Chatter Valuable Features

it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users. This means that when the users leave or are unavailable, the conversation isn't lost in someone's inbox; it's readily available for anyone and also helps to prevent re-inventing the wheel.

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it_user635484

Senior Salesforce Consultant at a tech services company with 10,001+ employees

I am a Salesforce consultant, therefore I don’t use Salesforce as an end user. However, I generally use it to share / chat project-related information with fellow developers. Personally, I feel that the feature to Follow a Record is most useful in Sales Cloud, in order to track changes that a record goes through in a sales cycle.

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it_user628065

Senior Salesforce.com Engineer at a tech vendor with 51-200 employees

Chatter Groups: Helps us create groups for our teams to work on a specific project. Sales teams in our organization get together to get the deal closed faster.
Publisher Actions/Actions: Using this functionality, we have defined a custom page to create a case corresponding to a user request. We also use Chatter actions to create new opportunities while having a discussion with a customer in a group.