Fortinet FortiToken Room for Improvement

KL
Director at a comms service provider with 51-200 employees

It needs a lot of coupling with their other Fortinet products. To implement FortiToken, I most probably need to couple it with FortiAuthenticator for full implementation. An RSA token can be used with many devices, whereas Fortinet FortiToken is always linked to only one FortiGate device. If I want to reuse the token across five or six FortiGates, I would have to get the FortiAuthenticator product. I can't use one token to connect to different FortiGates, and I need to get another product to enable this functionality.

They should also improve the support for their mobile client. There should be a more detailed roadmap for the operating systems being supported. Some of our users were using an old iOS iPhone, and they were forced to get a newer phone because FortiToken didn't support that version of iOS. Similarly, there may be a version of Android that is not supported, so the users need to change the phone. This was one of the reasons why our deployment took longer.

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MP
Electronics Engineering Lab Technician(R&D) at a engineering company with 11-50 employees

The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does.

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PG
Team Lead Network IP and Systems at a comms service provider with 1-10 employees

Its reporting should be better. The reporting feature is missing. I don't have any reporting of who has done what, what has failed, and what didn't work. 

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