Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error... For things like managing credentials, some kind of register had to be maintained. With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself.
One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated with each user ID. And the recordings are also helpful.
For compliance, each change I do, in each of the servers, is clearly recorded. We recently faced an audit and this was an awesome feature. Even our auditor had praise for it saying, "This is really a good feature."
The user interface, overall, is really good. If I have some 20 servers in my ID, I can easily see for which servers I have read-only access, for which servers I have prompt-access, and for which servers I have server admin access.
It was very easy for us to move this application and database from on-premise to cloud, as well as configure new things, such as load balancing. The product is very compatible.
Video and audio logs are there for any activities that the privileged admin carries out.
With this log available, we can drill down to the activities performed by the people within our kiosk. There is a great feature where in the case of Unix servers, we have our own text-based logs. In the case of Window's server, we cannot create a text-based log, so our kiosk takes the screenshot or picture of the screen when I am working. It does this every three seconds.
The initial setup was very simple. There was only one server we had to setup. We needed to store all the passwords, and a secure database is used.
The short version is that we gained significant insight into the issues of access governance. This allowed us to turn an auditing nightmare into praise from our auditors.
It gives the best user experience, enabling us an overview of all user entitlements.
This solution is better on the IT personnel, because now they spend less (or almost no time) managing user rights.
The most valuable feature for me is the built-in security, which is the best that I have seen.
The connection with multiple systems is what makes it flexible. We can create the accounts flexibly, enabling access to other systems. In addition to Active Directory, it can extend to SAP, to Salesforce, to Office 365, etc.
Nobody has to put people in AD groups by hand anymore. It goes automatically and that's very good. It's also very flexible. It's quite easy to customize and we have customized it a lot.
For me, personally, the automation is the most valuable feature. I don't have to do things manually, like creating user accounts and provisioning them to the target systems.
This is almost a complete solution for us.
Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the ARCON solution. For the password management, they should increase the pool of supported devices, they should have more connectors.
Currently, along with the upgrade of the ARCON solution, we have to consider the desktops and the endpoints from where the solution will have to be accessed. We have to upgrade those endpoints and desktops as well. So upgrades are not smooth.
It should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular browsers like Mozilla and Firefox.
I would like to see a "wild card" kind of a feature or something that would enable us to search the video.
It would be helpful to have a "Favorites" list. For example, if I have 100 servers but I only go to 10 servers frequently, a Favorites list would allow me to go through those ten servers only.
There are no APIs readily available... I'm working on automation for ARCON so that whatever the ARCON administrator is doing will be automated, rather than having to do it manually. For that, I had to spend months to get the API developed myself. Having that handy out of the box, that would really help...
For the in-house built applications, they need to provide good, solid access through their portal.
The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change.
The support team could be improved on. The first level of support essentially looks up knowledge base articles and often can't provide the answer needed.
The initial setup was complex. We have a lot of different systems. The journey from implementing to joining all the systems was difficult.
The performance could use improvement. Sometimes synchronizations take too long.
A feature that I would like to see is a mobile app that provides users the ability to make changes or add users to the Active Directory, on the fly.
More integration with SAP and with the internet of things would be good. We also have system devices that we could manage as identities, so that would be a feature to add.
One of the things we would like is the ability to have more than one system role manager. That would be nice. For example, when people are on vacation, sometimes it gets a little hard to administrate system roles.
The system role manager, or some of the roles that are inside Identity Manager, are limited to one user. It would be more flexible if these responsibility roles could be attached to many people.
It should be able to give a client version of the product, rather than just a web-portal.
Pricing and Cost Advice
The product's pricing is a good value. It's appropriately priced. The product has all the required features. It doesn't work in some of the areas but, right now overall, it's pretty good.
I definitely feel the product's pricing is a good value. It is one of the best products we have. The licensing is server-based.
Product pricing is based on users and connections. We did not have to pay more for additional features.
They do have some licenses, which are required for things like Linux servers. However, in my environment, we do not have Linux servers.
There are no major concerns with licensing because we can handle multiple servers in our kiosk system.
It is good value for our business. According to me, their competitors are more costly. Therefore, it is quite affordable. I find the ARCON to be much cheaper than the other products in the market.
The licensing is simple, and there are only two types licensing: device licensing and user-based licensing.
Their licensing model is very simple, as it is based on the number of endpoints which you want to manage along with the number of users and administrators which you want to use.
There is a one-time licensing cost, and there is also a yearly subscription fee.
It's costlier that some other products, and there is nothing that fits every solution.
We are using a self-built solution. It would cost too much to get that up to the standard of what we need. In the long-term, it is cheaper to buy a solution that has what we need. Though, we are still running the previous solution, as we are still in the implementation phase.
It needs flexibility in the licensing or packaging, because you buy the entire package at once, and sometimes the customers are a bit overwhelmed with whatever they get. I would like if they could cut the licensing or packaging into somewhat smaller things.
It has helped to reduce customer costs.
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
It helps us save on licenses for applications because we are following the account lifecycle, as well as account reactivation.
We have the premium support and are very satisfied. They are always answer our questions very quickly. For the moment, we are very satisfied, but I think it's because we are paying for the premium support.
out of 24 in Privileged Access Management
Average Words per Review
out of 60 in Identity Management (IM)
Average Words per Review
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Also Known As
|ARCON ARCOS||Quest One Identity Manager, Dell One Identity Manager|
|ARCON PAM is a full blown Privileged Access Management solution. It has a robust password vaulting technology that comes with AES- 256 Database encryption. Dual Factor Authentication, 4Eye Authentication functionalities and Granular Access Control enables an enterprise to block any unauthorized access attempt to critical information assets. All access is based on “Need to know” and “Need to do” basis. It has the largest connector stack. Its Single Sign On enables seamless access to a host of devices with just a single click. The Solution enables an enterprise to monitor and analyze advanced threats in a real time. It has the best-in-class real-time threat analytics. It provides comprehensive audit trails and session recordings to ensure that all activities are tracked and these logs are encrypted and separately stored creating a legal hold. Further, it has a highly scalable architecture that easily integrates with Third Party SIEM Solutions. It also supports cloud environment. ARCON PAM is full-functionality solution at the most optimum pricing. More than 250 global enterprises spanning wide-ranging industries such as Banking, Financial Services and Insurance (BFSI), Government Organizations, Media, Health Care, and Fintech have deployed ARCON PAM as of today. While the company continues to be a leader in India and the Middle East, it has gained a solid traction in Africa and APAC market thanks to its well-distributed global channel network and strong industry reputation it enjoys in the cyber security domain.|
One Identity Manager helps you mitigate risk, secure data, meet uptime requirements and satisfy compliance by giving your users access to data and applications they need and nothing more. IAM can be driven by business needs, not IT capabilities. With Identity Manager, you can manage user identities, privileges and security across the enterprise, putting you in control of identity management and taking the burden off your IT staff.
Learn more about ARCON Privileged Access Management
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|Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies|
Financial Services Firm88%
Software R&D Company29%
Financial Services Firm24%
Comms Service Provider22%
Financial Services Firm36%
Software R&D Company29%
Comms Service Provider12%
Financial Services Firm9%