The tech support is good. For the most part, they are able to respond to my issues immediately. In some cases, you may get the runaround because in addition to having their primary support based in England they also have an office in Canada and Asia. You can run into an issue when one engineer passes the case over to another engineer after their shift and they don't know what the first engineer worked on up to that point. It is nice to know that someone is available, but they are not always the right engineer.

I haven't contacted the technical support team of Loadbalancer.org because it isn't necessary at the moment.

We receive technical support from a vendor if it is under their scope. If the person in our team has some more experience, they can easily troubleshoot the issue. I would rate this technical support a four and a half out of five. 

Technical support is okay. It could always be better, but I have not had any major issues with this solution.

We work a lot with F5 technical support. They are pretty good in general.

We're not currently using it because I've been testing it for about a month, and so far, everything seems fine.

The support is amazing. The product itself is pretty simple to be honest. It's the support which is the differentiator for the product. The company has an excellent support team, 24-hour support. It's excellent, second to none.

Their technical support is one of the best experiences that I have ever had. We have even had a need for custom health checks, and they have really risen to the challenge.

It's absolutely outstanding. They have a web chat feature, which I've used a number of times. And they've always been very responsive and very knowledgeable. They've sorted things out on the spot.

Super. They are good. They know what they are doing. They're responsive.

So far, we have not had any problems.

With this company, it's the best that I've experienced. They actually phone you back.

In those cases where we had small glitches, whenever we contacted the support team, they've been absolutely fantastic.

Great, really. I give them a 10 out of 10. Their tech team provides really great support. Very knowledgeable engineers are there for you. They are very responsive and they come with good solutions. Their goal is really to help you, and they know it's one of the cores in your network because it creates the reliability. So that's why it's also one of the key points, that always needs to be working. They're supportive like that. They are very responsive.

I recommend paying for a support license. I opened one ticket because one service wasn't working. After that, we ran some diagnostics and determined that we needed to upgrade something, then we integrated everything on our side. We only had one case in a year, so Loadbalancer is good.

The support we have received from Loadbalancer.org has been good.

I rate the support from Loadbalancer.org a nine out of ten.

I haven't needed to contacted technical support yet. 

I used it once for an activation-key issue we had, and they helped me straight away, so 10 out of 10.

Customer Service:

The customer service and tech team are basically the same within Loadbalancer.org.

Technical Support:

The technical support at Loadbalancer.org is possibly one of the best that I have had to deal with and it is 24/7, too. They do not always know the answer right away, but you can be sure that they will support you through to a working solution.

Their technical support is very supportive and knowledgeable.