The simple technical setup was excellent. It was speedy, convenient, and everything is working fine so far. There have been a few bugs, but that has nothing to do with the cloud. It's an interplay with the cloud and the service release. It is expected that you will have some minor hiccups when you change the infrastructure environment. We had a few issues on our side. We solved them all, but that is a part of any migration project. 

You need to make sure that you have a project manager within your organization who can anticipate any problems you might have when you change something. Then it's about how fast you can solve these things. We had a bit of a delay in the end, but it wasn't on the Software AG side. We also had some other difficulties within our organization with the active directory connection.

When deploying, future customers need to make sure they have their own dependencies under control within their company and know what is there. We were surprised by one or two issues, but we could solve them. Overall, I would say the migration was seamless.

I think the contractual issues took longer than the actual migration. That always depends on your new contracts and procurement processes. We all know that in larger companies, this can get complicated sometimes. It took quite some time, and unfortunately, it hit us during the summertime from July until September. This is a core time for us, and many people were on vacation. If it weren't for the contract issues and all the people taking off, we could've had this up and running in a few days. 

Software AG also had a few problems reaching the cloud ops team. I think that needs to be better streamlined in communicating with the customer, having better transparency about the roadmap, etc. Thankfully, we had someone working with us on the Software AG side who functioned as a project manager, which helped. Still, I think there is room for improvement in interacting with the cloud ops team.

In my role as an architect, I am not involved in operational tasks. From what I have heard, the individuals handling the migrations have generally been successful. There have been occasional challenges, and sometimes they need to provide assistance, repeat processes, or make adjustments, but this is considered a normal scenario.

The initial setup of this solution is really easy.

The initial setup on-prem required some level of expertise to set it up. 

When it comes to setting up in the cloud version, I assume it's a lot easier because there's no installation of software or setting it up. It comes in a preconfigured state where you can start using it as an end user.

The initial setup of ARIS Cloud was easy.

The solution is deployed on a hybrid cloud model.

I think it was a complex one because it's a private cloud but we just needed to do a secure connection between our system and the external cloud. 

I can't speak to the difficulty or ease of the initial setup. Mine was set up for me. So I don't know really how difficult that is.

Initial setup is rather complex. You have to find a way to isolate the complexity, and find common ground at a level where they don't need the details, and if you choose that level, then you can use this business process modeling and then later on plug in some interfaces to deal with the details and the complexities.

The initial setup of this solution was straightforward. It was a "grin filled" implementation.

The initial setup is straightforward. I would say it's one of the easiest tools to navigate. It gives a big margin of freedom. You can lose track if you don't know what you're doing. I would say the ARIS team should have an easier standard filter where people can start at a novice level of the application rather than open the whole potential at once because people can get lost. That's an aspect that needs improvement. 

It has a structured way to do the architecture and it forces you to start with the metamodel and move from there within a certain architectural design cycle. While ARIS is very simple and easy, the potential is huge and people tend to lose focus.