Liferay Digital Experience Platform Customer Service and Support
The solution's technical support is excellent. I rate the technical support a ten out of ten.
I would give the technical support a rating 10/10. It is effective against bugs, with engineers replying to tickets very quickly. In the resolution, they provide you with patches in order to resolve issues as soon as possible.
You can count on different levels of support, according your requirements and budget.
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Santosh Kumar Bharatha
Senior Application Developer at a financial services firm with 10,001+ employees
Technical support is 10/10.
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Web Content Management
March 2024
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GS
reviewer1255050
Founder & CEO at a tech services company with 11-50 employees
My experience with the technical support has been very good. I can say for one example we had an issue with the system and we ended up calling them because we were not solving it quickly. Liferay support actually built the same deployment we had in order to reproduce the problem to diagnose it. They actually went all that way in order to understand what the issue was. They managed to give us a solution. It took some time because they really had to do a lot of work around that problem to discover where the issue was. But I don't see that kind of support from other vendors. They went a long way in order to help us. It was a crucial problem and it was not anything standard. If they are willing to do that much they are delivering excellent support.
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Aritra Ghosh
Senior Technology Specialist at a comms service provider with 10,001+ employees
The technical support is really poor. But we did not face many issues, as it is an open-source product.
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Prakash Khanchandani
Technical Lead at a tech services company with 501-1,000 employees
I would give technical support a rating of 8/10.
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Ravi Kumar Gupta
Technical Architect at Azilen Technologies Pvt Ltd
There are multiple levels of technical support depending on your client or whether you have purchased a package. I find them very responsive and prompt in resolving the queries.
Apart from the technical support from Liferay, the developer community is also very active and responsive. Users can also put their issues/requests/suggestions to Liferay JIRA as well.
View full review »JV
Jignesh Vachhani
Lead Software Professional at a computer software company with 201-500 employees
Customer Service:
10/10
Technical Support:Technical support is very nice for the EE customers.
View full review »The technical support need was moderate as the tool lends itself to be customized away from the (out-of-the box) OOB portal product. Liferay does not always support these custom components.
View full review »RM
RobertMakale
IT Consultant at a manufacturing company with 1,001-5,000 employees
We have not received support from Liferay because we have done everything through the integrator. We would prefer to have our people trained than getting support from Liferay itself.
This is something we are working on at the SLA level.
View full review »Technical support is better than most.
View full review »Technical support is 9/10.
View full review »Technical support is very good.
View full review »I would give technical support a rating of 9/10.
View full review »We received very good technical support. For the Enterprise Edition versions, there is exclusive support. For the Community Edition versions, there are a lot of forums available.
View full review »Since Liferay DXP is relatively new, the support is also improving mainly, in terms of helping migration.
View full review »Technical support is 3.5 out of 5.
View full review »SP
Søren Norman Pedersen
Senior IT Technical Specialist at a tech services company with 10,001+ employees
I have never used technical support. The documentation online could be improved (https://dev.liferay.com/). The Liferay developer community is very active, useful, and responsive.
View full review »Technical support was excellent.
View full review »Liferay has good technical support with a high level of product knowledge.
View full review »RB
RinaldoBonazzo
Software Factory Manager at RealT Technology
I like to participate on some of Liferay's symposiums in Italy. We've found the company to be managing the architecture in Italy quite well, and we've been quite satisfied with them.
View full review »Support definitely takes their time in looking into issues and helping users. Information about bugs is publicly available and engineers can see how the bug fixing process is going. The community is active in several open channels where advice can be found for development and for administration alike.
View full review »Liferay provides multiple levels of support for their users. When we raise any support ticket, we get a prompt and quick response from their support staff.
View full review »Support is fair enough. I have seen that the technical support varies based on the region where you purchased the product.
For example, technical support in Europe and the Americas is very, very good. These regions have very good technical folks.
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Customer Service:
I've been using mostly the Community Edition, but for customers with critical apps/sites I think the Enterprise Edition is good value.
Technical Support:I'm currently not a user of the official tech support but the forums and the web is full of useful information. When that fails, we can always look into the source code t understand what might be going wrong.
View full review »Unfortunately, our company only allowed certain individuals to access Liferay technical support. For any kind of technical issue or training, we had to go through our fellow employees.
I would recommend that more employees get access to Liferay technical support. I would have found that very helpful.
View full review »I rate technical support 8/10.
View full review »I would give technical support a rating of 3.5-4/5.
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Customer Service:
Customer service is very high.
Technical Support:Technical support depends on the subscription, but it is good.
View full review »I have never taken technical support from the vendor.
View full review »Technical support was good.
View full review »I rarely required any technical support apart from the patch releases.
View full review »I didn't use technical support.
View full review »I didn’t use technical support.
View full review »Buyer's Guide
Web Content Management
March 2024
Find out what your peers are saying about Liferay, Microsoft, Drupal and others in Web Content Management. Updated: March 2024.
769,334 professionals have used our research since 2012.