Oracle CRM Competitors and Alternatives

Find out what your peers are saying about Oracle CRM vs. Oracle Service Cloud and other solutions. Updated: January 2021.
455,108 professionals have used our research since 2012.

Read reviews of Oracle CRM competitors and alternatives

Cesar Quiroz
CIO at Grupo Kasto
Real User
Top 5Leaderboard
Jan 3, 2021
Effortless predictive analytics, stable, scalable with 24 hour support

What is our primary use case?

We use the solution to approach potential customer from the prospection to the sale.

Pros and Cons

  • "We are able to take back control of our client sales information and analyze it for the future to improve."
  • "In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

What other advice do I have?

I recommend the product, but only if you are planning to have a longterm contract. I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option. Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them…
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2021.
455,108 professionals have used our research since 2012.