Mule ESB Review

Integrates well with Salesforce, but needs support for more datatypes and file formats

What is our primary use case?

We use Salesforce to store the most valuable information in our system. We have many clients that request this data, and we send it to them using the Mule ESB solution.

What is most valuable?

The most valuable feature is the Salesforce integration.

The drag and drop feature makes it very easy for transformation, and to use the Anypoint platform.

It is very easy to manage the flow using Anypoint.

What needs improvement?

I would like to see the transformation component improved such that they can support the integration of more datatypes. For example, in version 3.7 they do not support the Excel format, and some companies using that version cannot do transformation with Excel input. As a workaround, they have to manually write Java code to do it.

The Anypoint platform consumes a lot of memory, and it would be great for developers if it were more lightweight.

It would be great if they extended the free trial of the API designer to two months.

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

The version that I am using, 3.8, is quite stable. My understanding of version 4 is that it is not stable, yet, because it is new, and it will take some time.

What do I think about the scalability of the solution?

This solution is very scalable, and we can use it however we like. It can connect to every kind of system.

There are approximately two hundred people using the system, directly and indirectly.

How are customer service and technical support?

We have used technical support for some issues that we could not figure out by ourselves. They are fast and don't take a long time to respond.

Which solution did I use previously and why did I switch?

We started with Mule ESB.

How was the initial setup?

The Anypoint platform is based on Eclipse, so anyone who has worked in Java will find it easy.

What about the implementation team?

I performed the installation myself.

What's my experience with pricing, setup cost, and licensing?

The various features and components for this solution are no longer free.

What other advice do I have?

I will soon be migrating to version 4 of Mule ESB, although we are also interested in the WSO2 solution because it seems to be very complete.

Using Mule ESB does not require somebody to be a Java developer, although there are some Java concepts that you need to know. For example, some people use JSON, and I find that they are scared of Mule ESB because it is based on Java. But really, it isn't a problem if they don't know it.

This solution has good performance and support, but not everybody can use it because many of the features are expensive. Especially for application management, it is expensive compared to solutions such as WSO2. It is limiting for small and medium-sized companies.

I would rate this solution a seven out of ten.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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