Barracuda Email Security Gateway Reviews

We find the email security to be valuable. 

The solution should include an improvised anti-phishing feature, since it blocks certain genuine emails. 

We have been using Barracuda Email Security Gateway for six or eight months. 

The solution is stable. 

The solution is scalable. 

We did not work with another solution prior to this one. 

The initial setup was very easy and user-friendly. 

I cannot comment on the pricing as this is not within my knowledge. 

We procured the solution as a service. 

We have 3,000 people making use of it. 

There is no need for us to do maintenance. The solution is administered by our subset department and they have a fantastic support team, should there arise any field issues. They are wonderfully accessible. 

I rate Barracuda Email Security Gateway as a nine out of ten. 

It is useful for a medium-sized business. It is not useful for large enterprise solutions. It's made for small networks with fewer mailboxes.

The most valuable feature is the Antispam services, which are the basic services of spam device.

The scalability needs improvement, it's the only feature that is required.

I would like to see all of the latest security details available on the device, and it should only be cloud-based, not on-premises.

I have been using this solution for more than five years.

We are using the latest version of it.

It's a stable device.

It's not a scalable product. If we want to scale it then we have to change the device, because it is on-premises. It is not a cloud-based solution.

We have 2400 users in our organization.

Technical support is good. We have no issues with support.

Previously, we did not use another solution.

The initial setup is not complicated.

I cannot remember the installation time, as it was a while ago.

We have a team of administrators to maintain this solution.

The licensing cost is competitive, it's not too high and not too low.

We have a standalone device that is not scalable, so we are considering a cloud-based solution.

I would recommend using the cloud-based solution, and not as an on-premises deployment.

I would rate this solution a seven out of ten.

The solution is primarily used for email protection and security.

This solution is easy to use.

The performance is good.

The technical support service is outsourced and the accents are difficult to understand, even for people like us from the same region.

The reporting can be improved.

The user interface needs to be more responsive. The performance of the actual device is pretty good but the interface lags sometimes.

We have been using the Barracuda Email Security Gateway for six or seven years.

Barracuda is robust and I would say it is pretty stable. We have run it continuously, every day, for the past six or seven years.

You cannot add to this device, so if you want to upgrade then you have to replace it. Each model has a bit of a margin and if you choose it properly then you will not have any problem.

Contacting technical support is pretty easy. Technically, support is decent. However, they are outsourced to India and their accent is not that great. Although we are from the same region, I still have problems understanding them.

We did not use another solution prior to this one, although we are in the process of acquiring a new solution from the same company.

The initial setup is pretty easy and not complex. It took a day or two to deploy.

We had a consultant for the implementation but there was nothing difficult about it.

I would rate this solution an eight out of ten.

It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine.

It is also quite flexible and has an API at the backend. 

Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it. 

We have been a distributor of this solution for about five years.

It is scalable. You can start with a VM or hardware. The hardware is not really scalable, but the VM is scalable. Most vendors are scalable in terms of VMs.

I have about 15 to 20 customers of this solution, and they seem happy.

They have a good support team. They are quite responsive and technical. They are also fast in responding. 

It is really easy. I installed Email Security for 100 email clients two or three weeks ago, and it took me half an hour to do the base installation. The training for IT administrations took another one and a half or two hours.

It is easy to install for a non-admin. If you are a normal user trying to configure it, it is really easy to use. If you are an admin, it is a bit more complicated.

It is a cost-effective and relatively cheap solution as compared to others.

Our customers have a yearly subscription. We do have a few customers with monthly subscriptions, but they have cloud-based Email protection, which is a different type of solution. Both solutions are very good.

I would recommend this solution. Barracuda has one of the best email security solutions for SMB and big enterprises. Barracuda is not a leader for email security, but they are really good at what they are doing. In terms of email security, Barracuda is one of the best solutions. There are a hundred different products in the market, such as Fortinet and Forcepoint, but Barracuda is cost-effective and really good at what it does.

I would rate Barracuda Email Security Gateway a nine out of ten. It is a really good solution, and it does what it says.

We are using the solution to upgrade clients using old legacy security to the cloud.

We have found some of the valuable features to be how easy the solution is to configure, the graphic support, and the intuitive dashboard.

There are limited administration controls that should be improved. Additionally, the reports available currently are not enough.

I have been using the solution for eight months.

The resolution has been reliable.

There has not been any problem with the scalability of the solution. We have approximately 600 users using the solution in my organization. We have plans to increase usage in the future by 100.

The technical support has been good and responsive they have always called us back.

The installation is complex.

The solution requires a license and we pay annually.

I recommend this solution to others. In a few years, I think this solution is going to be a global leader.

I rate Barracuda Email Security Gateway a seven out of ten.

Our primary use of this solution is for the main features: intelligent sensing of attacks and the assistance for load balancing. The features are very good. The system is intelligent enough to determine which emails are genuine and deliverable and which are spam or phishing or other types of potential attacks. It processes emails in real-time and it can protect your email server and provide good security for an organization's network.

It provides a solution for protecting our infrastructure from malicious email attacks without having to use a lot of internal resources to support the product. 

The most valuable features are really the same as our primary use for the product: intelligent handling of potential email attacks and offloading or load-balancing. This effectively protects the organization from malicious attacks.

One aspect of the product that can be improved is the availability of support. We don't have the availability of support 24/7, and it takes some time to get answers. These technical support people are in some other country, and our time zone is not supported. 

We have to often give them remote access to resolve issues, so potentially it is a security risk also. Sometimes clients who we resell to will not accept that risk because you are opening a secured doorway to the internet. That can be a bit of headache in those cases, which we end up having to work-around.

Actually the rest of the product is very good and it is otherwise meeting our requirements. I would only hope they would provide better support in our country.

This is a very stable product. But the stability depends on supporting the product to let it meet the requirements of your organization. We always have to scale according to the demands of our call center. We needed to know how many emails flow in and out of our organization and based on that we choose the correct model of the product. Any organization will have to do this. Once you ensure which product model you need to meet your level of service, then it will be stable.

If you don't size it properly and you under-size it, then you will have a network or email flow issue. For example, if you know you have 2,000 emails flowing in and out per hour and you buy a product which supposed to handle only 200 or 300 emails per hour, then it will slow your email server. At times miscalculating your volume or not buying the right product — maybe to save money — may cause a situation where it will jam and not even work. So stability depends upon how intelligently you approach the analysis of what you really need as a solution.

The product is scalable by choosing the right plan. If you need to scale up or down, that is possible. Pricing will change accordingly.

We occasionally use support, but find it frustrating because it is not global 24/7 and we are affected by the time zone. We don't have local support and because of that we sometimes have to sit late night to troubleshoot with live support or wait for answers. This is the one place where the company could greatly improve the utility of the product for us.

I have used three advanced email security systems, including Trend Micro (InterScan), Cisco IronPort, and Barracuda Email Security Gateway. All three are good solutions but each has its advantages. Cisco, I think, is very expensive compared to Barracuda or Trend Micro. Trend Micro is less expensive but more difficult to deploy and use.

It wasn't so much a case of switching products for my current organization as it was choosing the product that fits with our needs. It was better for us to save a little using Barracuda in cost compared to Cisco and in time and effort compared to Trend Micro.

The deployment took about one week. It was easy to deploy. All the information you need is supplied by the company. You just have to make the proper considerations and do some fine-tuning. Then it can be put into production.

Because we are an enterprise company, we deal with integrators, but we also work with Barracuda directly. So we use both integrators as well as Barracuda support.

Barracuda Email Security Gateway is sort of a mid-range price high-end solution. The pricing is scalable depending on the volume of use.

In our choice of a product to use as an email security system, I mostly went by previous experience in using Trend Micro and Cisco IronPort. These are two other very good options.

As far as advice to other organizations considering this solution, I would generally recommend the product. But it depends. I can recommend Barracuda as a user because I have not had any problem with it. But if your organization has a limited budget, you might want to consider going with Trend Micro. Trend Micro is also a very good product, and it is a little cheaper than Barracuda when it comes to pricing structure. But Trend Micro is also not as easy to implement and use as Barracuda. So you would have to determine whether Barracuda is worth investing in so that you save time and effort. Barracuda costs a little more, but it is easier to use, more user-friendly and has a little better reputation.

On a scale from one to ten, with one being the worst and ten being the best, I would rate Barracuda Email Security Gateway as a seven out of ten. This rating is lower even though I am completely satisfied with this product as a solution. The big problem is not the product, but the support — which I consider a very important factor. If I can't get support on time or I have to work inconvenient hours to get live support, this ends up affecting our services.

One other thing I think I should mention is that the reporting system for Barracuda is very good. Good reporting is important to the utilization of the product in an efficient manner.

We are using this product to protect us against spam and viruses.

It is very simple to whitelist addresses.

This product can always be made more secure.

We have been using the Barracuda Email Security Gateway for a few years.

We use this product on a daily basis.

We have 18 of us who are using this product.

Our support is outsourced.

We were using a different solution prior to Barracuda and we switched because our IT support company suggested it.

Our department was not responsible for the deployment.

The licensing fees are part of a bundled support package that we pay for.

This security product is part of an IT support package that we bought, and we didn't select it or purchase it for a specific reason. I don't know who the competitors are. 

Overall, I am satisfied with this product, although I don't have the expertise to meaningfully recommend it, or not.

I would rate this solution a five out of ten.

We are a system integrator and this is one of the products that we provide to our clients.

This solution is used for email security. It provides security when using Office 365, for Google Suite, in-house email servers, and other devices.

We generally deploy it as a hardware solution for our clients, but it depends on their environment and what their requirements are.

Better Protection and Overall Visibility

The security protection is the best and it's GUI is user-friendly.

It has a simple configuration where you can set up the protection.

The solution provides good information on various threats that can affect our customers.

I have three and a half years of experience with the Barracuda Email Security Gateway.

This solution has been stable and we have not faced any issues.

Our clients are enterprise-level businesses, government bodies, and other institutions. We have not received feedback on any major issues as they have tried to scale up or add on to their environment.

Barracuda's support is very good and I would rate them four and a half out of five. Nobody is perfect.

The initial setup is easy and user-friendly, and you can deploy it quickly.

We deploy in-house

I would rate this solution a nine out of ten.