Auvik Network Management (ANM) Reviews

I use it on a daily basis to monitor the portion of my network that is backbone.

I have cloud access, but the collectors are on-prem.

It allows me to see a lot of problems before customers do. By the time they're calling me to say, "Hey, I've got an issue", I can usually tell them I have already seen it and I'm already working on it. There are many times that I'll get information on the screen or I'll see something change and know about an issue even before I get a ticket or a phone call. The most recent one was that I had a site go down on a weekend. Because we're a Monday-through-Friday company, I came in early on Monday morning and, by the time others showed up, I was pretty close to having everything resolved. They called me to say, "Hey, this isn't working," and I said, "Yep, I know. I've already been working on it and it will be up shortly."

It frees up some of my time for higher-value tasks. The first thing I do when I come in, every day, is pull up Auvik. In that single pane, I can see what my network status is and whether any site is down or if it's showing me there are issues. If not, then I can move on to whatever else I need to accomplish for that day.

Another benefit is that it automatically updates network topology. When I change out parts of the network or upgrade to a new device, once I've got it set up with SNMP, it automatically reconfigures what I see on the screen, including where everything is connected. I don't have to do anything to make that happen. That saves me a lot of time.

And when it comes to the backbone, it has decreased the mean time to resolution in a significant way. And because it provides automated, out-of-the-box device configuration for backups, for almost everything I have, it saves me time, a good 10 hours a month, and on the order of a couple of thousand dollars a month.

The most useful features are that it allows me to see and monitor my entire network solution in one place. I can see if everything is up or down and whether I have any issues. That single-pane aspect is helpful.

In addition, so far I have found it to be super-easy to use. Since the setup and getting everything running, it has been really easy to use. Setting up collectors for the network discovery capabilities was super-easy as well. Once we did that, it pretty much took care of itself.

And the TrafficInsights feature not only shows me network bandwidth usage without the need for expensive, in-line traffic decryption, but it gives me which device is using the most traffic. It ranks devices by which are using the most CPU, memory, storage, and it keeps those up to date, non-stop. Most of the time I just have the main window open and it literally shows me everything that's important. TrafficInsights will also show me when a certain percentage of capacity for a particular device or network has been hit. That has helped me a few times, resulting in an upgrade of a few services for network connectivity because we were using more data than would actually flow. It has helped improve our network performance. I have 11 sites, overall, and after analysis based on Auvik, I increased the bandwidth for connectivity to the outside world for two of our sites because they were using more traffic than we were able to put through.

So far, I haven't had an issue with it. But I could see where they may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with, but the lack of that type of integration doesn't stop me from doing what I do.

I have been using Auvik for about nine months. Technically, I've been using it longer than that, but I've been using my implementation for about nine months. Previously, I was using it through an MSP and when we dropped the MSP I purchased an implementation for our company directly.

So far, I've had no issues with the stability. It just works.

I would assume it scales pretty easily. While I have 11 locations, none of them are massively huge. The number of devices I'm looking at and monitoring is probably pretty small compared to most businesses, but it seems to scale pretty well when I do add things.

From the occasions I have used their technical support, I would rate it very highly.

We had quite a few other tools that we were using or trying to use, and Auvik replaced them. By not using those other tools it is saving us $10,000.

The initial setup was pretty straightforward for me, but I had used Auvik before quite a bit through my MSP. But even if I had never used it before, with their help, it would have been pretty simple. The ease of implementation, network scanning, and setup were all super-easy.

Our deployment took a couple of days. I can't even compare the setup time for Auvik with the solution we had, which was NetSupport Manager, because I never did get the other system running. It just wouldn't work. The implementation was very convoluted and buggy. It never worked even close to the way I expected it to and I just ended up dumping it before I could get it running. The time savings associated with the setup of Auvik probably saved me over $10,000.

And when it comes to maintenance, it doesn't take up any of my time. Since the initial setup of the collectors, I haven't had to do anything. All my equipment is done and monitored. If I add a piece, I obviously have to set it up to get hit up by Auvik. Other than that, I don't have to maintain anything other than do the normal maintenance for my servers, which is where the collectors sit.

I only used Auvik to help with the setup.

The time-to-value, for me, was almost immediate. Once we started implementation, I was able to start seeing stuff even on day one. And by the time we had it fully implemented, I was already seeing value out of it.

And if I compare the cost savings we have realized by using the solution versus its costs, we're on the positive side.

The pricing is pretty reasonable for what we get. It's billed by certain, core network devices that it monitors, but I'm not billed for all the devices it monitors. For example, wireless access points and small things like that, throughout the network, are not billed. They mainly charge for firewalls, routers, and switches.

I haven't seen any costs in addition to the standard licensing fees.

I researched other solutions, but because I had already used Auvik and I liked what they had. That research was more, "Hey, what's out there?" but I was not really interested beyond that.

What sets Auvik apart is the ease of use. Once it's set up, it gives you that single pane. That's the first thing I look at when I come in the morning and it tells me whether I'm good or not.

Go for it. It's a really good solution. 

We use Auvik to monitor if our network equipment goes down.

We implemented Auvik to be proactive in case the internet connection or equipment goes down.

I occasionally use the network map to identify new devices connected to the network. It provides a real-time visualization of our infrastructure. Additionally, the map initially displays a collapsed view, requiring expansion for detailed information.

Auvik significantly reduces our Mean Time to Resolution, especially when devices malfunction. Now, I receive immediate alerts, eliminating the need to wait for phone calls or emails from someone reporting a downed access point or camera. This was especially helpful in a case with our D-Link access points at one of our sites. When these devices fail, they don't completely shut down; they keep rebooting, broadcasting the Wi-Fi network, and then disconnecting users. Before Auvik, this repetitive cycle could go unnoticed for days, leading to frustrated users and disruptions.

We see the benefits of Auvik fairly quickly. 

The quick alerts in the event the equipment goes up or down is the most valuable feature.

When port utilization rises beyond a set threshold, an alert will be sent to allow for proactive network planning and distribution adjustments. This could also help identify heavy data users.

The user interface is not intuitive. For example, when a device fails and I need to replace it with a new one, I'm required to delete the old device from the system to prevent recurring alerts about its downtime. While I was able to find instructions on how to do this in the knowledge base, the process itself is illogical. It necessitates navigating to the "Discovery" menu, which seems counterintuitive for deleting an existing device. A more intuitive approach would be to enable deleting a device directly from the list of all devices, eliminating the need to access a separate menu labeled "Discovery" for an already discovered item.

Some device placements appear inconsistent with their logical locations, like network switches. For example, I might see devices related to the same switch cluster scattered across different areas of the map. This inconsistency in positioning for co-located devices confuses me.

Setting up a new site or viewing device configurations, particularly those involving SNMP and similar protocols, often requires significant technical knowledge. I believe simplifying this process would be a major benefit, but I'm unsure if Auvik can do so.

I have been using Auvik for almost one year.

Auvik is stable.

Auvik is scalable.

One of my sites experienced an issue where the internal internet connection port on the firewall had been changed. Consequently, our Auvik agent wasn't capturing any traffic data, affecting our utilization reports. I contacted tech support to troubleshoot, but the email-based communication proved ineffective. While I appreciate their attempt to help, I would have preferred a phone call or a remote session for a quicker resolution. The back-and-forth emails with unclear instructions simply became time-consuming, and eventually, I had to prioritize other tasks. This made me realize that offering a remote session option early on in the support process would be incredibly beneficial for customers like myself. I am unsure if it's a language barrier or the location of the support team, but encountering this email-centric approach with several companies has led me to believe it's a preferred communication style for some tech support teams. However, for me, it's not the most efficient method. While I give their technical knowledge a high score of nine or ten, I feel their support delivery falls short at around three or four. Instead of sending me emails with links to lengthy documents, a 10-15 minute support call could have resolved the issue quickly. Ultimately, spending hours reading manuals and troubleshooting without success feels like a waste of valuable time. Therefore, I recommend exploring the implementation of a remote session option for enhanced customer service and increased efficiency.

Neutral

The initial deployment was straightforward because it was done by the Auvik techs.

Two Auvik techs implemented the solution for three of our sites.

The price is reasonable.

I would rate Auvik an eight out of ten.

No maintenance is required.

The biggest requirement to use Auvik from a technical perspective is having SNMP knowledge. The rest is straightforward.

I use it as a first line of information gathering. When properly configured, I am able to quickly diagnose and troubleshoot issues from the network's infrastructure level and go up to servers and other devices.

Auvik has helped to decrease my mean time to resolution. If configured correctly, it definitely takes 10 to 20 minutes off resolution. I am able to diagnose things at least 15 minutes faster than I would manually.

I like the feature that allows us to remote access and remote troubleshoot many of the devices, including terminal Windows.

When it tries to build the topology, it does it in a way that is usually incorrect. It cannot validate VLANs correctly, and it is a bit cumbersome. When we have a known topology, it makes it completely different. The network maps are not accurate.

It does not always give a real-time picture of your network. It all depends on how it was configured. I have seen proper configurations, and they look fine, and then there are other ones that are completely broken. For example, I have several clients with mixed equipment, but the topology map shows switches that are on top of the map, whereas firewalls are technically on top. It does not see them correctly. At times, it puts random switches not even connected to anything, even though we know they are physically connected in the topology.

If we are able to manually move devices on the topology, that would be great. It would be amazing if the network map could be manually redrawn. I have submitted this as a request previously.

I have been using Auvik for the last five years.

I have not seen any stability-related issues.

In my opinion, it would be a very scalable product.

I have not contacted them in more than four years. I only contacted them once very early on when I was asking about being able to move things.

To my knowledge, we did not have any solution that would be a comparative analysis of what Auvik provides. In recent months, I have come across a similar topology and diagnostic tool that is built into Fortinet's security appliance. It is a bit similar.

A similar networking map topology that I used to use was when we would build things in Visio and have them as interactive maps.

I was not involved in its deployment. 

In terms of maintenance, it does require maintenance. We have to update devices. When there are changes being made, we have to go back in and make sure that things are updated. Password maintenance needs to be done every so often, and our collectors need to be changed out every once in a while. We have some communication errors with them, so we have to do some troubleshooting with those. That is a bit of internal maintenance.

I was not the person who made the choice.

If you are a managed service provider, it is one of the best tools, and I believe it is worth the investment for senior engineers to do critical troubleshooting. It will take an application champion to make sure that it is configured properly, but it is very powerful for those who deal in the managed service provider workspace.

Auvik has not empowered our entry-level technicians to solve more tickets on their own because we do not allow our entry-level technicians access to Auvik.

It took me some time to learn the product and know exactly how it worked and how it was deployed. After I learned some of the nuances that were inside of Auvik, I was able to see remotes and things like that. It did take a few months of training to really understand it. A lot of it was self-paced. There was no sponsored training, so I had to learn on my own.

I would rate Auvik a solid seven out of ten.

Its main use case is network monitoring, specifically for some of the essential elements of our network. It monitors more, but we're really after those essential elements.

We were able to track down a couple of misconfigurations that were minor but we had missed. We now have a much stronger, clearer understanding of network health at a quick glance, and we're quickly able to diagnose.

It provides a single integrated platform. That was one of the reasons that we ended up checking it out. I had too many network elements, and I couldn't monitor it all from one place.

It has affected our IT team's visibility into our remote and distributed networks. 

Automatic alerting is probably the most valuable. Its network visualizations are fairly intuitive. It's pretty straightforward. 

The setup was not difficult. It was time-consuming. It took a little time to get it set up, but once it's all set up, it's pretty simple.

I'd probably like a little bit more mapping functionality. It gives me a visual overlay of the way that one network segment links to another, but I can't adjust it. Everything is at an equal distance, which makes sense, but I'd probably group some of the things closer and further as it reflects in reality, but I can't do that right now on their system.

We've been using it for about six months.

They're very good at alerting us to weekend maintenance. It seems to only be weekend maintenance, so I think highly of their stability.

We only have two sites, and neither of them is huge, but so far, the scalability seems just fine.

I've contacted their tech support. They were fantastic. I'd rate them a ten out of ten.

Positive

I did previously use a different solution. I had tried a similar competitor. I cannot remember the name of it, but I wasn't happy with it. Once my year expired, I decided to not keep it.

It was very straightforward. It was time-consuming but not complex.

We were able to use elements of it immediately out of the box. VLANs, some of the fine-tuning, and some of the more minutia definitely took some legwork, but immediately out of the box, some of the elements started popping up. It was pretty cool to see items popping up right away.

To fully deploy the solution, it took a couple of weeks, but that was not a couple of weeks of only focusing on that.

When comparing the time and cost it took to set up and maintain Auvik versus our previous solution, it was faster in terms of time, but the cost was higher. However, it was worth it.

We did it all by ourselves. It was just me. I probably spent two or three days of full-time work doing it.

It is deployed at multiple locations. In terms of maintenance, there is a collector that runs on our server. I don't know if I'd call it maintenance, but it is somewhat dependent on at least one piece of hardware staying up here on our campus.

We have seen a reduction in our mean time to resolution. 

I appreciated the way Auvik's pricing scaled with the size of my network. We're a non-profit, and they gave us a non-profit discount. I didn't do an exhaustive comparison, but I felt their pricing was pretty reasonable. I'm a cheap guy when it comes to spending in a non-profit, but I did feel that what I was getting out of them was a good value for my dollar.

I've tried prior applications. I had been trying to find one single method. We went for Auvik because of the good support and good sales. They did a good job at sales, showing me the system, and walking me through things. They were very responsive and good at follow-up. They took good care of me.

I'd advise being aware of all of your VLANs and making sure that the server you're going to run or the machine you're going to run the host on has proper access to all elements of the network. If you have separate segments, it's not going to catch those things. So, you may have to open up some pathways from various VLANs back to whatever server you're running this on.

We haven't done a ton of automation, but it looks like it could help to reduce repetitive low-priority tasks through automation. Similarly, we haven't utilized device inventory much from them. I suppose it would be network device inventory. It wouldn't be endpoint inventory.

In terms of comparing Auvik's cloud-based solution versus the other on-prem network monitoring solutions, I'd probably consider it to be a hybrid. That's because there is still monitoring software that has to run here, but the GUI is all in the cloud. It's similar, and it's nice, but it's not life-changing.

I'd rate it an eight out of ten.

I use it to monitor all the activities in our office, including printers and the internet. It gives notifications for each device.

As a single, integrated platform, it's easy to track all the devices in the office. That decreases the time it takes for people to work together to find a problem. In some ways, it improves efficiency. 

It keeps our internet safe and helps us to protect our data.

The monitoring is really good. It tells us when a printer is out of ink or paper, so we don't need to check it and can deal with the device as soon as possible. It also monitors the internet so that we know whether there is a virus or it is safe. It also backs up our files, which is good.

The topology map is good. It shows each device and whether it has a safe connection, how long it has been connected, and its activities. That's really helpful. Knowing the map helps our efficiency.

It also breaks down priorities, giving us much more time and space for priority jobs. Each day, Auvik saves us at least one to two hours.

Their system is a little difficult because it shows a lot of LANs and it's a little difficult to find each device. In our system, we have over 20 devices showing and it really takes a long time when I want to find a particular device. If it's easier to use, it will improve work efficiency.

I would like to see a much simpler platform so that we could learn it faster.

I have been using it for one month, on a trial basis. We have 12 users of the solution.

I tried another solution, but it was not very good. The functionality was too simple. Auvik provides more detail and more functionality.

The price of Auvik is okay. It is appropriate for the market.

I prefer a one-time cost and buying something once. I do not like to subscribe.

Auvik doesn't require any maintenance.

The primary use is for notifications and alerts, but also to get a feel for the network because I can see it all on a map, and it looks nice. We don't only use Auvik. 

To paint a picture of our environment, we deploy Auvik for some of our clients, and some of them own multiple facilities, so we have sites for them. Within our company, different individuals have different access levels, some with read-only. We also give some of our clients read-only access so they can see their network if they are curious.

We are an IT company, so notifications and alerts are essential for us. We can preempt problems because the solution alerts us before the customer even contacts us, so by the time they call, we already have information and an ETA on the fix for them.

Auvik affected our IT team's visibility into remote and distributed networks globally. Everything we do is remote, including initial onsite setups, and we can see how a network looks from the perspective of a nice-looking map. This visibility is important because it helps us see the network more clearly and provides a more physical feel instead of just seeing numbers and settings. Having an actual map of the network components and connections helps significantly.  

We have seen time-to-value with Auvik; it's a beneficial product, and we use it daily. 

We have seen a reduction in our mean time to resolution (MTTR) because the solution allows us to begin troubleshooting very quickly.  

The extensive personalization and customization options are great because it lets me do a lot. I can set up different permission structures, assign various staff members read-only access and others full access, and customize my notifications.

Auvik's UI is beautiful. 

The solution's monitoring and management functions are relatively straightforward; with ten being the most difficult, I'd rate Auvik three point five or four. This simplicity is important to my organization.    

Regarding Auvik helping to visualize the network mapping, that's one of the features I love most about it. It shows the network on such a simple level, with the firewall on top, the switches, types of connections, devices, and so on.  

Auvik has excellent integrations with other solutions we use. 

A feature I'd like to see is a stat breakdown of our networks at the end of every month, showing package drop rates for each network and so on. For example, this data delivered in an email would be a good feature.

I've been using the solution for four to five months. 

Ten out of ten, we've never had an issue with the solution's stability. 

Auvik is highly scalable. 

I've never needed to contact technical support.

The initial setup was straightforward, largely thanks to Auvik's knowledge base. They provided an excellent knowledge base, exact instructions, and courses, which made the process very simple.

Deployment of the solution to a site requires one staff member, and the process includes the following:

• Installing the connector on a local device.
• Getting it signed in with the SMPP protocol.
• Creating the sites and the multi-site.

Following the deployment, we monitor notifications; no other maintenance is necessary.

Auvik assisted us with the initial deployment. 

I rate the solution ten out of ten. We don't use it to control every aspect of the network, but I'm satisfied with what we use it for.

Auvik is the solution for those looking to monitor their networks. It's incredible; my advice is to go for it.

I'm a system administrator. I use it to monitor and automatically draw a network map of our network.

It has helped us determine better ways to organize some of our physical networking, and it also allowed us to locate and troubleshoot issues more quickly.

It saved me at least a couple of days of work in regard to network mapping. There's a lot of detail that it figures out automatically that otherwise, I would have to do manually. It definitely helped that way. The monitoring is a little bit redundant. We already get emails for some of the things it warns us about, which is fine, but it also warns us about other things that we are not aware of. It saves me some time that way as well.

The network visualizations are quite intuitive. It comes with a number of different controls to manipulate, monitor, and change the visualization of what you're seeing. They're pretty intuitive and don't require many instructions.

We recently opened up a branch office, and it allowed us to visualize that remote network in more detail than we would have before. This visibility is quite important so that we have a better understanding of the way the network is configured and if there are any problems with it. Before, we had no way to visualize which devices were connected to other devices. It just had to be common knowledge or certain documentation, but now, we can visualize our network in real-time and troubleshoot if any issues arise.

Automatic network mapping, alerting functionalities, and TrafficInsights are valuable.

The monitoring function is quite easy. It's already set up with a lot of good defaults. So, I didn't have to change too much. The management function is also pretty useful. The interface sometimes takes a little bit of learning to navigate, but besides that, it has been pretty useful so far.

I like the methodology of its deployment and how it's set up. I like how we simply have to put a simple virtual appliance in our environment, and it figures out everything for us. The methodology of how it's designed to be used from that cloud environment works well. 

Some of the network map customizations could be improved to show or hide certain components if desired. There are already some tools built in to do that, but they could be improved upon.

Some of the discovery methodologies could be improved upon. It removes the device that is offline, but when that gets added back, if there is any custom information saved for that device, such as it's a smartphone, you have to change and reenter the information all over again. It would be nice to not have to manually modify certain devices that get added to the network.

I would give it pretty good marks in terms of helping to visualize the network mapping or the topology of our organization, but sometimes, the map refreshes in a way that doesn't always make sense. I have to create a support ticket to ask why the map is showing things the way it's showing, but that's more of a learning curve related to learning about the tool itself, but for the most part, it automates that whole process quite well and makes it easy to see what's on the screen.

There could be a mobile app or some type of mobile interface to review details on the go. I haven't tried it yet, and I am not sure if there's one.

I have been using this solution for approximately three to four months.

For the most part, it has been quite reliable and stable. There have been a few maintenance windows recently where they needed to fix some issues. It didn't affect me per se, but there was a little bit of downtime for the problems they were having with the collectors. They had to push an update for it, but it didn't concern me too much because it was over the course of a weekend. So, I wasn't paying too much attention to it. I would rate it an 8 out of 10 in terms of stability.

It seems it would scale very well to a large network, but I don't have experience with it in that scenario. From the way the tool works, it seems that it would be able to map out quite complicated networks and all the details.

Currently, Auvik is monitoring about 220 devices in our organization.

Their support is excellent. I've reached out to their support a couple of times, and every time, they've been very professional and quick to respond. 

I reached out to them recently, and there was very quick detailed research done into the issue. It wasn't a simple issue, but they were able to dig into it and get back to me with some good detailed answers.

I would rate them a 10 out of 10. So far, my experience with their support has been good.

Positive

We used PRTG, but we didn't necessarily switch. We're using both. We're still using PRTG, and we're also using Auvik. So, for managing the network, we are now using two tools. Previously, we used one tool, but now, we're using two tools.

It was straightforward. We implemented it out of the box. Network mapping started to populate in less than 15 minutes after implementing the collector. So, once it's configured, it does the job very quickly.

Its setup time is similar to other solutions. It takes a few hours of installation and configuration and then going from there, you just wait for it to collect the data.

It takes a little bit of time to configure and make sure that it's scanning and pulling in the right information. Some of the information, such as the system name and the type of the system, needed to be updated manually. So, a little bit of manual work needs to be done after the setup, but once it's properly set up, it does help to save time. It took extra three to four hours just for configuring and manually making changes to improve the data collected.

In terms of maintenance, it does require maintenance. On occasions, I need to clean up and monitor unknown and generic devices that show up in the list of devices just to determine if they are trusted devices that should be on the network. So, it's used for seeing what's on the network and paying attention to those devices that get added. We then ensure that they're trusted and should be on the network.

I implemented it on my own. I also take care of the maintenance. I do have other users with access to the service, but they only use it for monitoring. They don't make the changes.

We have seen time-to-value with Auvik. It's able to automatically make network maps that otherwise would take a lot of time. It would also take time to customize them manually. So, it has helped automate that task for sure. It has definitely saved about 48 hours.

We haven't seen a reduction in our meantime to resolution (MTTR) because I can't think of any situation where the tool has been involved in those types of scenarios per se. It's more to show the information that we were already aware of. So, it didn't necessarily change that for the better or worse. In the future, there might be a problem where it'll help us troubleshoot deeper by using some of the tools that we didn't have before, such as TrafficInsights.

It's quite reasonable, although it's reasonable for us right now only because of the small number of devices we're using. If we had a lot more to monitor, then I'd have to double-check the pricing and compare it with other solutions to see if it would be competitive.

To someone comparing network monitoring solutions but concerned about pricing, I would suggest that trying the product first is key and based on that, you can determine the value. I find the pricing to be reasonable, and I was able to try it first to make my decision.

We didn't evaluate other options. I knew about using Auvik from a previous employer. They had a good trial setup. The reason why I used it in the first place was that I was looking for tools to do network drawing or mapping, and I was aware that Auvik could do that type of work automatically. So, I just signed up for the trial and went from there.

I would suggest letting the tool add all of the networks automatically first as opposed to manually adding certain details and letting it fill in. Just let it gather all the information it can and then worry about cleaning things up. 

Also, I would advise monitoring generic and unknown devices just to understand what is present in the network. I would also advise getting familiar with filters and setting up filters in a way that allows you to customize the tool to suit you best.

Auvik has a single site that allows us to perform a number of dedicated tasks. Having this single site is moderately important for us because we do use other tools as well to collect data on what we're looking for. We're always looking for tools to add to our listing. We don't just always rely on one tool to do all our monitoring. This is an additional tool that we're using, but it offers functionality that our other tools don't necessarily have. That's why we're using it.

Auvik hasn't helped reduce repetitive low-priority tasks through automation because we're just using it for some passive monitoring. I can't think of a situation where that's had to occur per se.

Its automation hasn't had an effect on our IT team's availability. More time has been spent in the software configuring it, and now that it's set up the way we want it, we just go into it every once in a while to browse and see how things are going.

I would rate it an 8 out of 10. There are a few things to improve on, but for the most part, it does exactly what I'm hoping to do, which is automatically help generate a visualization of a network to better understand it and troubleshoot it.

We use it to monitor network devices, and for alerts when things are down and when devices need to be fixed. It lets us know about outside-facing IP addresses, external and internal MAC addresses. We use it to monitor everything on all our clients' networks.

It has saved us, as an organization, a lot of time, although I don't know the exact quantity. It lets us get on things right away, when we get those alerts, so that we can tackle things and get them done within the SLA. It's really quick.

For me, personally, it allows me to learn how a network is mapped out for each site and have a better understanding of what connects to what in terms of location. Auvik is good for helping me to visualize where everything is. In past environments, when working at different companies, I didn't really have that so we didn't know what was going on. It was more that if something went left or broke, we would hear about it by word of mouth. We didn't have the chance to see or have a system that would let us know.

When things are down, it lets us know what to do next. We can remote in or try to power up using PoE and it lets us know from that step. It is our first line of alerting, and from there we'll take the next steps into remoting and using other platforms to then get to the issue. That visibility is really great. It's important due to the fact that, when things are going on, we can easily know. If we're focused on other tasks, or we have a project coming up, it lets us know what's happening across our different clients' networks. 

Based on past experience, Auvik saves me three to four hours daily.

The solution's automation has had a positive effect on our IT team's availability. Compared to where I was before, it saves us hours just identifying what exactly the issue is, where it's happening, and what may have caused it. When major things are down, the other tiers will look at it, while the lower-level alerts will be handed off to level-ones, which they can assess. That saves a lot of time by distributing workload.

And the fact that Auvik keeps device inventories up to date saves us about 
70 percent of the time that would otherwise take.

The most valuable feature of Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring.

Also, for an audit, Auvik will help us know why something happened and what it was doing before that.

It's really great for visualizing the network. Usually, you only see where things are either in person, or you know how a switch is connected, or to what AP, as well as at the port. But seeing it online, and everything tied together, is amazing. It's something I had never seen before. You really see the design and everything. It's really easy to read and know how it works.

I would like to see some recommendations in terms of steps that could be taken to assess the alerts. A platform that I have used is Darktrace, which does security testing, and it let us know what was going on, what may have caused it, and what could be done. Even though everyone has their own troubleshooting style, if Auvik could recommend common ways to go about doing what needs to be done to resolve an alert, that would be helpful.

I have been using Auvik for about a month.

It's a stable platform.

It's a scalable solution. We use it for over 90 customers, small and medium-sized businesses, with a total of over 15,000 users. As we get more customers, and as we add devices, we reach out to use more features.

I haven't reached out for any technical issues yet.

I watched some of their videos and that led me to read some of their documentation. It was good, an easy step-by-step guide. There were some pictures too, which made it a little bit more helpful. Most documentation is just text, but they give you a view of the actual platform. That is good.

We have one other application that we use, ConnectWise RMM, but this is the one that we use heavily. 

First starting out, it was a little bit difficult to use, but I did some training that they provide in the resource library, which was really great. From there on, it was self-explanatory. It was really easy to know how to navigate to the dashboard, review alerts, and use the system in general.

Auvik saves you time. It's worth the money.

Auvik has been here since I've been here and it has been great, for the most part. I don't know if our organization was down and out before, but I do know that it's a great platform. It takes the stress off. You have to get your hands on it to truly know what it feels like, but there are no special requirements. I would recommend it.