One Identity Manager Pros and Cons
One Identity Manager Pros
The short version is that we gained significant insight into the issues of access governance. This allowed us to turn an auditing nightmare into praise from our auditors.View full review »
The connection with multiple systems is what makes it flexible. We can create the accounts flexibly, enabling access to other systems. In addition to Active Directory, it can extend to SAP, to Salesforce, to Office 365, etc.View full review »
This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really been effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated.
It's a huge toolkit, and you can do a lot of stuff with it. You can extend nearly everything, so if you want to build something that may not have been though of by the vendor. Compared with other distributors who design their products to certain specification, you can put in your own processes, because not all companies function the same. You can write what you want, and the process should be like that.View full review »
Nobody has to put people in AD groups by hand anymore. It goes automatically and that's very good. It's also very flexible. It's quite easy to customize and we have customized it a lot.View full review »
For me, personally, the automation is the most valuable feature. I don't have to do things manually, like creating user accounts and provisioning them to the target systems.View full review »
The policy and role management features are superb. If you have a customer who is willing to go somewhere with role management, then the possibilities are endless with the product. It is well-structured, and the architecture is well-defined.View full review »
This solution is quite flexible. We have a lot of customization since we have our own business processes.
This solution helps with compliance by having a way of controlling an audit trail, knowing how things are done, and knowing how to control who has access to what.View full review »
It gives the best user experience, enabling us an overview of all user entitlements.
This solution is better on the IT personnel, because now they spend less (or almost no time) managing user rights.View full review »
We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks that do One Identity automation.View full review »
With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around.
The tool is like a big Lego in which you can use the parts that make sense for your organization.View full review »
One Identity Manager Cons
The support team could be improved on. The first level of support essentially looks up knowledge base articles and often can't provide the answer needed.View full review »
More integration with SAP and with the internet of things would be good. We also have system devices that we could manage as identities, so that would be a feature to add.View full review »
They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use.
They could improve the support. Sometimes, you make a service request and don't get an answer. Then, sometimes, we don't get a response that we want, and it's frustrating.View full review »
One of the things we would like is the ability to have more than one system role manager. That would be nice. For example, when people are on vacation, sometimes it gets a little hard to administrate system roles.View full review »
The system role manager, or some of the roles that are inside Identity Manager, are limited to one user. It would be more flexible if these responsibility roles could be attached to many people.View full review »
Some features aren't supported by the technical support. It is based on your own risk, which I can accept, but I would be happier if they would provide me some additional information about them anyway, e.g., deleting tables or columns.View full review »
The policy and role management features are a bit hard to scale. The whole model for who can do what and how to set it up is not so well-governed for a larger organization. The demos are always shown for a 100 or a 1000 people, but when it is a large number, it is quite difficult to maintain.
Their technical support's attitude is a bit strange. Quite often, we have to prove that there is a problem with the product rather than having them prove that there is not a problem with the product.View full review »
The initial setup was complex. We have a lot of different systems. The journey from implementing to joining all the systems was difficult.
The performance could use improvement. Sometimes synchronizations take too long.View full review »
The performance is quite bad, but this is because we have a very old version.
Visually, I would like it to be more user-friendly.View full review »
The technical support is non-existent. It is not worth talking about.View full review »