The product must be made easier to use. The design is a bit tricky. When we log in to the Alibaba Cloud Marketplace and browse products, they look very small. The user experience must be improved. Alibaba Cloud must increase its partner network and brand awareness in our country. It will give our customers more opportunities to scale and save in the long run.

It is not robust.  

My experience with Alibaba is still growing, so I can't say specifically which area I would like to improve on.

The scalability could increase in the future. It is better for small and medium-sized organizations. 

I think that sometimes the customer service for Alibaba Cloud is inefficient because our technology, the technology that we're using, is something that we acquired from China, from the core developer for Alipay. Alipay is also the core developer for the product that we have. Sometimes it's hard to reach out to them. I think that the only thing that I can say where the solution has room for improvement in cloud technology.

Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.

I want the product to integrate a feature from AWS. When we go to AWS and navigate to the sidebar and click on the products, then their definition appears. When we click on ‘learn more’, we get a PDF.

Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations. You have minimum latency if you have a server cross-proximity with you at Office. If you have experience with Forex trading or crypto trading, they use VPN. Latency plays the biggest part. The same applies to ERP systems; if the server is close to your region, you will have minimal latency. If the server is located in China, Africa, or elsewhere, you feel high latency resulting in low performance.

My country is close to Singapore. We currently have a server from China, far away compared to Singapore. If we had a server closer to Singapore, we would experience lower latency and better overall performance.

Alibaba Cloud needs to increase availability in Thailand. 

The flexibility of the solution could be improved.

A big area for improvement in Alibaba Cloud is its support.

Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. My company uses SDK to avail and provide Alibaba Cloud services, and Alibaba needs to improve on that.

Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.

What I'd like added to Alibaba Cloud is pricing information. For example, the data isn't available if I need pricing for some SDK-based services. You can find pricing information for a particular VM configuration, but for some database services, pricing information isn't available.

The solution should have more integration. 

The solution name is not favorable in some markets and could cause us some problems gaining customers.

The solution needs to improve its graphical user interface. 

The majority of the tools and processes, in general, have a lot of room for improvement. I think, in general, things are there, but they're not good enough. Customer support could also be better. 

From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. 

They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks.

We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them.

We use Azure and Huawei as well, and, from an ease of use perspective, those two are much better. Alibaba should work to make the solution simpler like them.

The interface could be more user-friendly.

From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good.