Oracle CRM Overview

Oracle CRM is the #3 ranked solution in our list of top CRM tools. It is most often compared to Siebel CRM: Oracle CRM vs Siebel CRM

What is Oracle CRM?

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle CRM is also known as Market2Lead.

Oracle CRM Buyer's Guide

Download the Oracle CRM Buyer's Guide including reviews and more. Updated: March 2021

Oracle CRM Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Oracle CRM Video

Pricing Advice

What users are saying about Oracle CRM pricing:
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "It is not cheap. It is more suitable for big companies."

Oracle CRM Reviews

Filter by:
Filter Reviews
Filter Unavailable
Company Size
Filter Unavailable
Job Level
Filter Unavailable
Filter Unavailable
Filter Unavailable
Order by:
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Showingreviews based on the current filters. Reset all filters
Cesar Quiroz
CIO at Grupo Kasto
Real User
Top 5Leaderboard
Jan 3, 2021
Effortless predictive analytics, stable, scalable with 24 hour support

What is our primary use case?

We use the solution to approach potential customer from the prospection to the sale.

Pros and Cons

  • "We are able to take back control of our client sales information and analyze it for the future to improve."
  • "In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

What other advice do I have?

I recommend the product, but only if you are planning to have a longterm contract. I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option. Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them…
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Real User
Feb 3, 2021
Stable, customizable, and it provides us with all of the information that we need

What is our primary use case?

I was responsible for the Oracle financial department. We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP. I was in charge of looking for the providers who were the best suited for one school. We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them. I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.

What is most valuable?

What we like is that we have all of the information that we need. It is very simple. It's quite good and it's very stable.


Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: March 2021.
465,836 professionals have used our research since 2012.
Junior Consultant at a consultancy with 11-50 employees
Nov 21, 2020
Valuable insights and dashboards, good reports, and impressive stability

What is our primary use case?

We mainly use it for the units related to marketing and lead management. We are using the latest version.

Pros and Cons

  • "Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
  • "The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

What other advice do I have?

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product. I would rate Oracle CRM a nine out of ten.