Adobe ColdFusion vs ServiceNow comparison

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819 views|535 comparisons
100% willing to recommend
ServiceNow Logo
17,450 views|10,515 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe ColdFusion and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Adobe ColdFusion vs. ServiceNow Report (Updated: March 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to write SQL queries was very helpful as we did not need to bother our DBAs in writing stored procedures for simple tasks.""We save enormous amounts of time in development using this tool.""No need to import libraries from outside the environment.""This tool was very easy learn, yet powerful enough to manage many sites on a single instance.""I find it to be the easiest server-side technology for website development. It easily integrates with virtually everything– from web APIs to NoSQL databases to RSS and XML services.""Apart from providing a mature, reliable, consistent platform, Adobe also offers outstanding customer service and product support.""My client has been able to improve productivity with the use of the tool. The solution has them develop several tools that addressed their specific needs. They have become more efficient and safe with the use of the product.""I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors."

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"It has more extensive features as compared to the other competitors.""ServiceNow offers a range of ITSM, IT incident management, and PRCPs.""It's actually easy to understand.""It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform.""The pricing of the product is quite good. It's not too expensive.""ServiceNow is a very powerful tool that can perform a lot of different functions.""A workflow automation platform that's reliable, performs well, and has good reporting and integration.""I like the ease of use."

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Cons
"ColdFusion’s third-party authentication is currently limited to just a couple of companies, like Google and Facebook, and a few third-party SAML authenticators. From my personal perspective, adding LinkedIn and Microsoft would greatly benefit me.""The solution needs to improve its adaption capability with a third-party company. I want to see more communities or open knowledge resources with the tool.""Previously when I was trying to create some data, it was very difficult to get real-time data from Workfront.""There is not much third party authenticators in this solution""Installation of the server software was formidable due the number of configurable options.""Need to be able to Be able to inject Python, Java, Groovy, or PHP code into a CFML page."

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"One thing I don't care for is the reporting and the way it functions.""The setup was time-consuming and required a lot of internal resources.""The solution should offer better security when it comes to storing data.""The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.""There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement.""There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort.""There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon.""Integration capabilities can improve."

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Pricing and Cost Advice
  • "It is a very effective solution and worth the price."
  • "If you really want to save money, there is a free open source CFML engine (former Railo, now Lucee) out there."
  • "The tool's pricing is high but it's totally worth the investment."
  • More Adobe ColdFusion Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors.
    Top Answer:The tool's pricing is high but it's totally worth the investment.
    Top Answer:Currently, they have some legacy connectors with different tools, and they are creating native connectors. For example, AEM was only using HTTP or SMTP connections. However, now, AEM also has a native… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:It is user-friendly and simple to use.
    Ranking
    Views
    819
    Comparisons
    535
    Reviews
    3
    Average Words per Review
    479
    Rating
    8.7
    Views
    17,450
    Comparisons
    10,515
    Reviews
    23
    Average Words per Review
    452
    Rating
    8.5
    Comparisons
    Learn More
    Overview

    Adobe ColdFusion is a powerful server-side programming language for website and internal solution development. It is rapid application development (RAD) product that is easy to learn, well maintained, easily scalable in a clustered environment, stable, and can be integrated with various services. 

    The solution has helped organizations improve productivity and efficiency by developing tools that address specific needs and becoming safer using the product. Adobe ColdFusion is an excellent choice for organizations looking for a powerful and easy-to-use server-side programming language.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Government22%
    Computer Software Company10%
    Financial Services Firm9%
    Educational Organization8%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise56%
    Buyer's Guide
    Adobe ColdFusion vs. ServiceNow
    March 2024
    Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow and other solutions. Updated: March 2024.
    768,740 professionals have used our research since 2012.

    Adobe ColdFusion is ranked 20th in Rapid Application Development Software with 6 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Adobe ColdFusion is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Adobe ColdFusion writes "An easy-to-setup tool that can be used to automate repetitive tasks". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Adobe ColdFusion is most compared with Oracle Application Express (APEX), Microsoft Azure App Service, Microsoft Power Apps, Appian and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Adobe ColdFusion vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.