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1,591 views|1,242 comparisons
ServiceNow Logo
53,473 views|32,976 comparisons
Top Review
Find out what your peers are saying about AgilePoint vs. ServiceNow and other solutions. Updated: September 2021.
534,299 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution's workflows are its most useful feature.""I like the design and the integration capacity. It's also easy to use."

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"The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

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Cons
"The solution should be able to support Docker. This would help make scalability easier.""It could be more flexible, but it's already a good solution for the designer."

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"Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

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Pricing and Cost Advice
"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions.""I think the price is reasonable."

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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: I like the design and the integration capacity. It's also easy to use.
Top Answer: It could be more flexible, but it's already a good solution for the designer. It would be better if we could reuse cards and forms. But I think they plan to factorize it to work with common components… more »
Top Answer: The workflow makes things extremely efficient and it improves effectiveness.
Top Answer: I don't handle any aspect of the payments or licensing process. I can't speak to it from personal experience.
Top Answer: One of the areas that need improvement is when the product was implemented, they did not do a very good job of explaining all these features and functions, and capabilities of the tool. That could… more »
Ranking
Views
1,591
Comparisons
1,242
Reviews
2
Average Words per Review
466
Rating
8.0
Views
53,473
Comparisons
32,976
Reviews
50
Average Words per Review
595
Rating
8.0
Comparisons
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Overview

AgilePoint NX is a top-five low-code platform that empowers you to quickly build anything from simple eforms and workflows to complex, multi-tenant SaaS apps, IoT apps, and composite LOB systems without writing code and at a price almost any enterprise can afford.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “'I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that "ServiceNow is an industry leader in multiple areas and provides an excellent ROI." target='_blank'



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Sample Customers
Caja Laboral, Elbit Systems, Daisy Brand
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider19%
Manufacturing Company11%
Energy/Utilities Company7%
REVIEWERS
Financial Services Firm16%
Computer Software Company14%
Healthcare Company11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider14%
Government8%
Financial Services Firm7%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise14%
Large Enterprise66%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise13%
Large Enterprise70%
Find out what your peers are saying about AgilePoint vs. ServiceNow and other solutions. Updated: September 2021.
534,299 professionals have used our research since 2012.

AgilePoint is ranked 20th in Rapid Application Development Software with 2 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 51 reviews. AgilePoint is rated 8.0, while ServiceNow is rated 8.0. The top reviewer of AgilePoint writes "Excellent workflow with good stability and good forms". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". AgilePoint is most compared with Microsoft PowerApps, IBM BPM, Nintex Workflow, Camunda Platform and Pega BPM, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Microsoft PowerApps, Appian and JIRA Service Management. See our AgilePoint vs. ServiceNow report.

See our list of best Rapid Application Development Software vendors.

We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.