One Identity Manager Pros and Cons

One Identity Manager Pros

reviewer1214262
User at a tech services company with 201-500 employees
The short version is that we gained significant insight into the issues of access governance. This allowed us to turn an auditing nightmare into praise from our auditors.
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Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company with 10,001+ employees
The connection with multiple systems is what makes it flexible. We can create the accounts flexibly, enabling access to other systems. In addition to Active Directory, it can extend to SAP, to Salesforce, to Office 365, etc.
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Tobias Stehle
Product Owner at DmTech Gmbh
This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really been effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated.
It's a huge toolkit, and you can do a lot of stuff with it. You can extend nearly everything, so if you want to build something that may not have been though of by the vendor. Compared with other distributors who design their products to certain specification, you can put in your own processes, because not all companies function the same. You can write what you want, and the process should be like that.
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SystemsS20e4
Systems Specialist at a financial services firm with 1,001-5,000 employees
Nobody has to put people in AD groups by hand anymore. It goes automatically and that's very good. It's also very flexible. It's quite easy to customize and we have customized it a lot.
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SystemsSe13e
Systems Specialist at a financial services firm with 1,001-5,000 employees
For me, personally, the automation is the most valuable feature. I don't have to do things manually, like creating user accounts and provisioning them to the target systems.
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Umit Yilmaz
Owner at UY IAM Consultancy
The policy and role management features are superb. If you have a customer who is willing to go somewhere with role management, then the possibilities are endless with the product. It is well-structured, and the architecture is well-defined.
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Vp841f
VP at a healthcare company with 10,001+ employees
This solution is quite flexible. We have a lot of customization since we have our own business processes.
This solution helps with compliance by having a way of controlling an audit trail, knowing how things are done, and knowing how to control who has access to what.
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Eva Ferk
Identity Manager at University of Maribor
It gives the best user experience, enabling us an overview of all user entitlements.
This solution is better on the IT personnel, because now they spend less (or almost no time) managing user rights.
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Patricia Lara
Supervisor at Hartmann AG
We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks that do One Identity automation.
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ITBusinef7a0
IT Business Process Specialist at a Consumer Goods with 5,001-10,000 employees
With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around.
The tool is like a big Lego in which you can use the parts that make sense for your organization.
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One Identity Manager Cons

reviewer1214262
User at a tech services company with 201-500 employees
The support team could be improved on. The first level of support essentially looks up knowledge base articles and often can't provide the answer needed.
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Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company with 10,001+ employees
More integration with SAP and with the internet of things would be good. We also have system devices that we could manage as identities, so that would be a feature to add.
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Tobias Stehle
Product Owner at DmTech Gmbh
They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use.
They could improve the support. Sometimes, you make a service request and don't get an answer. Then, sometimes, we don't get a response that we want, and it's frustrating.
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Find out what your peers are saying about One Identity, SailPoint, Oracle and others in Identity Management (IM). Updated: November 2019.
378,124 professionals have used our research since 2012.
SystemsS20e4
Systems Specialist at a financial services firm with 1,001-5,000 employees
One of the things we would like is the ability to have more than one system role manager. That would be nice. For example, when people are on vacation, sometimes it gets a little hard to administrate system roles.
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SystemsSe13e
Systems Specialist at a financial services firm with 1,001-5,000 employees
The system role manager, or some of the roles that are inside Identity Manager, are limited to one user. It would be more flexible if these responsibility roles could be attached to many people.
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Umit Yilmaz
Owner at UY IAM Consultancy
Some features aren't supported by the technical support. It is based on your own risk, which I can accept, but I would be happier if they would provide me some additional information about them anyway, e.g., deleting tables or columns.
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Vp841f
VP at a healthcare company with 10,001+ employees
The policy and role management features are a bit hard to scale. The whole model for who can do what and how to set it up is not so well-governed for a larger organization. The demos are always shown for a 100 or a 1000 people, but when it is a large number, it is quite difficult to maintain.
Their technical support's attitude is a bit strange. Quite often, we have to prove that there is a problem with the product rather than having them prove that there is not a problem with the product.
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Eva Ferk
Identity Manager at University of Maribor
The initial setup was complex. We have a lot of different systems. The journey from implementing to joining all the systems was difficult.
The performance could use improvement. Sometimes synchronizations take too long.
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Patricia Lara
Supervisor at Hartmann AG
The performance is quite bad, but this is because we have a very old version.
Visually, I would like it to be more user-friendly.
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ITBusinef7a0
IT Business Process Specialist at a Consumer Goods with 5,001-10,000 employees
The technical support is non-existent. It is not worth talking about.
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Find out what your peers are saying about One Identity, SailPoint, Oracle and others in Identity Management (IM). Updated: November 2019.
378,124 professionals have used our research since 2012.
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