The technical support team is good. 

We have two levels of support. The primary support is from the local certified partner and they provide strong support. We also have access to NetApp support but have only used it once. The support came from the US or Canada. Overall, we're very happy with the support. 

NetApp’s technical support is good and I’m really happy with them.

The customer service and support are very good. We get proper resolution on time. They even divert the calls based on the APAC region's time. We get timely support.

I have escalated issues to the support team about the backlog of data that was not replicated. We were able to find a solution for it.

It's okay, looking at it spot-wise based on the interaction with other vendors.

The technical support is quite good. The team provides a quick response.

The technical support for this solution is good. I am glad because I always receive answers to my technical questions.

I do not interact much with NetApp customer service. That is the job of my primary purchasing vendor. However, the few times that I have it was great service.

NetApp's automated support is great. If the system encounters an issue it will fire off an auto support to NetApp. On the rare occasion that I have actually had to call NetApp support they were very responsive and actively worked to a resolution of my issue. Overall, excellent technical support.

My understanding is that the technical support is good, but we don't need much support because it's working fine. Since we have been working with the solution for 20 years, we have very good internal competence. So it's very seldom that we have to call support. 

With technical support, there are multiple levels. We are not very happy with Level One and Two support from our region. When it comes to escalation support, when there is a huge problem, it goes through the US or Canada. Those support techs are really good.

Technical support is only available if there is a problem. It may be different in Europe and America but in the Ukraine and in former CIS countries, NetApp doesn't carry out the installation, they sell the product and the rest is up to the partners. You can contact technical support if something is broken, for example, a dead disk or dead controller, something like that.  

10

10

Technical support is very good.

Technical support is quite good. For example, I've had an issue in the past, and within a few minutes, with a chat, the issue was solved.

Excellent. None of the users whose data has been migrated using Snapmirrot have ever complained back to us.

10/10, just like any Netapp support.

Technical support is excellent. We're very satisfied.

Technical support is very good.

I am satisfied with the technical support.

I would rate is with 3 as India Support which I am experiencing is not that good when compared to EMC.

I would also rate is with 3.

Their technical support is good. It's not hard getting in touch with them.