectro Server communication (hanged alarms for instance) or with global loss of SNMP communication with network devices, or DDMdb increasing indefinitely or with some unexplainable SSDB crashes. I haven't worked yet with version 9.10 but I am pretty sure that the 64-bit architecture was a huge improvement for the platform performance.

What do I think about the scalability of the solution?

The DSS (Distributed SpectroServer) deployment is quite good for scalability. The only issue with it is when you need to discover connections between devices that stand in different SpectroServers (different pollers). You cannot find relations between them at all! The only workaround I know is to duplicate the devices that are doing the bridge between whatever you have in one poller and the other poller in both pollers!

How are customer service and technical support?

Although they behave differently depending on the zone you are in (US, Europe or West Asia), for basic and common issues they are good. For more advanced (models database issues for instance) or specific issues (monitoring interfaces running HSRP for example), they will struggle with it and most likely won't be able to give you a solution! If you want to fully explore the features of the platform, you will need to dig it by your own. One curiosity detail about CA regarding CA Spectrum is that as they released new versions of CA Spectrum, they start to hide the deepest features, such as the creation of different model types in the catalog database. You can still do it but, if you want documentation of it, you need to go to look for it at Aprisma and/or Concord documentation (these are the previous vendors of CA Spectrum). If you start with customization issues, even if they are well documented in the manuals, the support will most likely advice you to contact the CA Special Services and close your issue.

Which solution did I use previously and why did I switch?

I didn't use a previous solution. I've always worked with CA Spectrum.

How was the initial setup?

Depending on the operating system, you may need more or less pre-install tasks (installation user privileges, hosts file configuration, then in Linux you need specific packages, disable or configure IP tables, or in Windows disable UAC, DEP, firewall, etc.). The platform installation is straightforward. Always use dedicated servers for CA Spectrum and if you have the chance to, install the platform in virtual machines making snapshots at important checkpoints. It will spare you a lot of work and troubles.

What's my experience with pricing, setup cost, and licensing?

In my former company we had a per device licensing. I'm not aware of the values.

Which other solutions did I evaluate?

I've been working with CA Spectrum since my first work day. I was never in a position where I could take that kind of decision.

What other advice do I have?

Try to test and tune every feature you want to implement in a controlled environment. CA Spectrum is a powerful solution that will allow you to do almost everything you ever needed to monitor your network infrastructure. Due to its many features, there are always multiple ways of achieving the same goal. Picking the most efficient is the hard task. For every monitoring/management challenges that you face, you have always the last resort alternative, which is using your own scripts/programs to interact with CA Spectrum Web Service, VNMSH, or even adventure yourself (re)writing Java code using the CORBA API.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Lead ,Managed Services at a tech services company with 51-200 employees
Consultant
The alarm and root cause analysis features are the most valuable to me.

What is most valuable?

The alarm and root cause analysis features are the most valuable to me. These features help to pinpoint causes of outages and performance issues.This ultimately identifies the specific component responsible for an issue thus accelerating problem/issue resolution.

How has it helped my organization?

It has helped to accelerate issue resolution.

For how long have I used the solution?

I supported a client running this solution for about four years.

What do I think about the scalability of the solution?

There were no scalability issues. It integrated easily with the other third-party solution.

How are customer service and technical support?

CA support was good.

Which solution did I use previously and why did I switch?

The client had always used CA Spectrum from its inception.

How was the initial setup?

The setup was pretty straightforward, as with most of the monitoring tools. The setup's implementation and the support were straightforward, with the documented support provided.

What's my experience with pricing, setup cost, and licensing?

CA Spectrum is expensive. CA should really consider this factor, as smaller companies would prefer to go for cheaper monitoring tools instead.

Which other solutions did I evaluate?

The customer considered SolarWinds. They eventually opted for CA Spectrum because it proved to manage and monitor their large infrastructures more effectively.

What other advice do I have?

The recent versions of the CA Spectrum, such as version 10, have new added features that give organizations a good ROI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free DX Spectrum Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free DX Spectrum Report and get advice and tips from experienced pros sharing their opinions.