I contacted support for Cisco HyperFlex. There was some expansion for the desk.  Desk expansion in Cisco HyperFlex, so I did upgrade the disk in a three-node HyperFlex cluster. In two hosts, the disk was identified and acknowledged. In one of the hosts, it was not acknowledged. 

So Cisco Tech told me I needed to expand the disk simultaneously on each node. I have a three-node cluster, so I need to expand the disk on slot number seven on host one, slot number seven on host two, and slot number seven on host three. 

Once all the disks are acknowledged in three nodes, then it will balance the data in the cluster.

There is wide support. Anytime we have some FDN issues that we cannot fix, we get help from Cisco support. The technical support is very reliable, but you must buy it when buying the service.

I have not had any issues with technical support. Because the solution has been in the market for 15 years now, the support is mature. I'd give technical support a rating of nine out of ten. 

The solution's technical support has always been good, so things are okay till now.

Sometimes, the technical support team delays the responses, and the connection works slowly. They could respond faster.

From a partner perspective, we pretty much can troubleshoot more in-depth than some of the tech engineers. We've had a lot of tech engineer engagements with our large customers, and wasn't that I wasn't that impressed. They just seemed not to have a full understanding of what the customer issues were, and that took a long time to sort out. 

They also had multiple tech engineers involved. That prolonged the overall support for the customer. We jumped in and had more expertise, and we were able to help solve the issue before the tech in a lot of cases.

The technical support was excellent; it was professional and very effective. The support I received was satisfactory, although it may have been due to the fact that my issue was not particularly significant.

Technical support is excellent.

With the help of Cisco tech support, I just finished an upgrade of firmware and felt that the support team is helpful and proactive in helping customers.

I feel that Cisco tech has value. They provided me assistance and guided me through difficulties. Overall, I felt that they were excellent and I appreciated it very much, especially the consistency in following up on what is happening, including progress.

The technical support is fast.

We haven't had a chance to contact Cisco for any issues because everything has been running smooth and fine. And we have our corporate team as well. If there's an issue we reach out to them first before reaching out for support. It's been three years and we haven't had any major issues, we've been able to solve anything that's come up. 

The technical support is good but can sometimes be delayed.

There were no issues with technical support, as most was handled via VCE.

The solution's technical support is good and knowledgeable.

We have had experience with the customer service and support team multiple times when there is a hardware failure, and we requested an RMA for the replacement.

Customer service is excellent.

Technical support is excellent. Cisco understands what is needed and it plays to their networking strengths. Ironically, most of my previous rack system problems came down to network constraints as we ran into switch domain boundaries, VLAN mapping issues and so forth; the basic blocking and tackling for Cisco.

The technical support team takes some time to resolve our problems. It took them some time to ship us a spare part when we had a problem. For a big organization like Cisco, technical support is not straightforward and could be better.

Cisco TAC is typically great to work with. UCS has a call home feature that will automatically open TAC cases on your behalf when issues arise. I’d recommend calling in critical cases to ensure timely response.

The technical support team is knowledgeable, customer-friendly and fast in their responses. 

We find the technical support team to be knowledgeable and responsive, but they are often slow to come back with a root-cause analysis of our issues.

The technical support is very good. They are very knowledgeable and have taught us a lot.

We have had contact with the technical support and this is usually for hardware replacements. That covers faulty memory or CPUs or motherboards — that kind of thing. It is typically day-to-day issues with hardware that we need service for.  

I would say that Cisco really excels in day-to-day operations — if you are talking about hardware replacement and things like that. Their model and framework are really mature. They know exactly what to do. The replacements are fast, the engineer that is assigned also knows what he is doing. So far our experience with Cisco technical support is pretty positive.  

When we have had hardware problems, technical support comes to our site to replace the defective part. The support team is good, including their response time.

Technical support is great all the way, although no major issues have yet been encountered in terms of UCS / Flexpod.

This is a foundational core of the Cisco Data Center automation experience and is a far more robust platform than currently provided by competitors. Customer service from Cisco and its partner community is thus on par with the same exemplary service provided by its TAC teams for business critical network deployments.

Leveraging Cisco Network Technical Monitoring – the ability to call for a case and get resolution - is a process we are well aware of and very comfortable with.

We haven't had cause to sue technical support too much. We have Cisco partners we can call if we have issues, however, we haven't had many problems to speak of. 

I've used technical support and it's above average.

We have an internal team that does the support for the solution.

We have been in contact with technical support a couple of times and I would say that they are efficient.

9/10.

The product's tech support has good people. However, the people in level 1 support do not know what they are talking about. Level 3 support is good. 

I've never used technical support, so I can't speak to their level of knowledge or responsiveness.

Cisco TAC has been phenomenal in most cases, but we have had a couple of minor instances where the issue took a bit longer than it should have to be resolved. I’d would say we have had a 97% success rate in most of our cases we’ve opened through Cisco TAC, that resolved our issues within the four-hour window we had expected and subscribed to.

Very good, as you can expect from Cisco TAC

I have had few issues when upgrading the firmware and the Techsupport of Cisco TAC was very quick in picking up the issue and resolving it.

I'm happy with the Tech Support.

I haven't needed to deal with technical support yet.

When we had a problem once with a virtual server, our Cisco partner came to us within three hours and provided support. It was very good.

The technical support is good from Cisco. The type of service level purchase will determine the level of support response that you receive from Cisco.

Some of the best in the industry. Always helpful and mostly flexible.

Cisco technical support is always available 24x7. I rate Cisco technical support 10/10.

Technical support has been very good. We don't have any complaints. They are helpful and responsive. 

Technical support is pretty good. We find Cisco to be knowledgeable and responsive. We're satisfied with the level of support we receive overall. They're great. All UCS products have great support.

Technical support is 7/10.

They are very professional.

The technical support is excellent.

The technical support is good although they respond very late to open cases.

Technical support is very good. We had two or three issues, but they were able to solve them.

4/5

4/5

10/10.

Technical support is very good.

Very satisfied with the level of technical support from TAC.

The technical support of the Cisco UCS B-Series is good.

Cisco has been very supportive to us, as well as the partners