Zapier Reviews

The ability to link Google Sheets to Salesforce is the most valuable feature.

Zapier allows us to accurately connect RingCentral to Salesforce, allowing us to get accurate counts of sales rep call totals.

Sometimes, it is hard to work with leads and some custom objects through Zapier.

I have been using Zapier for one year.

We have not had stability issues so far.

We have not had scalability issues.

Technical support is very bad. But, thankfully, not needed often.

No previous automated solution was available.

It was a very difficult setup, and the company does not help. You have to figure it out by yourself through trial and error.

It is expensive, but worth it if you use multiple online platforms.

We did not evaluate alternatives.

It requires substantially experienced, in-house data operations staff for management of Zapier.com.

Its integrating feature, especially Facebook Lead Ad Forms to Gmail integration, is the most valuable feature of this product.

This product has made our daily reporting task simpler, by automating and integrating different apps. Now we can automate our campaign leads directly to our clients' Gmail accounts.

• The Google Analytics integrations (especially the Facebook Lead Forms to Google Analytics)
• HubSpot, that leads to Android phone integration

I have been using this product since December, 2017.

I haven't encountered any stability issues.

I haven't encountered any scalability issues.

The technical support is good. They respond to our doubts and queries, without any delay, through the registered Gmail ID.

I have tried a few solutions for automation, but they didn't support all the apps nor fully serve my purpose. Those are the reasons why I switched.

The initial process is quite straightforward.

Use the free work plan, then you can upgrade to the higher plans. Considering its use, the pricing is pretty good.

I tried the free version of HubSpot before this.

Just try integrating a few basic apps with the free plan or maybe with the $20 work plan. After you get the basics, which are quite easy to learn, you can try the higher plans and more complex integrations.

Automatic connections between CRM and the email system is the most valuable feature.

I had to disconnect it, because it was not working right. Our CRM system is not well-known, so I think that was part of the problem.

Customer service could be better. When I asked questions about how to connect it again, I was told it could not be done. I know that is not correct, because Zapier does have connections with our email system.

I have used this solution for a few months and then I disconnected it.

The technical support is low.

The setup was only complex because I had to use WebHook.

We did not look at other solutions.

I am sure it is a great product, if you have someone who understands your email system to advise you accordingly.

We use this solution to integrate different third-party software. We use it with service management software such as Zendesk, Freshworks and Jira. When events take place in that software, we use Zapier to pick up that event and perform specific actions. It is used to integrate a number of different solutions. 

The most valuable aspect of this solution is that it is very intuitive and has a very flat learning curve.

Some recent changes to the solution have made it bulky and not as intuitive to use as it previously was. 

This is a scalable solution. 

We have not needed any major technical support.

This solution is very easy to start using.

There are three variations of pricing. We use the middle one.

I would recommend Zapier to anybody that is trying to do a similar kind of integration or who has a similar kind of business use case.

I would rate this solution an eight out of ten. 

We integrate with Zapier, allowing our users to use their services. So, it's important that I am up-to-date on how we can use Zapier to integrate with other platforms.

We integrate with Zapier, thus allowing our users to use their services.

On a personal level, I used Zapier to automate otherwise tedious and manual tasks. For example, my team maintains the Help Center and we collect feedback on how the content could be improved. One way is that whenever someone wants to suggest an improvement, they can do it by answering a few questions in a Typeform. When they submit the Typeform, a Trello card is generated via a Zap that I have set up, so it is added to our backlog.

I have used this solution for two years.

There were no stability issues.

There were no scalability issues.

The technical support team is very helpful.

The setup is not the easiest thing but absolutely learnable. They have improved the UX a lot in the past two years, i.e., ever since I started using Zapier.

If they get stuck, they should check out the help documentation for answers.

The webhooks allow me to create my own integrations.

It allowed us to create integrations between our own proprietary operations tool, and a variety of other tools like Salesforce, Slack, and HubSpot. Zapier, combined with MailParser, is an essential element of our back-end operations. It allows us to maintain dynamic datasets about customers and sales without a ton of overhead.

We have been using this solution for three years.

There were not stability issues.

There were not scalability issues. This tool is what allows our company to scale.

I've never contacted their support, so I can't say, but their support documentation is always helpful.

I'm not aware of others who can do what Zapier does.

It is a bit complex to learn how webhooks work and how to leverage them. The initial learning curve can be steep, particularly for non-technical people. Once you've learned it, it's quite simple/straightforward. The tool makes it as simple as possible.

We did not evaluate other options.

Be patient and really think about which actions you want automated before you set anything up. Planning and labeling are key to staying organized.

The Zendesk, MailChimp, and Formstack integrations are valuable.

It allowed us to bridge marketing tools and support tools for transparency and better process management.

The visual display of connections, say, in a process map; not really high priority, more of a nice to have.

I have used Zapier for four years.

We did have stability issues, at one point every week. This was 3 years ago.

We have not had scalability problems.

Technical support is fantastic; top notch. One of the co-founders took time to look into one of our problems.

Setup is fairly straightforward. It is a pretty intuitive UX.

We didn’t evaluate alternative solutions.

Create a QA environment and play with the triggers to your heart’s content. Intentionally try to break the zaps.

Webhooks and multi-step zaps are the most valuable features. We can use custom code (JavaScript and Python) to build custom features into the platform.

For example, in Pipedrive, you do not get a notification when a deal is added via a web form. With Zapier, you can do that. (This feature is being implemented in Pipedrive in the near future, but right now Zapier has a good workaround.)

Right now, Zaps only run once. Also, you cannot do automations in bulk.

I have used Zapier for about two years.

We only had a a stability issue once where Zapier had downtime. Other than that, it’s been working fine.

Zapier is good for small businesses, but it’s not reliable enough for large enterprise businesses where you need to automate business critical services.

It’s good for simple stuff, such as when a deal gets to a specific stage. It automatically adds a new activity. Notifications sync with different cloud services.

I would give technical support a rating of 10/10.

Zapier was my first trigger-based automation platform.

The first time setup was a little bit confusing. However, I was able to get the hang of it within a couple of days of experimenting.

It’s a cheap option if you want to automate more than three or four automation flows. However, it is expensive if you simply want to automatically get notifications from your service.

There were no other options that I knew of at the time. Now there are good alternatives, such as Automate.io, APIANT, and Flow XO.

Check out Zapier apps. It gives you many more options to play around with in Zapier.