Zapier Reviews

We primarily use the solution for a Google Sheets integration.

Its integration capabilities and the kind of automation it provides to the user are fantastic. It has integration with lots and lots of tools. 

The solution is very stable.

Scalability is achievable. 

The solution is a SaaS and does not require a complex setup.

The pricing of the solution is quite expensive. 

I've been using the solution since I've been in this company - for maybe two years. It's my understanding we were using it before 2016.

The stability is great. There are no bugs or glitches. it's reliable. It doesn't crash or freeze. 

The solution scales well. A company can expand it if it needs to. 

Since you can integrate most of your tasks, the scalability is there. You don't have to manually do it yourself. Zapier does it for you. There are immense possibilities to scale your business through Zapier.

In our organization, maybe around six to seven people have access to this product.

We might increase usage, although right now, that is not the plan. 

I cannot say whether we have contacted technical support or not. So far, we haven't been in any situations where we feel difficulties or complexities. While we might have contacted them as an organization, I personally have never needed to. Therefore I can't speak to how helpful or responsive they are. 

Before Zapier I don't know if we uses a different cloud data integration solution or not.

It's a SaaS product. We don't have to install it on any device.

There is no technical team needed for the installation as there is no such installation required.

The cost of the solution is high. It's a bit costly as compared to Tableau or other solutions that are available in the market.

I've seen situations where there are individual users and they prefer to keep it on a monthly basis, however, our organization uses it under a yearly subscription. Companies, based upon the users, can increase or decrease the users as per their requirements.

There's a tool called Tableau that is similar.

I would highly recommend Zapier to people - especially if they want to scale their business or they want to automate most of their tasks. Zapier is highly recommendable.

I'd rate them at a nine out of ten overall. 

• Ability to easily connect almost any API to another API. We can get synergy that wasn't available before.
• Ability to use logical functions and multi-step algorithms for these connections, thus we can avoid triggering certain processes or workflows when we don't want to.
• Customize the web-hook handler which allows us to easily connect our internal applications with all the third-party tools that we use for our business

Improved communication and efficiency through interconnection of instant messaging, email, CRM, ERP and ticket management systems is the main output of using Zapier at Glispa.

Glispa doubled its number of employees last year and this brought a challenge of scaled communication. It was easy to be on the same page when you work in one comparatively small team, but when you have two hundred people with different goals it is hard to be aligned and deliver the best for our clients. However, there are tools which can help teams to be on the same page such email, instant messaging services or CRM tools. The drawback of all these systems is that they are usually independent and updates in one of them will not be seen in another.

With Zapier we tried to connect them and it worked out really well. One of the basic examples can be automation that we use to onboard our customers and handover from sales to account management team. When a sales manager moves his or her deal to the "setup" stage in CRM system with Zapier we send notification to responsible account managers on Slack. If certain crucial information was omitted in a deal, another Zapier automation will send a pre-filled Google form to the sales manager with a request to fill the gaps. When it is done, the account manager gets a nice and shiny handover form and is able to act in a timely manner. Moreover, a respective account is automatically created for the new customer in our ERP system, thus saving the account manager's time.

What I miss the most is the ability to share my Zaps with my teammates. If/Then/Else branching for multistep Zaps is the closest next thing. So far, you only have the filtering function "If criteria are met then continue, else stop the workflow", but I do want to define what should be done if criteria are not met.

Also I want to know a little bit more about my Zaps. Now I can see the history of the executed Zaps and see its status (If it is on or off). But I would like to know when it was last updated, if it has any tags (such as "beta" or "do not touch") and also get a quick summary re its performance for the last 7d (number of times it was executed, how many times it was successful).

We have used this solution for two years.  

Yes, I personally used for my private automations. I also had some experience with IFTT, but the latter looks significantly weaker in terms of functionality and usability. I also know of an open source project called "Node Red". It looks promising and can give additional flexibility and reliability. However, it requires programming skills.

We did it on our own. I guess vendor's assistance is unnecessary.

We define value by comparing the amount of time that we could have spent developing integrations on our own with the price of Zapier's licence. In casual cases, we saves the time of one full-time developer. It makes total sense to use the paid version of the Zapier. But when it comes to automation of actions that happen more than 5000 times a day, it makes more sense to invest time and money into one's own solution.

If you want to save money on developer efforts and get quick automation, Zapier is the tool. And if your Zap runs more than 1000 times a day, it shows you where development efforts are actually required.

I especially use the connection with Salesforce to integrate events from other platforms, such as Acuity Scheduling. Connections are made without code, only by field mapping.

Thanks to Zapier, I was able to integrate all the appointments into the Salesforce calendar. Thus, users have a complete 360° view and have only one application to consult.

I think the history of "zaps" could be improved. Zapier is not practical to produce indicators.

I have used Zapier for nine months.

Zapier is very stable.

I have not had any scalability issues.

Zapier is easy to set up and I haven't encountered any problem. So I never had to contact the technical support.

I didn't have a previous solution.

The initial setup is easy. A “zap" starts with a trigger, then an optional filter, and actions that are offered. You just have to select.

The price of the license is very interesting below 50000 zaps per month. Then, the price increases quickly.

I compared Zapier with another platform that was much more complex to use and required code. That's why I tried and kept Zapier.

I advise to try Zapier on a test case. The implementation is very fast and cheap. Then you can decide to keep it with this feedback.

• Requeue
• Collaborative functionality
• Wordpress integration

The time saved on messaging frequency and scheduling.

Some colleagues don’t find the chat/email channels that intuitive. I would really like a Slack integration for this. I would also like to know:

• Comparative visibility of other times
• Retrospective reports on best time vs. worst time
• Percentage of max reach CS achieved for us on messaging on the requeue. In this way, the algorithm can be ‘proven and trusted’ more.

I have used Zapier for two years at two employers.

We have not had stability problems.

We have not had scalability problems.

I would give technical support a rating of 9/10.

We used to use Hootsuite where impressed CS had wider integrations than just social networks. So the blog plugin, for example, was convincing enough to justify the cost.

The calendar gives the department greater visibility on its output. Drag-and-drop scheduling was also attractive

The setup was not complex.

It is not cheap and there are other similar offerings (Nelio), but requeue is a time saver.

Although, as above, it would be nice to see an efficiency report on how well the algorithm did for us. Maybe even a prediction when we set up a fixed time for a post. CS advises us to put it later/earlier and how many more views we could get.

We didn’t look at other alternatives.

It’s not totally "set and forget". Don’t spend your saved time watching the dashboard, but it will save you time.

The connection between Facebook lead forms and MailChimp integrations is the most valuable feature.

Furthermore, we started using the integration for Google spreadsheets. It is real handy!

For instance, using a lead campaign for our clients, we gather data, send it to MailChimp to use it in mail-automation campaigns, and also send it to a Google spreadsheet.  The sales team can then follow up on the leads.

Besides this, we send out an email to the people whom it concerns that there is a new lead that requires action on their part.

We can set up marketing automation processes for our clients in a much faster way. Our marketing personnel can do it. We don't need programmers to build complex code.

Some apps are not available yet. For instance, a connection with Joomla! would be great. In general, all the most-used apps are available, but I bumped into Joomla! with a client.  We would like to import new subscribers on the Joomla! website automatically into MailChimp. I requested this connection.

I’ve used Zapier for about six months.

We have not had stability issues.

We have not had scalability issues.

The initial setup was straightforward. We didn't need any assistance from Zapier.

Think your Zaps through to make sure you don't use more Zaps than you need.

We did not evaluate any other options.

Just start!

The most valuable aspect of this product is its great number of integrations between the systems.

Most of the time, if we want to implement a new system, we can find it associated with Zapier.

Zapier has automated so many of our back-end systems, saving us hours each day in reconciliation and data flow.

I would love to see the availability of logic into Zaps; not just a simple "if-then" but closer to the Excel-type logic.

We have utilized Zapier for eight months.

We did see a few issues over a period of time with the Amazon failure where Zaps didn't fire, but that may have been on the trigger side of each event.

In terms of scalability, we have found that we need to create multiple redundant Zaps in order to compensate for logic.

Technical support is very helpful. However, I wish there was a chat window available, as well as some examples of how to script/develop our own Zaps.

Our previous solution was incredibly manual.

The initial setup was very straightforward. The UI is incredibly intuitive and helpful. The more powerful aspects of Zapier took a minute to learn, but we were able to learn how to do those on our own, without much training.

In terms of the utility offered by this product, I believe the pricing is fantastic.

We were not using any other solution previously. This product was advised to us by our Salesforce consultant.

Do it! Zapier is INCREDIBLE! It has saved us so much time.

We use Zapier to make connections between our tech tool stack. Google sheets, Hubspot, Totango, Slack, Promoter.io are some of the tools we connect.

Digging further into the tool integrations, we can use the data from one tool we use, connect it with Zaps to another tool to execute data-driven actions.

One example is the user behaviour on our SaaS-platform.

We can make segments with users that show specific behaviour on the platform. With Zapier, we can connect them to mailing tools for delivering specific, targeted content. This means no more mass mailing.

The countless integrations that Zapier makes possible are easy to set up and are valuable. As a SaaS provider, we use countless online tools for dashboards, tracking, and other metrics. Of course, those databases need to interact with each other. When there's no standard integration available, Zapier provides the answer.

In the past years, I've seen Zapier improve a lot in the user interface and in the amount of possible integrations.

I would like to have more integration with lesser known, local tools. Zapier serves all widely used global apps, but not all well-known local applications.

Not all Zaps work perfectly the first time. However, most of the time it is the third-party application that is producing the errors. Some Zaps with custom fields are not easy to integrate on the first try.

I only contacted support once, but from that experience, I can say that there was a fast analysis of the problem and a technically skilled support team.

I never tried a different solution. Zapier is the best known integrator with good pricing. It is probably the market leader in its sector. This builds a lot of trust. I see no need to look in the market to compare it with other tools.

There's no real setup involved. Only the different integrations need a setup, which is really supported and guided by Zapier. It's hard to do anything wrong.

The ROI can't be calculated.

Regarding the pricing, start with a basic plan and go forward from there.

If you don't need a lot of integration, Zapier will cost virtually nothing.

Even going to the business plan, it's pretty cheap and you'll get a lot out of it. Only upgrade when you reach your limit of Zaps.

Try the free version first, just to build and test your Zap. You have nothing to lose!

• The concept of creating business rules and workflows without the need to code
• The great number of Zaps available
• The ease of creating Zaps

Our business is an online travel agency. We have created some Zaps that automatically create Zendesk tickets when a booking is made. We also receive Pushover messages in our smartphones when a booking is made or when there are errors.

I would expect to see more Zapier-own-built apps that provide business rule capabilities. The current apps are basically acting as an interface. It would be interesting to be able to create business rules within the Zap, connecting to databases and such.

For more detail:

Zapier has a set of self-developed apps- webhooks by Zapier, Formatter by Zapier, Code by Zapier, etc. I would be interesting for me to at least to have more apps of Zapier that enable me to create more complex logic flows.

For example, let’s say I want to create a Zap where I can input some data and based on some logic and some static values, there is an output to that data.

An example of this application would be a simplified fraud prevention tool for ecommerce where there is an input of several parameters from the customer and the output is the result of the fraud scoring from 0 to 100.

There would be several steps where, based on the input parameters and several key,value dictionaries, in every step a partial score would be added so that finally there would be a final score in the output. For example, one dictionary would be country/score so that the partial score of the credit card country or the IP country would be added to the total score.

Another example would be to have a Zap to manage A/B testing. There would be again an input with the navigation parameters, and an output to send the customer to the A or B funnel. The decision would be made based on the parameters and/or adding an random factor so it would be possible to send for example 70% of the customers to A and 30% to B.

So, to achieve these two examples, I would expect to have:

- Input/output interfaces: there is already a Zap called webhooks that would do the job.

- Static values: there is a zap called storage but it would be great to have a zap that can connect to remote databases.

- Decision steps. I miss a zap to configure complex decision flows. Maybe it could be a Zap of Zaps.

- Maths. For the example of the random factor and any other math function it would be nice to have a zap that can apply math functions to the input values.

To be fair, there is a zap to do all this, “code by zapier” that gives a lot of flexibility as you can code freely whatever you need. But as I pointed out, the great of Zapier is precisely the fact that you don’t need to code to build workflows. So, if I use Zapier and I end up having to code, it loses its sense in my opinion.

I’ve been using Zapier for the last eight months.

I did not encounter any deployment issues.

I did not encounter any stability issues.

I did not encounter any scalability issues.

Technical support is very good. I got the proper answer immediately via webchat.

I did not use anything previous to this solution.

The setup was quite straightforward. I encountered some issues that were solved very quickly by customer support.

I did it in-house. In fact, I did it myself.

I think the price is interesting for startups that need to focus on their core and want to solve interface issues quickly. But the minute there are resources to cope with these interfaces, the price is too high to compete with in-house development.

As I said before, it is very interesting for quick wins with a lack of resources.