OpenText Data Protector Reviews, Competitors and Pricing

Network admin/security at a government with 1,001-5,000 employees

Oct 18, 2015

It's our choice for enterprise backup as it centralizes all our backup needs, although tech support should be organized in ascending tiers vis-a-vis customers' issues.

What is most valuable?

StoreOnce software
Federated deduplication
Vendor agnostic

How has it helped my organization?

It is our enterprise backup solution centralizing all backup needs.

What needs improvement?

Technical support process could be easier/technical web site.

For how long have I used the solution?

I've used it for five years.

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What was my experience with deployment of the solution?

When well-planned out and tested deployment was effectively flawless.

What do I think about the stability of the solution?

It’s as scalable as my pocket is – limited to my budget.

How are customer service and support?

Customer Service:

It’s as scalable as my pocket is – limited to my budget.

Technical Support:

As mentioned this needs work – support is very granular and needs reorganization. Issues should be separated into tier 1,2,3 etc teams vs type of support needed.

Which solution did I use previously and why did I switch?

I have used others – nothing is perfect.

How was the initial setup?

Fairly straightforward when planned out and reviewed.

What about the implementation team?

I did it by myself.

What's my experience with pricing, setup cost, and licensing?

Check the available options to ensure your purchasing correctly for your requirements.

Which other solutions did I evaluate?

We evaluated other backup solutions all of which are very costly compared to this one.

What other advice do I have?

If you don’t have sys admin resources to dedicate to this project, use proffessional services and ensure your support staff get knowledge after.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user321039

Infrastructure Supervisor at a retailer with 1,001-5,000 employees

Sep 30, 2015

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The biggest improvement to our organization is the Restore function which helps us find lost files. The GUI could use improvement.

What is most valuable?

I've used the product for a long time and am very familiar with all its features.

How has it helped my organization?

The Restore function helps us find lost files.

What needs improvement?

The operation is not so friendly for new users.
The GUI could also use improvement.

For how long have I used the solution?

I've used it for 10 years.

What was my experience with deployment of the solution?

Yes, client install is an issue for IT guys.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

I've only used Data Protector.

How was the initial setup?

The first setup was complex.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is rarely bad for the end user.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Read the user manual carefully, and find HP support to help you.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Buyer's Guide

OpenText Data Protector

April 2024

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Learn what your peers think about OpenText Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

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it_user487941

Diretor Tecnico

Jul 25, 2017

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Avoid using many LTO drives; when using fewer drives, the price will be extremely good

Pros and Cons

"Backup of SAP/Oracle -- they are more robust than the competition."

"Virtualization."

How has it helped my organization?

The flexibility when restoring Oracle/SAP data.

What is most valuable?

Backup of SAP/Oracle -- they are more robust than the competition.

What needs improvement?

Virtualization.

What do I think about the stability of the solution?

Delay when using a big Internal database.

What do I think about the scalability of the solution?

Same as above.

How are customer service and technical support?

Excellent when support in Brazil gets the ticket.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very easy.

What's my experience with pricing, setup cost, and licensing?

Avoid using many LTO drives; when using fewer drives, the price will be extremely good.

Which other solutions did I evaluate?

No, but I'm very familiar with CommVault.

What other advice do I have?

I'd go ahead if you're not planning on using it with Virtualization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user320259

CTO Infrastructure, Tehcnical Support, & Operations at a healthcare company with 1,001-5,000 employees

Sep 30, 2015

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It provides us with backups of both DB2 and HP-UX, yet it doesn't allow for scheduling or selecting backup options on a per-server basis.

What is most valuable?

It has the ability to backup both DB2 (IBM's RDBMS) and HP-UX (HP's Unix OS).

What needs improvement?

The ability to schedule and to select backup options on a per-server basis.

By comparison, Backup Exec has a nice way to select what to backup and where to backup.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

We switched because we needed to backup DB2 and HP-UX.

How was the initial setup?

It's very difficult to understand the interface initially. Without support, it is difficult to configure and understand the solution.

What about the implementation team?

We implement in-house.

What was our ROI?

I didn’t calculate it.

What's my experience with pricing, setup cost, and licensing?

For us, it's a very expensive product.

Which other solutions did I evaluate?

Netbackup

What other advice do I have?

I recommend not to implement Data Protector, as it is not friendly and you need to have a dedicated person to administer it.

MS AlamSystem Administrator at Abdullah Al-Othaim Markets

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Apr 11, 2018

i used data protest 6 and 7 but in this product i seen very familiar to use and handle the situation. but it not 100 percent recover exchange database file means some time its getting fails on testing. for my advise this is good for small data backup. but not for disaster recovery.

it_user335142

IT Tekniker at a tech services company with 51-200 employees

Dec 5, 2015

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It has helped out our backup services requirement for retentions, though the web interface needs improvement.

What is most valuable?

The database it provides is the most valuable feature for us.

How has it helped my organization?

It has helped out our backup services requirement for retentions.

What needs improvement?

It would be great if the software could help with optimizing the device. Also, the web interface needs improvement.

For how long have I used the solution?

We have used this product for around six years, I think, possibly more.

What was my experience with deployment of the solution?

No issues as the installer detected it quickly.

What do I think about the stability of the solution?

The Data Protector software service shuts down randomly sometimes.

What do I think about the scalability of the solution?

7-8/10

How are customer service and technical support?

7-8/10

Which solution did I use previously and why did I switch?

We had the previous version, and since our service was growing, we needed an extra. So we got this one.

How was the initial setup?

It was straightforward.

What about the implementation team?

We did it in-house.

What was our ROI?

The ROI is basically just the fact that it is cheaper than the price for hard drive per gigabyte, and it's easier to store and organize.

Which other solutions did I evaluate?

We also looked at options from IBM, since they have become a lot cheaper and easier to use.

What other advice do I have?

Check if you actually need a tape library this big.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an HP reseller.

it_user334893

IT Systems Administrator at a tech vendor with 10,001+ employees

Nov 10, 2015

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It's pretty stable, but when it does fail, we can quickly reset the internal database.

What is most valuable?

For us, disaster recovery is the most valuable feature.

How has it helped my organization?

We do not use the product within our own organization’s backup solution.

What needs improvement?

The Disk Agent feature is pretty basic, for instance, with the included wildcards.

For how long have I used the solution?

I've used it for more than five years.

What was my experience with deployment of the solution?

Upgrades can lead to issues with the internal database.

What do I think about the stability of the solution?

Data Protector is pretty stable, but when it does fail, we can quickly reset the internal database.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I haven't contacted customer service.

Technical Support:

High. The last upgrade caused issues, but due to their support, we didn't need to roll back.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's straightforward.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

It wasn't chosen, but mandatory for the specific customer.

What other advice do I have?

Look to other products before buying, if you require complex backup solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user620592

Technical Consultant at a tech services company with 1,001-5,000 employees

Mar 12, 2017

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Integrates into a virtualized environment. Solutions to issues are not included in new patches or versions.

What is most valuable?

It is more user-friendly. It integrates into a virtualized environment very easily.

How has it helped my organization?

The major issue we are facing in this product is Sybase database integration. We had resolved this somehow with the help of HPE by making changes in some Perl file.

However, it was not included in the next patch release. In the next upgrade to Version 9.0, it was not included either.

Every update or upgrade removes the changes in all the program files and the integration is stopped.

What needs improvement?

Old bugs or old issues should be implemented in the new releases if they are discussed with the technical team.

For how long have I used the solution?

I have been using this solution for approximately three years, starting with HPE Data Protector, Version 8.0, and upgrading to Version 9.0.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

Using technical support was a good experience. However, they were asking for more information before providing any support.

Which solution did I use previously and why did I switch?

I was using a different solution previously and switched because I went to a new company and a new environment.

Which other solutions did I evaluate?

Product, support, and implementation costs matter.

What other advice do I have?

Definitely use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user325044

Head of IT at a engineering company

Oct 19, 2015

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The initial setup wasn’t that complex because it recognized all the tapes automatically, but troubleshooting is one of the most difficult parts in this product.

Valuable Features

For us there are no features which we could call the most valuable. I think all components fulfill their jobs, but not one more than another.

Improvements to My Organization

I think this product doesn’t improve any processes or functions in our company.

Room for Improvement

We think troubleshooting is one of the most difficult parts in this product. It is hard to find any signs for job errors and why a job did not run successfully.

Use of Solution

We've used the Data Protector solution for more than ten years now.

Deployment Issues

At the moment, we are updating to v9 together with an HP consultant, so hopefully he can help us with our issues.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

9/10.

Technical Support:

9/10 - we have not had any bad experiences with support.

Initial Setup

The initial setup wasn’t that complex, because Data Protector recognized all the tapes automatically, and we could adapt some settings.

Implementation Team

We did it in-house with support from a consultant.

Other Advice

Have a consultant available in case there are any issues.