Barracuda Email Security Gateway Reviews

Our primary use case for this solution is spam filtering. It extracts messaging for us. Thanks to Barracuda Email Security Gateway, I have seen increases in productivity and functionality in terms of spam reduction and filtering against different threats, which is a benefit by default.

The things I find valuable are how it is easy to maintain and its seamlessness. I cannot say it's better or worse than any other solution, but I have no issues with it as it does what it needs to do.

I have noticed that it takes a little time to get familiar with after deploying and some tweaks need to be done as things come up.

I have been using this solution for three years.

We've had a couple of issues pop up over the three years but they were resolved within 15 minutes. One issue that wasn't critical took around a day to resolve.

I would rate the scalability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Currently, there are about 175 users of this solution in our company.

I would say that their customer service is quite good. You will always be able to get someone on the line whenever you call. 

I would say the initial setup was super simple and quick. It takes a couple of hours to deploy. After that, you're up and running. 

I would say that this solution is more expensive than the competitors.

I would rate this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Barracuda Email Security Gateway has been fine for our use case.

We always use the latest version. 

We use it as an email gateway. 

Barracuda has shown difficulty in providing us with the solutions we sought. We have found ourselves sending many emails to their outside domain. They have not demonstrated the reporting system we required when reports were sought. 

As the solution is cloud-based there is no need to install anything on-premises. Some of the settings we have configured on the cloud and done integration with our domain server. Once integrated with the system, all the mails pass solely through the gateway. What we see is that there are times when genuine mails are blocked and others when spam mail makes its way through. 

We have been using Barracuda Email Security Gateway for the past year. 

For the moment the solution is good. It is scalable. 

Technical support is very quick, However, we have generally found them to lack the solution we need when we have contacted them. 

As the solution is cloud-based there is no need to install it in each and every endpoint.

While installation was easy, it was not necessary to do for each and every session, as its parameters are solely within the email gateway. 

The vendor assisted us with deployment. 

There is a five to six person supporting staff which helps us with deployment and maintenance. These consist of managers, administrators and engineers. 

We paid for an annual license.

We did not evaluate other products before going with this solution. 

The solution is deployed on cloud. 

There are 300 people making use of the solution in our organization.

All solutions have their pros and cons and there is no such thing as a perfect solution. We cannot customize the solution according to our needs and, consequently, its reporting capabilities are lacking. For this reason I rate Barracuda Email Security Gateway as a seven out of ten. 

We use Barracuda Email Security Gateway and also provide it for our customers to reduce incoming spam. It provides security for email delivery from our customer sites and also our sites. Most of our clients, who get a lot of spam, manage their own email server, but they do not have a dedicated spam filter or email security gateway. As a result, they get a lot of spam. Because of this, they end up searching for a solution that they can use. They do not want to buy a dedicated solution. Instead, they want to use a subscription option.

In our VM, we provide a subscription model. People are server scraping to us for incoming and outgoing purposes. 

This is an on-premise solution in our data center. We provide it to our remote customers as a hosted service.

This is a virtual appliance installed within a server. The VM is installed within the Hyper-V Server.

Remotely, we receive email from specific servers. We allow it outbound by using an IP address. If there is an email server delivering more email than the accepted value, then Barracuda Email Security Gateway utilizes the maximum connections per IP address in 30 minutes. By default, the recommended number is 50, but we customize it according to our requirements, e.g., having an email server handling more than 1,000 email boxes and sending 200 to 500 emails within 30 minutes. Sometimes, there is an emergency requirement where they want to send their 2,000 to 3,000 EGM-related or marketing-related emails, then we customize the value. We increase it to 2,000 or 3,000 so they can deliver those emails within a minute from their server through our Barracuda Email Security Gateway. 

From a front-end security point of view, Barracuda Email Security Gateway instantly reduced our spam. That is the main benefit that we are getting together with our customers. It instantly reduced spam emails or emails with a bad reputation from SpamCop and RBL. Those emails instantly get blocked by the Barracuda Email Security Gateway and not a single email is delivered to its destination. 

Every client gets their own administration panel, where they can add their users' emails and create accounts for administering their domain. This provides flexibility for the customer.

There are many customizable options:

• Attachment filtering, where we are filtering attachments according to our requirements. 
• IT-based configurations, where we allow domains. We are blacklisting domains that we do not want to pass through. 
• Rate Control feature, where we have the user license for 10,000 incoming and outgoing emails. Therefore, 10,000 users can use this device.

The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses. 

Another interesting feature of Barracuda Email Security is the content filtering. If there is any word or sentence that we or our customers want to block, then we can add that thing in Barracuda Email Security Gateway. The content contained in the email will not be delivered or received by the recipient. Maximum customization options are available. 

The solution has to improve in a very specific way. When we allow our customers to send or scan email through our Barracuda Email Security Gateway, we are permitting their email server IP address, but not any domain. One of our customers has an email server where they are hosting five domains within their server. They are sending and receiving email through that server by using Barracuda Email Security Gateway. Therefore, we allow their IP address to send email through our Barracuda Email Security Gateway, then we declare MX for receiving email on behalf of our customers. After receiving the email, we deliver it to the specific IP address of the customer. Since we are only allowing the IP address, if an incident happens within a customer's email server or an email server gets compromised, then it starts sending spam. That creates a huge problem for the solution as it allows all emails because the customer's IP address is allowed to relay email through our Barracuda Email Security Gateway. 

Barracuda should add an option where it can add multiple domains, such as abc.com, bbc.com, and cbc.com. Therefore, this domains' emails will be allowed and other domains' emails will not be relayed through Barracuda Email Security Gateway. Whereas, if you allow the IP address, then any of the domain's emails will be relayed through Barracuda Email Security Gateway. That is the drawback that I have observed. So, Barracuda should work on this.

We have been using it for more than seven years. We are using Barracuda Email Security Gateway to provide hosted security solutions for our customers.

In the last seven years, we have faced three major problems: One is security related and the other two are service functionality related. One of these happened this year. There was a bug within Barracuda Email Security Gateway where the antivirus system scanner was getting hung. We contacted the Barracuda Email Security Gateway support service who worked for a couple of days to make this stable. After that, it was fine.

I forgot that I changed the administrator password a year and a half ago. Then, I came to the office one day and was trying to log into my administration portal, but I gave the wrong password because I forgot it. Somehow, I was not able to remember the password. I tried giving several passwords, and then suddenly I put in the old password. So, I logged in by using the old password on this device. Then I thought, "What have I just done?" I am logged out again and put in my new password. I have logged in. I am again logged out, then put in the old password and was logged in. This was a problem. 

I contacted Barracuda's support team and raised a ticket about how both the old and new passwords were working for the admin account, as this was a security concern. Because if the admin account is compromised, that would be a direct security concern. Barracuda Email Security Gateway support team got involved. They logged into the solution, taking necessary steps. Then, the old server was made obsolete and did not work anymore.

We sent out a message that we are concerned about it. For example, if any customers using the physical or virtual appliance have an admin password that is tagged or an administrator has left their company, then the new administrator should change the password or the old administrator can gain access by using the old password. 

"How to remedy this security hazard?" That was our question. They said, "There are some cashing-related problems that did not propagate properly." Now, it is okay and functioning properly. 

Our main objective is reducing spam and delivering email accurately. That has been our objective. By using Barracuda Email Security Gateway, we are achieving this.

Scalability depends on the ability of the system. 

The scalability in Barracuda Email Security Gateway works separately in other platforms. If you think about virtualization technology, that works another way. You can make it scalable. If you have a 1,000 VM capacity in a virtual infrastructure, you can scale it by adding other nodes, physical hosts, memories, hard disks, etc. You can have a 2,000 capacity by keeping other infrastructure or servers online. Barracuda Vx300, Vx400, Vx600, Vx800, and Vx900 have their own capacity. For example, Barracuda Vx600 has a 10,000 users capacity. Whereas, Vx800 has a 22,000 user capacity and Vx900 has a 30,000 user capacity. Therefore, if you want to scale out, you need to buy a new version.

If we want to use the capacity for 22,000 users, we would need to purchase the license for the Barracuda Vx800 model, then download and install it. So, there is an option for backing up our existing solution in the Barracuda Cloud. After moving the backup to the Barracuda Cloud, we can restore the backup to another device and the configuration is done instantly. While Barracuda is not 100% scalable, it does give flexibility to restore your old configuration.

The support is divided in many ways. When we first generate a support case, it is accepted by their initial support teams on the front line, where the Level 1 technical guy takes the support case. If they are able to do anything, they do. Otherwise, they hand it over to their senior teams. That is the process that happens. 

When we get support from Europe or America, we instantly get proper support. During a recent support experience, it was admitted by their US team who acknowledged a problem, but the subcontinental teams did not acknowledge that they had a problem. 

Overall, their support is good. I would rate them as seven out of 10.

Neutral

The initial setup is very simple. If you purchase an appliance or physical device, then you can just power it up in your data center. You then add the domains: one default domain and one public IP address. After that, you can handle it however you want. You can add new domains or allow other IP addresses for relaying emails. That is pretty simple. 

On the virtual end, you must download the virtual instance from their website if you support Hyper-V, VMware, or other virtual clouds. So, you can download the VM and import it to your hypervisor. After providing your IP address and setting up your password, it will run instantly. The rest of the process remains the same as the physical device setup.

After the download, if you have the VM, then it will take a maximum of two hours to make it go live.

We do the deployment ourselves. We download it from the Barracuda website portal, then we have our own server where we deploy it.

We are a service provider. We calculate our CapEx, OpEx, and ROI. While it is not returning the way we expected, it does get returns. 

For corporate customers or a single organization who have one to five domains and are using Barracuda Email Security Gateway, the concern is not the investment or money. The concern is security. They are thinking about their email security. In comparison to other products, I think Barracuda is giving them proper value.

This is one of the major points for integrating this solution in any organization. Barracuda Email Security Gateway needs to make it a bit more tolerable for customers because it is increasing every year. They should create a plan for reducing the cost. 

I have observed that the price if I purchase from an American/European site, a European vendor, a European distributor, or Barracuda distributor in the European, Canadian, or American regions online, they are selling the virtual Vx model license for less than subcontinental distributors. For example, there is only one distributor in our country, so the price depends on them. Nobody can purchase a physical appliance license from other regions, while anybody can purchase a virtual appliance license from another region. Therefore, the virtual appliance license in Europe, America, and Canada are lower than our regional price.

We did not evaluate any other vendors. We just chose Barracuda Email Security Gateway.

Research what you are looking for and why you want to use it, determining: 

• How critical is your email solution? 
• How is your organization thinking about security? 
• How is your company assigning value to email? 

If it is important or critical, then you can try the trial version of Barracuda Email Security Gateway Cisco IronPort, or any email security that is in the market. After that, you get the experience of a 30-day trial. This is very convenient for users or customers to make a decision on what platform they will use. 

If they have security concerns, they will not think about the money. However, if their company is an SME or needs to maximize their productivity regarding their investment, then they will want to get maximum productivity from that device to justify the investment. Therefore, they will need to think carefully about the email security gateway that they will use.

Everybody has their own perceptions in the security field. If anyone wants to use any security gateway for their email security purposes, then they need to decide which one they want, their objective, and what they want to achieve. 

I would rate the overall solution as nine out of 10.

In Barracuda Email Security Gateway, a cloud protection layer spools emails for 96 hours. When your email server recovers from downtime, all the emails will be shown in your inbox. Barracuda Email Security Gateway has a good feature of email spooling, which acts as a first line of security.

The solution also has the ATP cloud control option, which is directly connected to the cloud, works fast, and has all the signatures worldwide. Barracuda Email Security Gateway protects from zero-day attacks and zero-hour attacks. It detects attacks from all around the world about to happen in an hour.

Few customers require an on-premises fabric ATP box for attack detection and response. These customers are government organizations that don't want their data to be on-cloud.

I have been working with Barracuda Email Security Gateway as a reseller and distributor for more than three to four years.

Since Barracuda Email Security Gateway is a stable solution, people prefer it and also go for upgradeable versions.

Most of our clients are enterprise-level businesses. We also provide the solution to businesses with 50 to 100 users. Barracuda Email Security Gateway can be offered to big enterprises or the financial sector with sensitive data and clients with 10 to 15 users.

I rate Barracuda Email Security Gateway ten out of ten for scalability.

Barracuda Email Security Gateway provides good technical support.

Positive

Barracuda Email Security Gateway's initial setup is more user-friendly than its competitors.

I rate Barracuda Email Security Gateway a nine out of ten for the ease of its initial setup.

Barracuda Email Security Gateway's deployment takes about an hour. To deploy the solution, we need the MX record and the email services the client is using.

Barracuda Email Security Gateway is an affordable solution that caters to small, midsize, and high-end businesses with great revenue. Barracuda Email Security Gateway is a more than feasible solution for customers who want to secure their data and have a service that cannot be breached or compromised.

Barracuda Email Security Gateway is deployed for our customers on-premises, on-cloud, and as a hybrid solution.

We have the solution on-cloud, on-premises, virtual, and hardware. In Pakistan, most people use Barracuda Email Security Gateway in the financial sector and big enterprises. Our customers are more than satisfied with Barracuda Email Security Gateway and have used it for the last 13 to 14 years in Pakistan.

Many resellers are working on Barracuda Email Security Gateway and are satisfied with the solution.

Overall, I rate Barracuda Email Security Gateway a nine out of ten.

Barracuda protects us from spam and email-based threats. 

Barracuda is good at keeping the garbage from reaching your inbox. 

Barracuda isn't catching everything. We're still getting quite a few phishing emails, so we're looking for something else.

We used on-prem Barracuda for a couple of years, and now we're on the cloud. 

I haven't had any stability issues so far. 

We have 160 email boxes, so we're not a huge company. Barracuda scalable enough for our needs. 

I rate Barracuda support eight out of 10. 

Positive

I wasn't involved in the setup. We had someone from the vendor look at our setup and tell us what to change. 

Barracuda costs about the same as the other solution I reviewed, but I still think it's expensive for what it does. 

I rate Barracuda Email Security Gateway eight out of 10. 

The solution helps us to block some blacklisted emails.

We are using the tool’s 400 model which does not offer accurate spam detection. We have also had performance issues with the tool.

I have been working with the solution for three years. The tool’s model number that I work with is 400.

The solution is stable. We had faced some stability issues which got resolved after replacing some hardware.

The solution is scalable. You can scale up or down the hardware appliances as per your license.

The tool’s deployment is simple.

I find the tool’s tech support very supportive.

I would rate the solution an eight out of ten.

We use Barracuda Email Security Gateway for securing emails.

Barracuda Email Security Gateway is very simple to use. The solution is predominantly suited for less than 10,000 mailboxes. Barracuda Email Security Gateway has a simple dashboard.

Barracuda Email Security Gateway should include ATP in the next release.

I have worked with Barracuda Email Security Gateway for the last 15 years.

I rate Barracuda Email Security Gateway an eight out of ten for stability.

I rate Barracuda Email Security Gateway an eight out of ten for scalability.

Barracuda Email Security Gateway is a cost-effective solution.

I use the latest version of Barracuda Email Security Gateway.

Overall, I rate Barracuda Email Security Gateway a nine out of ten.

We use Barracuda Email Security Gateway for email security.

It's a good solution. Maybe if we switch to the cloud version, it will be more up-to-date. It's a good one.

It catches a lot of things and has the ability to add domains as well as add senders and update their things.

It could be more automated. Many solutions in the industry are now receiving automatic updates. This one, we believe, is not; however, a later version may be better.

It's good, but some spam isn't always detected. It doesn't always detect the most recent signatures or spam. 

The database is not updated automatically. Other solutions, such as Microsoft Exchange Online, automatically receive the most recent threat data and malware data types. I believe the Barracuda database is not being updated. That is why we are looking, and we are evaluating whether Defender for Office 365 or a Microsoft solution is better than Barracuda. 

That is why we are downloading all of this research to see which of the market leaders we should switch to.

Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft.

We now have two layers of defense. Barracuda and we also have Microsoft Exchange online, but we would like to switch to one or upgrade this. We are looking for any and all solutions.

That is what we are investigating right now. Because we want to ensure that some are stopped here by Barracuda and the entry point. However, for those that are not caught or blocked by Barracuda, we have the next layer of Exchange Online, which comes into the picture and checks it, sees it, and blocks it.

I joined an organization that has been using Barracuda for a few years, but they are looking into other options. 

I only recently joined them, about six months ago.

I have been working with Barracuda Email Security Gateway for six months.

I don't recall, which version we are using but it is not the latest one.

Barracuda Email Security Gateway is a stable solution.

I believe that Barracuda Email Security Gateway is scalable. We didn't make many changes to the architecture. But I believe it is scalable.

We have a small IT team of three to four people.

We have small IT teams and approximately 50-60 business users. There are only three or four people who are directly involved with the product.

I am not aware of the initial setup. It was already deployed when I joined.

This solution is difficult to maintain, which is why updates should be automatic, in my opinion. It should be intelligent enough to get the most recent updates, which it is not at the moment.

I believe it is, but I believe it does not catch everything. Perhaps we need more collaboration, more technology companies.

I am not aware of the licensing costs.

My senior colleague appears to believe that Exchange is superior. Because it receives the most recent updates and Microsoft is the largest, it has more Intel on this. We are getting more data, including real-time data updates.

I have yet to compare it with other solutions, but I would rate Barracuda Email Security Gateway a seven out of ten.