Compare MuleSoft vs Zapier

MuleSoft

Based on 146 reviews.

Zapier

Based on 40 reviews.

Latest Research

Buyer's Guide

Mule Anypoint Platform vs. Zapier

March 2024

Zapier vs. Mule Anypoint Platform

Updated: March 2024

Buyer's Guide

MuleSoft Composer vs. Zapier

March 2024

Zapier vs. MuleSoft Composer

Updated: March 2024

Buyer's Guide

Mule Anypoint Platform vs. Zapier

March 2024

Mule Anypoint Platform vs. Zapier

Updated: March 2024

Sample Customers

Mule Anypoint Platform

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

Zapier

BuzzFeed, Groupon, Spotify, Columbia University, FOX

Popular Solutions

MuleSoft Anypoint API Manager

30 reviews

Mule ESB

14 reviews

Mule Anypoint Platform

22 reviews

Zapier

14 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Educational Organization

11%

Manufacturing Company

Computer Software Company

20%

Comms Service Provider

11%

University

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmitKanodia
Cloud & Integration CoE Head at Capgemini
Our primary use case is API connectivity when integrating different systems or applications with the help of the API....
Read full review of MuleSoft Anypoint API Manager »
Prince Barai
Back End Developer at Agnos Inc.
We use the solution to fetch large amounts of data that our clients have stored. We use it for migration.
Read full review of MuleSoft Composer »
Santosh Solapurkar
Manager at Deloitte
We use Mule ESB for integrating with third-party vendors. Mule ESB bridge between internal systems and third-party...
Read full review of Mule ESB »
Aditi Bhardwaj
Senior Data Scientist at Peristent Systems

Read full review of Dataloader.io »
Vijay Subramanyam
Delivery Head at Cblsolutions
So what we are trying to do is help a customer create a platform where they can integrate multiple business...
Read full review of Mule Anypoint Platform »

Review 1 of 5

Dimitris Goudis
Airtable developer - Tableau analyst at Freelance
I use Zapier for my customers, especially those who have already started using Zapier to create automation between...
Read full review of Zapier »

Review 1 of 1

Customer Service

Onkar Pathre
Cloud Solution Architect at Accenture
Technical support is good. I was already working in Mulesoft, so I didn't require any technical help.
Read full review of MuleSoft Anypoint API Manager »
Joe-Lam
Associate Business Development Director at PCCW
The support is satisfactory.
Read full review of MuleSoft Anypoint API Manager »
Chandra Manohar
CTO and Head of Strategy, Technology & Innovation at Cashapona
Mule's technical support is good. I rate the technical support between eight and nine out of ten.
Read full review of Mule Anypoint Platform »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
I think that technical support is good. They are coming out with a community edition as well as an enterprise...
Read full review of MuleSoft Anypoint API Manager »
Saranjit Charoenmuang
Technology Advisory, Integration Practice Leader at Slalom Consulting
Technical support comes with the subscription plan.
Read full review of Mule ESB »
DipanjanNandi
Technology Specialist at a tech services company
From a technical support perspective, we mainly deal with product-related issues. We used to go back to MuleSoft and...
Read full review of Anypoint MQ »
Anonymous User
Co Founder & Principal Architect at a tech vendor
Technical support has been excellent. They are very helpful through their customer support tool and/or through their...
Read full review of Mule ESB »
Anonymous User
Head of SOA Center of Excellence at a computer software company
I rate the technical support an eight or nine out of ten.
Read full review of Mule Anypoint Platform »
Anonymous User
IT Project & Demand Manager at a insurance company
Customer Service: Good level, they respond quickly and escalate as well if needed. Technical Support: Technical...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Vice President at a philanthropy
It was okay. There is room for improvement. I had some tickets that were taking a long time to be resolved, and I had...
Read full review of Mule ESB »
Anonymous User
Executive Director Finance & Strategy at a consultancy
We've contacted technical support and they are very helpful and responsive. They're good. I'm satisfied with the...
Read full review of MuleSoft Anypoint API Manager »
Uma Sridhara
Senior Manager at Accenture
Depending on the subscription and severity of the case, technical support prioritizes the support cases. I would rate...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
CEO & Co-Founder at a computer retailer
I have never been in contact with technical support. It is not often that something goes wrong.
Read full review of MuleSoft Anypoint API Manager »
Safouen Chibani
Developer JAVA/JEE, Mule ESB at a computer software company
We have used technical support for some issues that we could not figure out by ourselves. They are fast and don't...
Read full review of Mule ESB »
Anonymous User
Solution Architect at a tech services company
I didn't contact them. My current role does not allow me to directly contact technical support.
Read full review of Mule Anypoint Platform »
Anonymous User
Enterprise Integration Consultant at a computer software company
I haven't contacted technical support but I have been in touch with some of its engineers and they were a pleasure to...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Principal Consultant at a tech services company
Technical support for this product is excellent. The resources are out there.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Director and Solution Architect at a tech services company
Unfortunately the documentation is not great. The community provides support but that's a last resort solution.
Read full review of Anypoint MQ »
Anonymous User
Senior Architect at a tech services company
The technical support has been very good. It depends on the account we're working on, however. Good accounts get...
Read full review of Mule ESB »
Misabh Ulhaq
Software Engineer at ADM
The community forums for this solution have been very helpful. You find plenty of information there. In the past...
Read full review of Mule ESB »
Anonymous User
Chief Digital Transformation Officer at a consumer goods company
Technical support has been okay. There's room for a bit of improvement. They could be more standardized. The level of...
Read full review of Mule Anypoint Platform »
Anonymous User
Lead Architect at a financial services firm
I have been in touch with technical support.
Read full review of MuleSoft Anypoint API Manager »
Gautam-Sharma
Principal Consultant at a consultancy
We're not so happy with the technical support, it could definitely be improved.
Read full review of Mule Anypoint Platform »
Sreeram MC
R&DS IT EL - Digital at a healthcare company
We have a good support system with the Mule Anypoint Platform technical team. We have a dedicated support contact...
Read full review of Mule Anypoint Platform »
Anonymous User
Chief Architect at a tech vendor
We do connect with support from time to time if there are issues. The technical support is good. They do reply on...
Read full review of Mule Anypoint Platform »
Anonymous User
Senior IT Consultant at a tech services company
The technical support is OK and I've never really needed it.
Read full review of Mule ESB »
Anonymous User
Operations Manager at a computer software company
I have no experience with tech support.
Read full review of MuleSoft Anypoint API Manager »
Sedat Reyhan
Head-IT Common Tools & Integration Services at Arcelik Group
We need to provide a lot of information to get technical support, so it's not quick.
Read full review of Mule Anypoint Platform »
ANIL Khatua
Sr. Manager at Visionet Systems Inc.
The product's support is good.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Senior Software Engineer at a computer software company
Their response is based on the subscription. If you are experiencing any production-related issues, they're...
Read full review of Mule ESB »

Review 1 of 30

Kalai Periasamy
Freelancer - Workflow automation and custom product building at Self-Employed
The community was decent enough to help me with basic stuff. Anything was much more interesting. There were times...
Read full review of Zapier »
Claudio Chalom
Marketing Director at Berlitz Canada Inc.
I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and...
Read full review of Zapier »
Fabien Sarran
Founder at Leadspotion
The support from Zapier is good. Everything was always resolved but sometimes it just took a little bit longer than...
Read full review of Zapier »
Dimitris Goudis
Airtable developer - Tableau analyst at Freelance
I have contacted Zapier's technical support team only once. My experience with Zapier's technical support was very...
Read full review of Zapier »
Abdulrahman Alrasheed
CEO at a financial services firm
I have yet to contact the Zapier technical support team.
Read full review of Zapier »
Micah Oren Feldkamp
Lead Consultant for Cloud Implementations at ZeroClick.ai
Technical support is very good. Their team is made up of developers and engineers, so they almost always know just...
Read full review of Zapier »
Anonymous User
Head of Customer Relationship & Operations - Digital Division at a leisure / travel company
Technical support is very good. I got the proper answer immediately via webchat.
Read full review of Zapier »
Hannah Wright
Owner at Verve Technologies
I have spoken to thecustomer service and support team about a few technical matters. I would say their technical...
Read full review of Zapier »
Anonymous User
Salesforce Administrator / Salesforce Business Analyst at a tech vendor
I rate technical support very high.
Read full review of Zapier »
Anonymous User
Social Media Program & Live Chat Program Manager at a tech services company
Technical support is fantastic; top notch. One of the co-founders took time to look into one of our problems.
Read full review of Zapier »
Anonymous User
Founder & CEO at a tech services company
I don't think we've had any issues with technical support. The only problems that we have had were more about...
Read full review of Zapier »
Anonymous User
Senior Project Manager
Zapier is easy to set up and I haven't encountered any problem. So I never had to contact the technical support.
Read full review of Zapier »
Anonymous User
Founder & CEO at a tech services company
We have not needed any major technical support.
Read full review of Zapier »
Anonymous User
Salesforce and Database Coordinator at a real estate/law firm
Technical support is very bad. But, thankfully, not needed often.
Read full review of Zapier »
Anonymous User
Cofounder & COO at a marketing services firm
I would give technical support a rating of 10/10 for quick and helpful responses.
Read full review of Zapier »
Anonymous User
Energy Consultant / Content Marketing Specialist at a recruiting/HR firm
The technical support is low.
Read full review of Zapier »
Anonymous User
Project Consultant/Project Manager at a tech vendor
I have used their support for many projects. I would give them a rating of 5/10. It was average. Like I said, without...
Read full review of Zapier »
Anonymous User
Sr Customer Solutions Expert at a tech vendor
I would give technical support a rating of 10/10.
Read full review of Zapier »
Nathan Sterner
Growth & Marketing Manager at a transportation company
I rate support very high; excellent customer support.
Read full review of Zapier »
Anonymous User
Technical Marketing Manager at a tech vendor
I only contacted support once, but from that experience, I can say that there was a fast analysis of the problem and...
Read full review of Zapier »
Anonymous User
Partnerships and Tech Marketing Manager at a tech services company
I would give technical support a rating of 9/10.
Read full review of Zapier »
Anonymous User
Technical Content Writer at a computer software company
I cannot say whether we have contacted technical support or not. So far, we haven't been in any situations where we...
Read full review of Zapier »
Anonymous User
Digital Marketing Specialist at a tech services company
The technical support is good. They respond to our doubts and queries, without any delay, through the registered...
Read full review of Zapier »
Anonymous User
Manager, Marketplace Success at a recruiting/HR firm
I've never contacted their support, so I can't say, but their support documentation is always helpful.
Read full review of Zapier »
Anonymous User
Digital Marketer at a tech services company
I haven’t had the need to contact support, as the use of Zapier has been straightforward.
Read full review of Zapier »
Anonymous User
Chief Data Officer at a tech vendor
Technical support is very helpful. However, I wish there was a chat window available, as well as some examples of how...
Read full review of Zapier »
Anonymous User
Customer Education Manager at a tech vendor
The technical support team is very helpful.
Read full review of Zapier »
Anonymous User
Co-Founder - CTO & Customer Success at a tech vendor
I would give technical support a rating of 10/10. They are always relevant and highly efficient.
Read full review of Zapier »
Anonymous User
Senior System Executive at a tech services company
We have not contacted the technical team yet.
Read full review of Zapier »
Anonymous User
Developer
Support is very good. It was critical in helping us set up quickly and find faults when we had multiple accounts...
Read full review of Zapier »

Review 1 of 30

Technical Support

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