We performed a comparison between AgilePoint and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"AgilePoint's most valuable feature is process management."
"The initial setup of AgilePoint was very easy."
"The solution's workflows are its most useful feature."
"I like the design and the integration capacity. It's also easy to use."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"ServiceNow provides quite good insights about what is happening in the organization."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"The solution should be able to support Docker. This would help make scalability easier."
"They should add more information about functionality."
"It could be more flexible, but it's already a good solution for the designer."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"I do not like the user interface."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The pricing of the solution could be better. It's a bit high."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"I have a problem with the way the solution's price is calculated."
AgilePoint is ranked 23rd in Rapid Application Development Software with 5 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. AgilePoint is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of AgilePoint writes " An affordable tool to create workflows requiring an easy initial setup phase". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". AgilePoint is most compared with Microsoft Power Apps, Mendix, OutSystems, Nintex Process Platform and Camunda, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our AgilePoint vs. ServiceNow report.
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