Oracle CRM Reviews

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Narayan Kapali
Consultant
Consultant Project Manager at a tech vendor
Jul 09 2017

What is most valuable?

Integration with Oracle E-Business ERP: Every installation of CRM uses some form of ERP or back office applications.... more»

How has it helped my organization?

As an implementer, I have worked to implement this application for organizations that were new to CRM as well as... more»

What needs improvement?

The application needs improvement in its usability aspects. Non-integrated applications such as Salesforce have been... more»

What's my experience with pricing, setup cost, and licensing?

* Plan ahead, i.e., at least for the next five years. * Make sure you have your internal processes worked out to... more»

Which solutions did we use previously?

I have used mainly Oracle CRM for a long time.

What other advice do I have?

* Identify one or more key ‘super users’ for leading the implementation or managing the product. These would be your... more»
Arijit Maitra
Real User
Oracle CRM, ERP, Cloud and Technology Practice Head at a tech services company with 10,001+ employees
Dec 06 2017

What is most valuable?

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust... more»

How has it helped my organization?

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market... more»

What needs improvement?

Though late entrant in the Cloud area for CRM area, Oracle introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer... more»

What's my experience with pricing, setup cost, and licensing?

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the... more»

What other advice do I have?

It is a good product with broad functions and industry-specific coverages.
Find out what your peers are saying about Oracle, Salesforce, Amdocs and others in CRM.
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Szymon Szpot
Real User
IT Service Manager - Veeva CRM Competency Centre at a pharma/biotech company with 10,001+ employees
Jul 18 2017

What is most valuable?

* Page layout * Workflows * Fields * Tabs * Web services * Audit trail * Related information * Search * Quick search... more»

How has it helped my organization?

It is relatively easy to centralize your services when using a cloud solution. Easiness of onboarding new people and... more»

What needs improvement?

Support: My Oracle Support service, enhancement, bug fix roadmap, and planning, quick and modern global cross-search is... more»

What's my experience with pricing, setup cost, and licensing?

Depending on the number of users, you can get an incredibly good offer compared to other products.

Which solutions did we use previously?

We used many local solutions. We switched in order to centralize and globalize so we could achieve better business... more»

What other advice do I have?

The product has very good quality to price, has a stable and powerful configuration, and allows your business to... more»

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What is Oracle CRM?

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Also known as
Market2Lead
Oracle CRM customers

Tªrk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

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