Trend Micro Smart Protection Reviews

The solution can be used for servers or the client's systems for endpoint protection and DLP.

The most useful feature is endpoint security.

I have been using Trend Micro Smart Protection for approximately three years.

The stability and performance of the solution are good.

The solution is scalable, it is suited for medium to large businesses.

The support of the solution is very good.

I have used other solutions, such as Kaspersky.

The installation process is simple. If there are any critical issues, it will take four to five hours. Otherwise, a maximum of one or two hours.

There are regular updates or patching needed for maintenance.

The solution is a little expensive. However, they can reduce the price for competition. There are different licensing models.

I recommend this solution because the support is the best.

I rate Trend Micro Smart Protection a ten out of ten.

We primarily use the solution for endpoint protection including antivirus and malware protection. We also use it for mail scanning and as a proxy for web protection. The most important cases are those, but we also use it for mobile device management, etc.

The solution offers a lot of plugins or options. The endpoint protection for mail protection and also website scanning is also very good. 

We are very happy with the mail scanning, as well as the anti-spam and antivirus scanning of incoming mail. 

We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware. 

The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better.

The solution should improve its mobile management solution.

Instability is very, very rare. It's quite stable. We are very happy about that. It doesn't have many bugs. 

In some cases, stability depends on the version of Windows we are using. However, they update the solution quite often and we are very, very pleased with that.

We are not a big company, so we can't speak to enterprise-level scaling. We did acquire additional licenses and that wasn't a problem. We just installed a new license key and increased the number of licenses needed to support, and for us, for our company size, it's seamless.

If we have some questions or issues, we have support contracts with external partners, but we don't use them that much.

We don't contact technical support often, but we have contacted them in the past. We had a small issue once and they were quite quick to respond and offered us a ready-made solution. It was a great experience.

We've had some side solutions in the past, but in this company, we are mostly using this product. We don't mix much with other solutions.

The initial setup is quite straightforward. It's not really complex, though it depends on the tool you use. The solution guides you quite well while installing it and the manuals are comprehensive. 

In terms of deployment, we didn't deploy the entire suite at once but in phases. It was quick, however, as we are not a big organization. For us, it was straightforward and we didn't have any issues.

Our company has an in-house IT team and we handled nearly everything. For a few items, we contacted our partners, but mostly we managed the implementation by ourselves.

We pay about 6,000 Euros per year for an annual license. We don't pay for any extra services or add-ons above that.

We are constantly looking at other possible solutions, but for now, with the options that this solution offers, and the competitive pricing, we are satisfied.

We've been using the solution for about ten years, although it was under a different name originally. We mostly use the on-premises deployment model but do have a few cloud deployments as well.

I'd advise others to try it. There are trial versions you can try if you are curious. We tested it and we were able to check for ourselves if it suited our needs. There are a lot of solutions, and quite a lot of options and for us, but this one is the perfect one for us.

I'd rate the solution nine out of ten.

We primarily use the solution for web filtering. It's useful for protecting personal information.

The stability is good and I like the level of performance I can get. It's not picking up a lot of the sources from the PC which makes it very light. It's policy-based, therefore, users have a different level of access to the internet and to the file servers.

The solution has many good features.

We don't have an issue with the level of security on offer. 

The web filtering could be improved. 

We just started using the solution a few months ago. It hasn't been that long just yet.

The solution is stable and the product isn't too heavy, which makes the performance good. It doesn't slow down machines. It doesn't crash or freeze either. 

We have about 250 users on the solution. That includes remote workers as well.

I'm not sure if there are plans at this point to go and expand the solution or not.

While I'm not sure how the initial setup goes, I can say that for the end customer it is only a script, so it's less than a second to deploy. It's auto-pushed by the ADs, Active Directories.

We have three engineers that can handle deployment and maintenance tasks. 

We have a license that is paid and renewed yearly.

We're customers and end-users.

We're using the latest version of the solution. However, I do not know the version number off-hand. 

I'd rate the solution at an eight out of ten due to the fact that I don't really like the web filtering.

I'd recommend the solution to other users.

The primary use case of this solution is for antivirus protection, ransomware, and trojan horse protection.

What I like the most is the customer pricing because it's a great value.

We are currently using Trend Micro for protection, but they have another product called Apex One that we would like to use instead. 

Apex One includes artificial intelligence and is offered as an upgrade.

Trend Micro is signature-based, and with Apex One, because of the Artificial Intelligence, you don't have to use the signature file.

In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features.

I have been using this solution for three years.

We have a had a few glitches but every program experiences the same thing, so it was not a problem.

We have 300 users.

We have not contacted technical support, but we do have local support available.

Previously, we were using CrowdStrike and Carbon Black. In the last ten years, we have used three or four different brands and we feel that sometimes it is good to change.

The initial setup is straightforward.

Most were deployed automatically, but there were a few colleagues that were working on site offices in other cities which required it to be done manually.

This solution provides good value for the price.

I would recommend this solution.

I would rate this solution an eight out of ten.

We are a solution provider and we are pitching this product to our enterprise clients. These include organizations in the financial and banking sector, as well as other industries. We are focusing on endpoint protection.

It sure did. We see major improvement in terms of slowness of machines / computers and blocking more ransomware than any others i have seen.

Trend Micro has several features that help to distinguish it from other vendors, especially Kaspersky. These include:

• There is a choice of deployment between cloud-based and on-premises.
• Endpoint protection includes DLP capabilities.
• The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions. It helps to thwart ransomware attacks.

This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it.

It would be helpful to have vulnerability scanning and patching built-in. It is available as a separate product and including it would be a good selling point. However, if it is very heavy when running on the end-users computers then it is going to backfire.

I started working with Trend Micro Smart Protection three or four months ago.

This is not a new product and it is very stable, although one of our engineers found a bug, which was reported to Trend Micro.

This is a scalable solution. There are some enterprise-level clients with 6,000 or 8,000 licenses. In my experience, I have not seen any endpoint products that are not scalable. 

We have approximately 140 clients who are using Trend Micro products. These are products with a security purpose that is very specific and I am not sure how many are using the Smart Protection Complete solution.

I have not personally contacted technical support.

Prior to this, I was very committed to Kaspersky. In the past ten years, 70% of the endpoint protection market has been captured by Kaspersky. Before that, it was Symantec. I also have experience with solutions from Bitdefender, McAfee, and Sophos.

I think that Trend Micro is already quite strong against Symantec and Sophos. With respect to Kaspersky, they do not have and endpoint DLP solution, it does not have a choice of deployment model, and the sandboxing is not as proactive. That said, I feel that Kaspersky is the biggest competitor. It is a more mature product in Pakistan and I have different clients who are using each of these solutions. Overall, they are not much different in terms of features.

The initial setup is very straightforward. 

It takes a much shorter time to deploy compared to any other product that I have worked with. As an example, I have one client who purchased 150 licenses. The choice was made to deploy it to the cloud. From start to finish, with the configuration and fine-tuning, it took between four and five hours.

I would estimate that the deployment takes between 30 and 40 minutes unless you face some kind of unprecedented difficulty in your network that is not related to the endpoint. The length of time also varies depending on how big the network is and how ideal the situation is. Sometimes, for example, you need end-users to turn off their computers.

Well since we are the vendors and implemented and deployed on client side many times, i would say you definitely required highest level of expertise.

In a longer term, you definitely get your money worth spending on Trend Micro product.

Licensing module is more or less as any other AV. However, they are on little expensive side compare to other products but i believe it is worth it because of the features and quality of the product.

Yes, i have evaluated kaspersky, Symantec and bit defender.

There was a big gap in the availability of this product in Pakistan from 2009 to 2017. There was simply no presence of Trend Micro. In 2017, they hired people and they started a local distributor that included a technical team. With the backend support here, it has strengthened the market.

When we demonstrate this solution to potential clients, we conduct the demo on the cloud. However, we leave the option to them whether they want an on-premises or cloud-based deployment. Organizations and banks in the financial sector in Pakistan generally do not use cloud-based solutions at this time.

That said, my advice for anybody who is implementing this solution is to use a cloud-based deployment. It is much easier to administer because you have access to the dashboard from anywhere at any time. Also, if it happens that they do require technical support then it is easier to give access to the vendor's support team. Otherwise, it will take longer to resolve the issue.

Nothing is perfect and there is always room for improvement.

I would rate this solution an eight out of ten.

We primarily use the solution due to a recommendation from our partner.

The solution is able to detect custom viruses that have been targeted at us.

The solution integrates well with other Trend Micro products.

The solution's interface is good.

There is very good computer visibility and machine control.

The reporting features are very good.

The integration of packet data is very fast.

The price of the solution could be improved. For us, this is the most important aspect that could be better. If they could improve their pricing strategy, it would impress us.

The threat response could be a bit better.

I believe I've been using the solution for around five years now.

The solution is stable. We haven't experienced any issues with the stability at all. There haven't been any bugs or glitches. There haven't been any crashes either.

Although someone on our team may have called technical support, I personally have not. I can't speak to any direct experience with them.

For many years, we used Symantec. We were not satisfied with it, so we decided to switch.

The initial setup is easy. We found it straightforward.

The solution was deployed for our company, for the whole infrastructure.

It might have taken us up to a week to deploy it.

I handled the implementation myself.

We have about 3,000 people in our company, and of that, about 2,800 are on the solution.

I'd rate the solution ten out of ten.

Right now, we anticipate the solution will work well with different vendors. However, this is still a big question for us, as our infrastructure is Cisco, and they provide us with integrations for visibility, connector response threads, etc. At this point, we're considering switching entirely over from Trend Micro to Cisco because we have so much on Cisco already. Our management will ultimately decide on the direction the company decides to go.

I am using Trend Micro Smart Protection for my endpoints.

The most valuable feature of Trend Micro Smart Protection is automatic scanning.

Trend Micro Smart Protection could improve automatic scanning because sometimes it pops up when I am doing my work. It would be helpful to have a feature to have it only automatically scan when the system is on standby mode. I would be able to be more efficient with my work. Additionally, security could improve.

I have been using Trend Micro Smart Protection for over three years.

Trend Micro Smart Protection is a stable solution, but it could improve a bit.

The scalability of Trend Micro Smart Protection is good.

We have approximately 40 to 50 people using the solution in my organization.

I have not used the support from Trend Micro Smart Protection.

My IT team did the implementation of Trend Micro Smart Protection.

The price of Trend Micro Smart Protection is reasonable.

I rate Trend Micro Smart Protection a seven out of ten.

It is an endpoint protection solution. It is now being phased out for Cloud One, but it is still being used by customers.

It is their most comprehensive endpoint protection solution. It includes DLP and Office 365. It also includes device control and the rest of the little bells and whistles that the traditional AV vendors have.

I'm expecting Smart Protection to be phased out, and for them to only use their cloud-enabled EDR. I expect it to become end-of-life in the next three years and then just the EDR will be available.

It is onsite. It does have its challenges in terms of scalability.

We have been providing this solution for a few years.

It is stable.

It is fairly scalable, but it is onsite. So, it does have its challenges in scalability. It is not like a cloud-native type of thing that you can just ramp up.

Its user count is quite big. I've got about 10 customers.

Their technical support is good. I would rate them a seven out of 10.

Neutral

The installation is fairly straightforward, but it also depends on how deep you want to go. If you want to do encryption of all the endpoints with it, then it becomes a bit more challenging because encryption on an endpoint is a challenge in itself. It's time-consuming, and it needs certain things to be done in the BIOS and so forth before the encryption works perfectly. Usually, it takes about half an hour per endpoint, and that includes troubleshooting the anomalies. 

In terms of the people required for its implementation, it depends on how quickly you want to do it. It takes about half an hour per installation. What we usually do is that we've got a team of people who sit and do the installation and configuration. So, the initial installation and configuration take a bit of time, but after that, running it isn't time-consuming.

There is an annual subscription license on it. In the next release, there might be monthly payment options. So, people might be able to get it through AWS in the future, but right now for on-prem, it is annual.

I would recommend it for people with budget constraints and smaller companies. I would not recommend it for what we consider as enterprise companies here in South Africa.

It is a good product. As compared to other endpoint protection products, I would rate it a six out of 10.