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Clarity SM vs NetResults Tracker vs Spiceworks comparison

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Broadcom Logo

Clarity SM

Read 107 Clarity SM reviews
685 views|434 comparisons
85% willing to recommend
NetResults Logo

NetResults Tracker

66 views|50 comparisons
Spiceworks Logo

Spiceworks

Read 47 Spiceworks reviews
1,183 views|617 comparisons
86% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Clarity SM, NetResults Tracker, and Spiceworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Türker Kara
Quite good back-end architecture for end users but the API is very, very bad
Use NetResults Tracker?
Fernando Cezario
Allows for separate accounts for different enterprises, enabling efficient management of computers across various...
It helps to manage. This is how it helps: because we have a third-party IT team. For example, your enterprise data is managed by IT, and we're... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I don't see anyone other than large companies being able to afford this system."
  • "It is a bit expensive, but you definitely get what you pay for. It is worth it!"
  • "Pricing is simple, as it’s per concurrent analysts."
  • "I think pricing of this model is suitable for growing corporations."
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • "The pricing is based on a subscription model."
  • "The solution is quite reasonable compared to other solutions in the market."

    • More Clarity SM Pricing and Cost Advice →

    Information Not Available
  • "The product is free! Get it now."
  • "It's free."
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
  • "The tool is cheap."

    • More Spiceworks Pricing and Cost Advice →

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    Comparison Review
    Anonymous User
    Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
    I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want using these, but they require quite some expertise before you can use them. Then there are the ones that are not open source, the enterprise softwares and cost you some money, but on the other hand, they are extremely easy to set-up and learn. You can have them up and running in a matter of minutes. And then there are those which are completely cloud based. They can be free of cost or charge some money depending on the software. The good thing about these is that you don’t have to install any extra software, and it can be managed completely online but then again these have limited features and you cannot exploit them to the full extent as you can do with the open-source and to some extent the enterprise software, so I won’t suggest you to use these, because these are generally not the complete solutions and require other support software to achieve the same. Below I have listed the outstanding pros and cons of the various Network analyzers that you can look into Nagios Pros: Nagios offers an extensive set of collector plug-ins that allows users to gather performance and availability data from a broad range of operating systems, including  Windows and Netware Nagios… Read more →
    Questions from the Community
    What do you like most about Clarity SM?
    Top Answer:It is the most stable product in the market.
    Read all 14 answers   →
    What is your experience regarding pricing and costs for Clarity SM?
    Top Answer:The solution is quite reasonable compared to other solutions in the market.
    Read all 9 answers   →
    What needs improvement with Clarity SM?
    Top Answer:They should enhance the service desk manager's service point function to be more customizable. Presently, there are so… more »
    Read all 13 answers   →
    Ask a question

    Earn 20 points

    What do you like most about Spiceworks?
    Top Answer:The solution is easy to use and easy to manage.
    Read all 12 answers   →
    What is your experience regarding pricing and costs for Spiceworks?
    Top Answer:The tool is cheap.
    Read all 4 answers   →
    What needs improvement with Spiceworks?
    Top Answer:The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
    Read all 11 answers   →
    Ranking
    23rd
    out of 59 in Help Desk Software
    Views
    685
    Comparisons
    434
    Reviews
    3
    Average Words per Review
    326
    Rating
    7.7
    48th
    out of 59 in Help Desk Software
    Views
    66
    Comparisons
    50
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    16th
    out of 59 in Help Desk Software
    Views
    1,183
    Comparisons
    617
    Reviews
    5
    Average Words per Review
    666
    Rating
    7.2
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Learn More
    Broadcom
    NetResults
    Video Not Available
    Spiceworks
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Comprehensive case management for criminal and juvenile justice agencies.
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Healthcare Company25%
    Financial Services Firm22%
    Government7%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Manufacturing Company10%
    Real Estate/Law Firm7%
    No Data Available
    REVIEWERS
    Manufacturing Company16%
    Construction Company10%
    Educational Organization6%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm9%
    Government7%
    University6%
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise10%
    Large Enterprise62%
    No Data Available
    REVIEWERS
    Small Business50%
    Midsize Enterprise29%
    Large Enterprise21%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    Buyer's Guide
    Help Desk Software
    April 2024
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