Oracle CRM vs Oracle Fusion Service vs SAP Hybris Sales Cloud [EOL] comparison

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Oracle Logo
1,939 views|1,481 comparisons
90% willing to recommend
Oracle Logo
1,470 views|678 comparisons
90% willing to recommend
SAP Logo
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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle CRM, Oracle Fusion Service, and SAP Hybris Sales Cloud [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: April 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
  • More Oracle CRM Pricing and Cost Advice →

  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • "The tool is reasonably priced."
  • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product’s pricing is very high. I rate the pricing an eight out of ten.
    Top Answer:Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of… more »
    Top Answer:The vendor must provide a user-friendly mobile application. It must have a user-friendly interface.
    Top Answer:We use the solution to create work orders and service request updates. It is an integration between the field service… more »
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    Ranking
    7th
    out of 169 in CRM
    Views
    1,939
    Comparisons
    1,481
    Reviews
    15
    Average Words per Review
    372
    Rating
    7.7
    8th
    out of 169 in CRM
    Views
    1,470
    Comparisons
    678
    Reviews
    14
    Average Words per Review
    383
    Rating
    8.3
    Unranked
    In CRM
    Comparisons
    Also Known As
    Market2Lead
    Oracle Service Cloud, Oracle RightNow
    Hybris Sales Cloud, SAP Hybris Cloud for Sales, Hybris Cloud for Sales, SAP Digital CRM
    Learn More
    Overview

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    SAP Hybris Sales Cloud is a simple, yet powerful sales force automation solution, designed to get your team up and running in minutes. It can help your sales team close more deals by enabling them to sell more, work more efficiently, and collaborate more effectively.

    Sample Customers
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Royal Cup Coffee & Tea
    Top Industries
    REVIEWERS
    Comms Service Provider18%
    Financial Services Firm18%
    Government18%
    Manufacturing Company12%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm11%
    Government8%
    University8%
    REVIEWERS
    Marketing Services Firm13%
    Comms Service Provider13%
    Transportation Company7%
    Outsourcing Company7%
    VISITORS READING REVIEWS
    Educational Organization76%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    No Data Available
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise6%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise13%
    Large Enterprise64%
    REVIEWERS
    Small Business30%
    Midsize Enterprise17%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise77%
    Large Enterprise17%
    No Data Available
    Buyer's Guide
    CRM
    April 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
    770,292 professionals have used our research since 2012.